Call Center Peeps and Aspirants

yadida · Jun 27, 2003, 08:01 PM

You're all welcome to share your ideas and experiences in a call center! As well as questions from aspiring (or curious) call center peeps! HOP ON!

Una_dagmar · Jun 27, 2003, 08:28 PM

Quote:

Originally posted by yadida
You're all welcome to share your ideas and experiences in a call center! As well as questions from aspiring (or curious) call center peeps! HOP ON!

Hey, great thread!After all, we are a growing tribe...

The kick I get in working in a call center is the above average salary and working in the night shift (no traffic issues!).

Sharing lang po:

As a kid, people used to call me "alien" because I couldn't speak a word of Filipino (Sa'ng planeta daw ako galing?). I grew to speak the language only through my classmates. Now, I find my American accent to be a major advantage!

VersionTwo · Jun 28, 2003, 02:04 PM

i submitted my resume to people support a couple of weeks back. as i wait, i find myself getting more and more nervous because i hear stuff like there are typing tests, and vocabulary and grammar tests. i used to be quite confident about my skills but now...hehehe...i'm not quite sure anymore! maye if i didn't think about it so much, then maybe i'd calm down. hehehe

invisibleheck · Jun 29, 2003, 02:54 PM

the test in peoplesupport is very easy.
first its a written exam. vocabs. grammer. basic internet. about 100 items as far as i remember.

if you pass that then you go to typing test. 30 words per minute.

if you pass typing test. interview.

_nu_ · Jun 29, 2003, 09:38 PM

Personally, I enjoy working in a call center. I only have to deal with traffic going home, and that's a big thing. The above average pay is definitely good.

It's also nice coz as a friend of mine said, you piss people off, it's perfectly legal, and you get paid for it.

I also love the culture where I work. eTelecare rocks! I just love the atmosphere, the people, everything. I love it when at the end of the day, everyone talks about the day, or even about the past. You'd hear the funniest, silliest lines used on customers.

It's all good.

yadida · Jun 30, 2003, 10:30 AM

hey!!! yup yup don't really worry bout the tests just don't go mental block! sometimes, because you think it's easy, that's the time you go ballistic thinking you would fail an easy test. Get to know the NATURE of the call center you're applying for and equip yourself with knowledge, skills and abilities needed in performing an agent's job and voila! you're on your way to being a call center persona!! ... don't forget THE ART OF COMMUNICATION SKILLS!!! good luck everyone and keep this comin!!! i'll be droppin by to give you as much as I know bout these call centers!!!

davenport` · Jun 30, 2003, 04:24 PM

I applied at PeopleSupport, passed their tests, and had the interview where we did that thing...they then told me that they were gonna give me a call back.

Are they really going to call back, or is it their way of telling that I'm not hired? To those who works for PS, can you please tell me this is also what happened (they sent you home and called you again offering you a job). Coz in some call centers, they never gave me a call back so I'm curioused if I made it at PS. thanks!

thehitman · Jun 30, 2003, 11:23 PM

For PeopleSupport, HR people normally tell the applicant when they will call, and they provide a specific time frame. If two weeks pass and you haven't received a call, kindly follow-up on your application.

yadida · Jul 1, 2003, 08:36 AM

you know any peeps wanting part-time jobs?

jologsmagdangal · Jul 1, 2003, 09:42 AM

i have worked for a call center b4, indeed i have been on the call center industry for a year now, im out of job ryt now.

can you help me tips on how to get a job at sykes. i always wanted to work there. i was called for a phone interview, then i pass and requested me to take the exam, it is so easy so i passed, then i went under interview with the hr. he asked me about my resume (work and education). now 3 weeks from that interview i did not hear a call from them.

