A Bad CellPhone Purchase at Rockfire Int'l Trading (Green Hills)

The Saint · Aug 8, 1999, 04:37 PM

I have a friend who bought a cell phone at Rockfire International Trading in Green Hills . She noticed that the 6150 she bought had a defect in its screen. She had it returned after two days but instead of being accomodated, this ugly and skinny chinese guy shouted at her saying she's bought the phone in good condition and is returning the phone with a defect in the screen. Yet she never even scratched the phone. I mean, hey...wouldnt you take good care of your 6150 which you bought with your own sweat? This RockFire Int'l Trading offered to fix the LCD instead for PhP750 saying they're covering half the expense already. Utang na loob pa niya na inako ni Rockfire Int'l Trading yung cost! Sinigawan pa siya ni nagbebenta! Kapal ng mukha.

Anyways, here comes another guy who received a defective battery. He said he is returning it only after a week because the the past typhoon. The same Rockfire Int'l Trading shouts at this guy and says "ginamit mo na yan tapos isasauli mo sa amin!" Sigh, doesn't really care about its customers basta nakabenta na.

I share this experience to all of you. I tell you, very traumatic experience. Remember the name:

ROCKFIRE INT'L TRADING
Owners: Jenny, Philip

Aragorn · Aug 8, 1999, 10:30 PM

Thanks for that bit of information for the rest of us consumers! Geez, tama ka nga: pag nakabenta na, hindi ka na papansinin! I'll keep Rockfire in mind and steer clear of it!

***nix*** · Aug 8, 1999, 10:33 PM

So will I

Mister Dean · Aug 11, 1999, 11:46 AM

Ditto

SMACKDOWN · May 4, 2000, 08:09 PM

Hi. I know this topic is OLD already but I just want to share the same experience I had with ROCKFIRE INTERNATIONAL in Greenhills.

Last year (I can't remember when), I went to Rockfire and bought a Samsung SGH-600 phone. The Chinese lady was very nice that she answered all of my questions about the phone. They even told me that they would give me a warranty. So, I bought the phone that moment. However, after 2 days, I noticed that my phone had a certain defect - people were complaining that they couldn't reach me. I tried calling myself using different phones and true enough, I always hear the message: "The subscriber cannot be reached..." My phone had a strong signal.
To make it short, I brought it back to the shop with my mom.

However, the 2 Chinese sisters and their Philip, their brother didn't entertain us. They even had a shouting match with us. They let us wait for 2 hours to verify my complaints about the phone. They tested it and they actually experienced what I was complaining about. However, they told us that they couldn't replace the phone because they had no more units left of the Samsung SGH-600! And they told us that they weren't sure if they would ever get another shipment of the phone. And asked to repair it, they said they would have to charge us for everything. Then they even let us wait for a few more days to have it repaired by their technician. They didn't allow us to have it repaired at other service centers and have them pay for the repair service.

Wow... after a few days, they couldn't fix the phone. They said that upon further testing, the phone had no defects at all! It was a bug in the phone. We asked for a refund and they didn't want to return the money. They claimed they didn't have to because the phone didn't have decfects. It was working because ... the phone (according to them) can dial, call, and send text messages.

In the end, we couldn't do anything. The phone got stuck in our house for a few months until somebody agreed to buy it and have it repaired in Samsung Korea (A nice Korean man bought it and said that he can have it repaired/exchanged in Korea).

Conclusion: Do not ever buy from Rockfire International! Remember the name of the owner: PHILIP CO ( I dont remember the names of her 2 sisters).

Actually, Rockfire has 2 stores. The cellular phone shop is located in the Ground Floor of Virra Mall. The other store is located in the 2nd floor (they sell PIRATED Playstation discs there).

[L]es · May 23, 2000, 03:35 PM

mga ****** talaga.. they'll do anything just to make money...

wax · May 23, 2000, 05:51 PM

where is this rockfire in virra mall? my friend also had a similar experience with another shop in GH (can't remember the name though), he bought a 3210 then after 2 wks, he noticed there is something wrong with the LCD. He went back to the shop to replace but they wouldn't, they can replace it daw but he has to pay for P1500! ok lang sila? it's not included in the warranty daw kc. kups talaga!

