working in a Call Center, CHOICE OR DESPERATION?

[Night_Elf]

Hey, I don't want to discriminate my fellow pexers who work in a call center but really, is it free will working in one or is it just that its really hard to find a "normal" job these days?-- ( normal like not working in graveyard shifts and not being cursed by lunatic callers...sorry for the word) ?

[avonlea]

i used to work in an internet company here in Pampanga... and the job paid double than what i earn in my current job at a call center... i quit my previous job because i was not happy anymore... what i like about being a call center agent is that there's not too much pressure and your work ends when you leave your office.... and it's really fun working in a call center... i really wish i had applied earlier... i chose to be in this field, i was not desperate to have a job since i had a good-paying job before...

[Masquerade]

I would say both. Some really choose to work in call centers. Probably they like staying up during the night and working in an unusual setup excites them. It is still something new so we should expect everybody to get curious of what working in one is like. Most call centers have a better environment as compared to the ordinary offices. High tech, clean, beautiful people everywhere, so it's quite attractive to work there.

Some people work in call centers while waiting for better offers. It is not so easy to get daytime jobs these days so they grab the next best thing.

[the_BuGs]

If you feel stable and secured for 30 years ehehehehehe of course is a choice.......

sa buhay ngayon nde mo na kelangan mamili ng trabaho ang kelangan eh kung kayang bumuhay ng pamilya.....

[BabyFATS]

I work for a call center in Ortigas. 2 years na ako dito sa January.

I can't say though if it was free will or what that I ended up here, because when I applied, I didn't know I was applying for a call center. I just responded to this job ad for a QA under a well-known company and the rest, they say, is history.

I could tell you though that it is by choice that I am still here. I could've resigned a long time ago if I wanted to especially since the salary here is lower compared to other call centers, but I like the job, and I like my workmates. Minus the salary thing, my job is perfectly okay with me.

[Night_Elf]

Thank you for posting your reaction.
I really appreciate it.

[sarin]

i work in a technical support environment, so semi-call center, semi-IT yung workplace. when i signed up for the job, the job description was very clear, so for me it was a choice. okay din naman dito. nakakabawi ako sa mga natututunan ko kahit paano.

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http://zarin.blogspot.com
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[Night_Elf]

Well, it seems like working in a call center is not really bad after all.

I was just wondering if you guys can give me an advice.

I work as a document analyst in a "relatively" big company. I was offered a telemarketing job in a call center. Is it worth sacrificing my job right now? considering that i will be in graveyard shift with the call center and I am having all the time in the world in my work now where there is no shifting schedule. But the pay in the call center is higher.

I am very

[chltzn]

Somehow I feel that working in a call center these days is an act of desperation. Just look at the job market and most of the jobs that you want are scarce compared to positions available for call center agents! If your the one who won't mind looking for the right job while waiting then it's a matter of choice but if you want to get a job fast then it's desperation I think!

[Masquerade]

Originally posted by Night_Elf
Well, it seems like working in a call center is not really bad after all.

I was just wondering if you guys can give me an advice.

I work as a document analyst in a "relatively" big company. I was offered a telemarketing job in a call center. Is it worth sacrificing my job right now? considering that i will be in graveyard shift with the call center and I am having all the time in the world in my work now where there is no shifting schedule. But the pay in the call center is higher.

I am very

If you're after the salary then by all means grab the telemarketing job. Call center jobs are becoming very lucrative these days. Aside from the basic pay (about 10-15 thousand), you get night differential, overtime pay, holiday pay, and commissions.

If you're after career advancement, hmm, at some point it could get boring. Some regular jobs could get as boring as well. It's better than having no job at all. A call center has a different culture. If you think you would fit in a call center environment, I suggest you give it a try.

[BabyFATS]

Originally posted by Night_Elf
Well, it seems like working in a call center is not really bad after all.

I was just wondering if you guys can give me an advice.

I work as a document analyst in a "relatively" big company. I was offered a telemarketing job in a call center. Is it worth sacrificing my job right now? considering that i will be in graveyard shift with the call center and I am having all the time in the world in my work now where there is no shifting schedule. But the pay in the call center is higher.

I am very

I think it's kind of sad how a lot of us get really concerned with money matters when it comes to career management. Ang hirap kasing mag-hanapbuhay dito sa Pinas!

Anyway, I can understand how you can get confused with the opportunities you have. Not to be a wet blanket or a devil's advocate or what, I hope you also consider other factors when deciding. Things like the company's stability, job security, your relationship with your workmates, your compatibility with the job, your career advancement and ultimately, your happiness.

It's a case of "what makes you happy" and "what do you really want". Try to balance both and I'm sure you'll find your answers.

Good luck!

[chltzn]

Originally posted by BabyFATS

I think it's kind of sad how a lot of us get really concerned with money matters when it comes to career management. Ang hirap kasing mag-hanapbuhay dito sa Pinas!

Anyway, I can understand how you can get confused with the opportunities you have. Not to be a wet blanket or a devil's advocate or what, I hope you also consider other factors when deciding. Things like the company's stability, job security, your relationship with your workmates, your compatibility with the job, your career advancement and ultimately, your happiness.

It's a case of "what makes you happy" and "what do you really want". Try to balance both and I'm sure you'll find your answers.

Good luck!