*** have i done wrong, i think i am much capable for the work because i am an it grad from a reputable school and i have worked for microsoft tech support for over 6 months or less.

may barkada ako who are working there now, he told me that after a month before the 1st interview he was called for the 2nd and last interview. ganun ba talaga katagal?

i-cud-b-d-one · Jul 1, 2003, 11:12 AM

me! me!

i need a part time stint! i need a job!!!

ur_langga@yahoo.com

MessyMistique · Jul 1, 2003, 12:22 PM

... PART-TIME
you know any peeps wanting part-time jobs?

yadida,
yes i need a part time job, i've got 3yrs of exp in a call ctr catering to local clients.
i know most of the clients in call ctrs are foreign based, but who cares, im willing to undergo training and all that a new job may entail............in case i get hired.

greengrin2002@yahoo.com

TT BOY · Jul 1, 2003, 01:27 PM

Quote:

Originally posted by jologsmagdangal
i have worked for a call center b4, indeed i have been on the call center industry for a year now, im out of job ryt now.

can you help me tips on how to get a job at sykes. i always wanted to work there. i was called for a phone interview, then i pass and requested me to take the exam, it is so easy so i passed, then i went under interview with the hr. he asked me about my resume (work and education). now 3 weeks from that interview i did not hear a call from them.

*** have i done wrong, i think i am much capable for the work because i am an it grad from a reputable school and i have worked for microsoft tech support for over 6 months or less.

may barkada ako who are working there now, he told me that after a month before the 1st interview he was called for the 2nd and last interview. ganun ba talaga katagal?

pareho pala tayo ng case.... ako rin the hr told me that they will definitely call me.. i took the test and interview last week of may but unitl now.. no calls or response from sykes!!!!

I hope they call me..

sweet6ethng · Jul 1, 2003, 04:16 PM

SMi SERVICES,INC. IS A ****** CURSED PLACE!
damn! ive been there and worked as a "training" sales manager...probably the one in SM manila may be under a good management but the one in salcedo? thats worst than hell...i know its not good to bad mouth your previous job, but i just want to warn those who are planning to transfer and apply there...
in salcedo, the former name of SMi SERVICES INC. IS U.S. ASIA SOLUTIONS, INC. and i must say that it was a high paying job..happy working environment ...not until that JOEY RAMOS came...the new call center director....dont know if he's gay or what but i must say he's so unprofessional...if he doesn't like your ways, he'll easy dehire you right there and then.....
we were in good terms in the beginning ...but when i got involved with one of the other managers, he got in the way and made paki alam!....he dehired me THRU TEXT...and when i asked what were his grounds for dehiring me, they cant say a thing...so why would i insist, right? i believe i have my talents ...thats not the only call center in the world!!! i transfered......
they've been deducting TAX from our salaries and when some of my officemates checked it at BIR, they found out that they werent putting the money under our account....
even CHANNEL 7 went to that ****ing office in salcedo for an ambush interview but they were too COWARD to face them....
now, im planning to sue them and have ABS-CBN take charge because they put my income tax return on hold! they wont give me my check!!!
and its even on our contract that they cant easily dehire SENIOR AGENTS or the pioneers of the company!.....

and they hire those who speak well in english? I DOUBT IT! they only want enthusiastic poeple even if you dont know how to construct your grammar! IF YOU PLAY DUMB , YOU'LL EARN MORE MONEY..thats their policy...because as an agent, your only role is to pitch the client and the managers are the one who will close the deal......

PEOPLE THERE NOW SUCK! UNLIKE BEFORE!! MANAGEMENT IS SO UNPROFESSIONAL>>>>ESP WHEN THAT JOEY RAMOS OR THAT JOSE RIZAL RAMOS CAME...thats his complete name....

so if you want a stable job, think twice...
they have so many KALTAS, COMMISSIONS wont be given on the said date.....UNPROFESSIONAL PEOPLE, BAD MANAGEMENT and the call center DOESNT HAVE ANY AIR CONDITIONING SYSTEM!!! so hot......

its along salcedo st in makati so beware....7th/f 180 salcedo st.

kikaykrasher · Jul 2, 2003, 10:11 AM

I have a qusetion for everyone working for call centers with US-based clientele:

How do you think this will affect the industry?

_nu_ · Jul 2, 2003, 11:50 AM

Quote:

Originally posted by kikaykrasher
I have a qusetion for everyone working for call centers with US-based clientele:

How do you think this will affect the industry?

It's tough to gauge exactly how big the impact it will make on call centers. I'm sure a lot of people will register for that. But then again, several states already have a do not call list. The change in the amount of available leads in those states shouldn't be drastic.