CookieNgInaMoRin · May 29, 2000, 10:10 AM

Well that's the risk of buying phones to an unauthorize dealer. Better yet, it's still more advisable to buy a phone on a credited outlet. It's a lot expensive but it's worth it, less hassle if you know what i mean.

knows

***KuyaDanny*** · Jun 1, 2000, 03:04 PM

Moving this up.

$braggy$ · Jun 1, 2000, 11:42 PM

bkit d nyo sumbong yan sa DTI?

nikolai · Jun 3, 2000, 10:10 AM

Wow thanks for the info!!! Ang daya naman nila! I was planning to go to Greenhills nga to buy a phone to give as a gift. Buti nalang I saw this agad so I can steer clear of them! Kawawa naman yung reregaluhan ko baka madamay pa!

whoboatwhobad · Jun 3, 2000, 09:52 PM

Quote:

Originally posted by $braggy$:
bkit d nyo sumbong yan sa DTI?

tama, di ba may 24-hour hotline ang dti para sa mga ganitong klase nang reklamo...ito ata yung customer welfare desk nila...

planetary · Jun 6, 2000, 02:45 PM

Hindi kaya dinekwat yung mga phones na yan kaya defective?

Anyway, I agree with $braggy$. Isumbong niyo na lang nga sa DTI. Why don't all of you complainants band together to shut them down for good. Tapos magsulta kayo sa Inquirer! Yan! Um! Sorry ha...umiinit ang ulo ko sa mga ganyan

vctor · Jun 6, 2000, 02:56 PM

one thing that really makes me angry is those MANLOLOKONG STORES out there na wala namang ginawa kundi ang magpayaman grrrrrrr

CookieNgInaMoRin · Jun 6, 2000, 06:14 PM

How about this!
my 7110 which less than a month old turned out to be defective, and they don't want to change it to a new one and just have to repair it daw! bwisit!! and i bought it directly from globe!

[This message has been edited by CookieNgInaMoRin (edited 06-06-2000).]

mytyragirl · Jun 8, 2000, 05:47 AM

Ay naku, mga intsik na to talaga. Nanloloko! May binili rin akong phone sa ghills tapos may kasamang free ringing tone and logo. Aba, 6 months na at di pa rin na send ang free tone and logo. Tinawagan ko two days after got the phone, aba sira daw ang machine nila na nag-send ng mga ito. Tapos tawag ako ulit two days after, aba sira pa rin daw. Naku, huwag na lang. TOne and logo lang naman iyan.
Gumigimik pa ng free free ganito ganyan tapos wala naman pala.

***ginoledesma*** · Jun 8, 2000, 06:51 PM

mytagirl, its unfair to generalize that Chinese are "manlolokos" as you say it. "Pure" pinoys are manlolokos too... Just be careful with your choice of words.

I'm not Chinese, but I'd rather that you not generalize...

[L]es · Jun 10, 2000, 12:08 AM

i don't like those ****ky-**** freaks, they speak weird and do nasty biz

drunk = HAPPY

mytyragirl · Jun 10, 2000, 09:17 AM

sorry po, ginoledesma. I didn't mean it that way. I was referring to the posts of the people re: their bad experiences with these chinese owned/manned stores in ghills. Sorry po ulit.

Papichulo168 · Jul 21, 2009, 11:29 AM

Quote:

Originally Posted by ginoledesma

mytagirl, its unfair to generalize that Chinese are "manlolokos" as you say it. "Pure" pinoys are manlolokos too... Just be careful with your choice of words.

I'm not Chinese, but I'd rather that you not generalize...

Huwag daw mag generalize pero siya nag generalize...

Quote:

"Pure" pinoys are manlolokos too...