Alam mo if your applying for a job, di mo naman makikita kaagad ang job security, relationship with your workmates, compatibility with the job, etc. kasi you still don't know what's in store for you. First reaction talaga ng job hunters ay yung salary then the stability of the company. Some of the things you said can be experience later pag matagal ka na. Sometimes your first impressions when applying is important. I think na you should first get a feel of the working environment kung magugustuhan mo sya then decide if you want to be a part of that office di ba!

[BabyFATS]

You're right, chltzn. Sorry I didn't make myself clear.

I was actually referring to his/her current job. I was trying to make the impression that if one is happy and content where one is now, then that should also be taken into consideration - something like weighing whether your "present happiness" will be worth risking in favor of "more future happiness" which might turn into "future disappointment".

I hope you're getting what I'm saying.

[chltzn]

Originally posted by BabyFATS
You're right, chltzn. Sorry I didn't make myself clear.

I was actually referring to his/her current job. I was trying to make the impression that if one is happy and content where one is now, then that should also be taken into consideration - something like weighing whether your "present happiness" will be worth risking in favor of "more future happiness" which might turn into "future disappointment".

I hope you're getting what I'm saying.

Ok I get your point!

[tekkies]

Originally posted by avonlea
i used to work in an internet company here in Pampanga... and the job paid double than what i earn in my current job at a call center... i quit my previous job because i was not happy anymore... what i like about being a call center agent is that there's not too much pressure and your work ends when you leave your office.... and it's really fun working in a call center... i really wish i had applied earlier... i chose to be in this field, i was not desperate to have a job since i had a good-paying job before...

Hi there , where callcenter in Clark are you working , how was the job there ?

[Jonga]

No offense pero.....

sa tingin ko marami ang nagcall-center kasi maraming sosing bobo na computer course graduate sa panahon ngyn, ako galing ako sa skul na madaming konyotiks(pero indi ako konyotiks ha mind you), ayon....andami sa kanila puro call-center ang bagsak, kase pano....ala sila hilig magprogram.

pero d sa pangaasar.....dahil magaling din naman sila e, lalong lalo na sa pakikiharap/usap sa iba't-ibang klaseng tao, yun nga lang ang nakakalungkot, gradweyt *** ng alang alam sa pagproprogram....ang sinisisi e ang skul kase totoo naman e, ala kaming natutunan in our 4 years of college, tapos di naman marunong magself-study ang mga sosing bobo na mga yan e...(d ko sinasabi na lahat ng mga nagcall-center ay bobo ha)

just my 2 cents

PEACE!


the_BUGS - PUTIK! nabuhay ka? ano kamusta na brad, mahaba na ba balbas mo, arabo ka na rin ba? heeheheheeh

[BabyFATS]

Kawawa naman yung tatablan dun sa sinabi ni Jonga na mga sossing bobo.
Hindi ako tinatamaan ha, kasi hindi naman ako sossy at lalong hindi ko tatanggapin na bobo ako... hehehe... defensive ba?

Anyway, hindi naman kasi ibig sabihin na pag graduate ng Computer Science o Computer Engineering or MIS eh puro programming lang ang dapat mong alam o pwede mong gawin. Napaka-broad naman ng computer/IT industry eh. Syempre depende rin yon sa interest mo talaga - play to your strengths, ika nga.

I have to share, though, na marami talagang nag-a-apply sa call center just for the money.

[chltzn]

Originally posted by BabyFATS
Kawawa naman yung tatablan dun sa sinabi ni Jonga na mga sossing bobo.
Hindi ako tinatamaan ha, kasi hindi naman ako sossy at lalong hindi ko tatanggapin na bobo ako... hehehe... defensive ba?

Anyway, hindi naman kasi ibig sabihin na pag graduate ng Computer Science o Computer Engineering or MIS eh puro programming lang ang dapat mong alam o pwede mong gawin. Napaka-broad naman ng computer/IT industry eh. Syempre depende rin yon sa interest mo talaga - play to your strengths, ika nga.

I have to share, though, na marami talagang nag-a-apply sa call center just for the money.

[chltzn]

Originally posted by BabyFATS
Kawawa naman yung tatablan dun sa sinabi ni Jonga na mga sossing bobo.
Hindi ako tinatamaan ha, kasi hindi naman ako sossy at lalong hindi ko tatanggapin na bobo ako... hehehe... defensive ba?

Anyway, hindi naman kasi ibig sabihin na pag graduate ng Computer Science o Computer Engineering or MIS eh puro programming lang ang dapat mong alam o pwede mong gawin. Napaka-broad naman ng computer/IT industry eh. Syempre depende rin yon sa interest mo talaga - play to your strengths, ika nga.

I have to share, though, na marami talagang nag-a-apply sa call center just for the money.

I believe na maraming nagaapply sa call centers today, lalo na mga IT graduates hindi lang dahil sa money kundi dahil sa mas madaling magkatrabaho thru call centers. The IT industry is obviously down at this point. I believe that for IT graduates, it's the next big thing. Just look at the job market and you will see that it's always the call centers that hires in big numbers while IT related work are usually scarce nowadays.

[BabyFATS]

"Madali" is relative.
I've interviewed some applicants here and I've come across some of them saying hindi raw pala totoo na "madali" ang mag-apply sa call center.