I'm sure we all know that lots of people are just pissed at telemarketers. However, there are many who 'tolerate' us, and there are some who even welcome phone offers. I guess the total net effect of the national do not call law will depend on how many of those who tolerate telemarketers will actually go out and register their numbers in the do not call list.

I should prepare myself to go inbound...

scuzzy · Jul 2, 2003, 04:07 PM

hi! i was wondering if anyone of you could help me in getting employed in a nice call center. southerner po ako, may alam ba kayong malapit na call center kahit sa alabang lang?

-where is this peoplesupport located?
-how much is the average salary?
-what time does the working hours start? is it on a shifting basis?

i hope anyone of you could answer me. thanks!

LanaLang · Jul 3, 2003, 04:37 AM

I used to work with PS (parang ages ago na...). Okay sya. The people are really nice and accomodating. Wag ka nga lang maging masyadong familiar sa superiors mo.

Anyway, last I heard, PhP12K-15K ang starting nila. I started with PhP12K, then upon Regularization (6 months) you get a PhP3K increase, plus all the legal perks (Sick Leave, Vacation Leave). You also get an Aetna Full Medical Insurance for yourself and your legal dependents. You get 20% Night Differential if you work between 10PM and 6AM.

Their Accounting of your Salaries and Deductions are clearly stated in your Payslip, and Withholding Income Taxes are properly filed, as reported to the BIR.

I got hired within the week I submitted my Resume. Well, that was ages ago, like I said.

Their office is located at the 14F Philamlife Tower in Paseo De Roxas. Very good facilities and very conducive to work. They have Network Gaming Stations, a WideScreen TV and a Pool Table at the rec room. You can also get free coffee and hot chocolate from the Nescafe Vendo. It's very nice to work there.

callcenterdude · Jul 3, 2003, 07:33 AM

Quote:

Originally posted by TT BOY
pareho pala tayo ng case.... ako rin the hr told me that they will definitely call me.. i took the test and interview last week of may but unitl now.. no calls or response from sykes!!!!

I hope they call me..

they call me na kanina umaga. they told me to proceed to the ortigas office for the 2nd interview. i did come there, i was there early, the interviewer came late, they told me na sa email support daw ako ilalagay. tapos sabi if i pass this interview, wait for the call ng hr for schedule ng contract signing and training. does it mean na pasado na ako? i wish

diana_anne · Jul 3, 2003, 01:15 PM

hi guys!

im on my last screening stage in convergys and i do hope that i get in..but then im quite nervous about taking on the job of a customer service representative..

i've heard stories about CSRs who had been yelled and cursed at by ther callers.. kinakabahan talaga ako pag naiisip ko na ako na yung makakaranas ng ganun.. ako pa naman, kapag nape-pressure ako, nagstammer ako...

anyway, sana may magpost pa ng experiences nila sa call center dito. how do you feel when the person calling you is furious?what do you do kapag di mo ma-sufficiently answer yung query nung customer.. feeling ko kasi na yung nga clients, they really really expect you to have answer to all their questions. paano kapag nalito ka... would you be an easy candidate for job termination? napa-paranoid na tuloy ako...


Jun 27, 2003, 08:01 PM	#1
yadida Member Join Date: Jul 2001 Location: Timbuktu	Call Center Peeps and Aspirants You're all welcome to share your ideas and experiences in a call center! As well as questions from aspiring (or curious) call center peeps! HOP ON!


Jun 30, 2003, 10:30 AM	#6
yadida Member Join Date: Jul 2001 Location: Timbuktu	call center tests hey!!! yup yup don't really worry bout the tests just don't go mental block! sometimes, because you think it's easy, that's the time you go ballistic thinking you would fail an easy test. Get to know the NATURE of the call center you're applying for and equip yourself with knowledge, skills and abilities needed in performing an agent's job and voila! you're on your way to being a call center persona!! ... don't forget THE ART OF COMMUNICATION SKILLS!!! good luck everyone and keep this comin!!! i'll be droppin by to give you as much as I know bout these call centers!!!


Jul 1, 2003, 08:36 AM	#9
yadida Member Join Date: Jul 2001 Location: Timbuktu	PART-TIME you know any peeps wanting part-time jobs?


Jul 1, 2003, 12:22 PM	#12
MessyMistique PeSsimiStic YuN... Join Date: Sep 2002 Location: Davao	I NEED A PART TIME JOB ... PART-TIME you know any peeps wanting part-time jobs? yadida, yes i need a part time job, i've got 3yrs of exp in a call ctr catering to local clients. i know most of the clients in call ctrs are foreign based, but who cares, im willing to undergo training and all that a new job may entail............in case i get hired. greengrin2002@yahoo.com


Jun 28, 2003, 02:04 PM	#3
VersionTwo point-oh Join Date: Jul 2001 Location: Metro_Manila	i submitted my resume to people support a couple of weeks back. as i wait, i find myself getting more and more nervous because i hear stuff like there are typing tests, and vocabulary and grammar tests. i used to be quite confident about my skills but now...hehehe...i'm not quite sure anymore! maye if i didn't think about it so much, then maybe i'd calm down. hehehe


Jun 29, 2003, 02:54 PM	#4
invisibleheck nothing here. Join Date: May 2002 Location: Metro_Manila	the test in peoplesupport is very easy. first its a written exam. vocabs. grammer. basic internet. about 100 items as far as i remember. if you pass that then you go to typing test. 30 words per minute. if you pass typing test. interview.


Jun 29, 2003, 09:38 PM	#5
_nu_ This space 4 rent Join Date: Nov 2001 Location: Metro_Manila	Personally, I enjoy working in a call center. I only have to deal with traffic going home, and that's a big thing. The above average pay is definitely good. It's also nice coz as a friend of mine said, you piss people off, it's perfectly legal, and you get paid for it. I also love the culture where I work. eTelecare rocks! I just love the atmosphere, the people, everything. I love it when at the end of the day, everyone talks about the day, or even about the past. You'd hear the funniest, silliest lines used on customers. It's all good.


Jun 30, 2003, 04:24 PM	#7
davenport` pakyut :) Join Date: Mar 2001 Location: what the?	I applied at PeopleSupport, passed their tests, and had the interview where we did that thing...they then told me that they were gonna give me a call back. Are they really going to call back, or is it their way of telling that I'm not hired? To those who works for PS, can you please tell me this is also what happened (they sent you home and called you again offering you a job). Coz in some call centers, they never gave me a call back so I'm curioused if I made it at PS. thanks!


Jun 30, 2003, 11:23 PM	#8
thehitman The best there is Join Date: Jan 2001 Location: Calgary, Albert	For PeopleSupport, HR people normally tell the applicant when they will call, and they provide a specific time frame. If two weeks pass and you haven't received a call, kindly follow-up on your application.


Jul 1, 2003, 09:42 AM	#10
jologsmagdangal Member Join Date: Jun 2003 Location: place free from	i have worked for a call center b4, indeed i have been on the call center industry for a year now, im out of job ryt now. can you help me tips on how to get a job at sykes. i always wanted to work there. i was called for a phone interview, then i pass and requested me to take the exam, it is so easy so i passed, then i went under interview with the hr. he asked me about my resume (work and education). now 3 weeks from that interview i did not hear a call from them. *** have i done wrong, i think i am much capable for the work because i am an it grad from a reputable school and i have worked for microsoft tech support for over 6 months or less. may barkada ako who are working there now, he told me that after a month before the 1st interview he was called for the 2nd and last interview. ganun ba talaga katagal?


Jul 1, 2003, 11:12 AM	#11
i-cud-b-d-one Member Join Date: May 2001	me! me! i need a part time stint! i need a job!!! ur_langga@yahoo.com


Jul 1, 2003, 04:16 PM	#14
sweet6ethng Member Join Date: Jun 2003	SMi SERVICES,INC. IS A **** CURSED PLACE! damn! ive been there and worked as a "training" sales manager...probably the one in SM manila may be under a good management but the one in salcedo? thats worst than hell...i know its not good to bad mouth your previous job, but i just want to warn those who are planning to transfer and apply there... in salcedo, the former name of SMi SERVICES INC. IS U.S. ASIA SOLUTIONS, INC. and i must say that it was a high paying job..happy working environment ...not until that JOEY RAMOS came...the new call center director....dont know if he's gay or what but i must say he's so unprofessional...if he doesn't like your ways, he'll easy dehire you right there and then..... we were in good terms in the beginning ...but when i got involved with one of the other managers, he got in the way and made paki alam!....he dehired me THRU TEXT...and when i asked what were his grounds for dehiring me, they cant say a thing...so why would i insist, right? i believe i have my talents ...thats not the only call center in the world!!! i transfered...... they've been deducting TAX from our salaries and when some of my officemates checked it at BIR, they found out that they werent putting the money under our account.... even CHANNEL 7 went to that **ing office in salcedo for an ambush interview but they were too COWARD to face them.... now, im planning to sue them and have ABS-CBN take charge because they put my income tax return on hold! they wont give me my check!!! and its even on our contract that they cant easily dehire SENIOR AGENTS or the pioneers of the company!..... and they hire those who speak well in english? I DOUBT IT! they only want enthusiastic poeple even if you dont know how to construct your grammar! IF YOU PLAY DUMB , YOU'LL EARN MORE MONEY..thats their policy...because as an agent, your only role is to pitch the client and the managers are the one who will close the deal...... PEOPLE THERE NOW SUCK! UNLIKE BEFORE!! MANAGEMENT IS SO UNPROFESSIONAL>>>>ESP WHEN THAT JOEY RAMOS OR THAT JOSE RIZAL RAMOS CAME...thats his complete name.... so if you want a stable job, think twice... they have so many KALTAS, COMMISSIONS wont be given on the said date.....UNPROFESSIONAL PEOPLE, BAD MANAGEMENT and the call center DOESNT HAVE ANY AIR CONDITIONING SYSTEM!!! so hot...... its along salcedo st in makati so beware....7th/f 180 salcedo st.


Jul 2, 2003, 10:11 AM	#15
kikaykrasher Member Join Date: Jan 2002	I have a qusetion for everyone working for call centers with US-based clientele: How do you think this will affect the industry?


Jul 2, 2003, 04:07 PM	#17
scuzzy Member Join Date: Aug 2001 Location: above the clouds	hi! i was wondering if anyone of you could help me in getting employed in a nice call center. southerner po ako, may alam ba kayong malapit na call center kahit sa alabang lang? -where is this peoplesupport located? -how much is the average salary? -what time does the working hours start? is it on a shifting basis? i hope anyone of you could answer me. thanks!


Jul 3, 2003, 04:37 AM	#18
LanaLang I Love Clark Kent Join Date: Oct 2002 Location: Smallville, KS	I used to work with PS (parang ages ago na...). Okay sya. The people are really nice and accomodating. Wag ka nga lang maging masyadong familiar sa superiors mo. Anyway, last I heard, PhP12K-15K ang starting nila. I started with PhP12K, then upon Regularization (6 months) you get a PhP3K increase, plus all the legal perks (Sick Leave, Vacation Leave). You also get an Aetna Full Medical Insurance for yourself and your legal dependents. You get 20% Night Differential if you work between 10PM and 6AM. Their Accounting of your Salaries and Deductions are clearly stated in your Payslip, and Withholding Income Taxes are properly filed, as reported to the BIR. I got hired within the week I submitted my Resume. Well, that was ages ago, like I said. Their office is located at the 14F Philamlife Tower in Paseo De Roxas. Very good facilities and very conducive to work. They have Network Gaming Stations, a WideScreen TV and a Pool Table at the rec room. You can also get free coffee and hot chocolate from the Nescafe Vendo. It's very nice to work there.


Jul 3, 2003, 01:15 PM	#20
diana_anne Member Join Date: Jun 2003 Location: San Mateo, Riza	hi guys! im on my last screening stage in convergys and i do hope that i get in..but then im quite nervous about taking on the job of a customer service representative.. i've heard stories about CSRs who had been yelled and cursed at by ther callers.. kinakabahan talaga ako pag naiisip ko na ako na yung makakaranas ng ganun.. ako pa naman, kapag nape-pressure ako, nagstammer ako... anyway, sana may magpost pa ng experiences nila sa call center dito. how do you feel when the person calling you is furious?what do you do kapag di mo ma-sufficiently answer yung query nung customer.. feeling ko kasi na yung nga clients, they really really expect you to have answer to all their questions. paano kapag nalito ka... would you be an easy candidate for job termination? napa-paranoid na tuloy ako...