Aug 8, 1999, 04:37 PM	#1
The Saint Registered User Join Date: Jul 1999	I have a friend who bought a cell phone at Rockfire International Trading in Green Hills . She noticed that the 6150 she bought had a defect in its screen. She had it returned after two days but instead of being accomodated, this ugly and skinny chinese guy shouted at her saying she's bought the phone in good condition and is returning the phone with a defect in the screen. Yet she never even scratched the phone. I mean, hey...wouldnt you take good care of your 6150 which you bought with your own sweat? This RockFire Int'l Trading offered to fix the LCD instead for PhP750 saying they're covering half the expense already. Utang na loob pa niya na inako ni Rockfire Int'l Trading yung cost! Sinigawan pa siya ni nagbebenta! Kapal ng mukha. Anyways, here comes another guy who received a defective battery. He said he is returning it only after a week because the the past typhoon. The same Rockfire Int'l Trading shouts at this guy and says "ginamit mo na yan tapos isasauli mo sa amin!" Sigh, doesn't really care about its customers basta nakabenta na. I share this experience to all of you. I tell you, very traumatic experience. Remember the name: ROCKFIRE INT'L TRADING Owners: Jenny, Philip


Aug 8, 1999, 10:30 PM	#2
Aragorn Aragorn Join Date: Jul 1999 Location: Brooklyn, NY	Thanks for that bit of information for the rest of us consumers! Geez, tama ka nga: pag nakabenta na, hindi ka na papansinin! I'll keep Rockfire in mind and steer clear of it!


Aug 8, 1999, 10:33 PM	#3
*nix* Administrator Join Date: Jul 1999 Location: Metro_Manila	So will I


Aug 11, 1999, 11:46 AM	#4
Mister Dean www.GannsDeen.com Join Date: Jul 1999 Location: Metro Manila	Ditto


May 4, 2000, 08:09 PM	#5
SMACKDOWN Member Join Date: Apr 2000	Hi. I know this topic is OLD already but I just want to share the same experience I had with ROCKFIRE INTERNATIONAL in Greenhills. Last year (I can't remember when), I went to Rockfire and bought a Samsung SGH-600 phone. The Chinese lady was very nice that she answered all of my questions about the phone. They even told me that they would give me a warranty. So, I bought the phone that moment. However, after 2 days, I noticed that my phone had a certain defect - people were complaining that they couldn't reach me. I tried calling myself using different phones and true enough, I always hear the message: "The subscriber cannot be reached..." My phone had a strong signal. To make it short, I brought it back to the shop with my mom. However, the 2 Chinese sisters and their Philip, their brother didn't entertain us. They even had a shouting match with us. They let us wait for 2 hours to verify my complaints about the phone. They tested it and they actually experienced what I was complaining about. However, they told us that they couldn't replace the phone because they had no more units left of the Samsung SGH-600! And they told us that they weren't sure if they would ever get another shipment of the phone. And asked to repair it, they said they would have to charge us for everything. Then they even let us wait for a few more days to have it repaired by their technician. They didn't allow us to have it repaired at other service centers and have them pay for the repair service. Wow... after a few days, they couldn't fix the phone. They said that upon further testing, the phone had no defects at all! It was a bug in the phone. We asked for a refund and they didn't want to return the money. They claimed they didn't have to because the phone didn't have decfects. It was working because ... the phone (according to them) can dial, call, and send text messages. In the end, we couldn't do anything. The phone got stuck in our house for a few months until somebody agreed to buy it and have it repaired in Samsung Korea (A nice Korean man bought it and said that he can have it repaired/exchanged in Korea). Conclusion: Do not ever buy from Rockfire International! Remember the name of the owner: PHILIP CO ( I dont remember the names of her 2 sisters). Actually, Rockfire has 2 stores. The cellular phone shop is located in the Ground Floor of Virra Mall. The other store is located in the 2nd floor (they sell PIRATED Playstation discs there).


May 23, 2000, 03:35 PM	#6
[L]es _________ Join Date: Apr 2000 Location: Ortigas	mga ****** talaga.. they'll do anything just to make money...


May 23, 2000, 05:51 PM	#7
wax dmb4ever Join Date: Apr 2000 Location: in my bedroom	where is this rockfire in virra mall? my friend also had a similar experience with another shop in GH (can't remember the name though), he bought a 3210 then after 2 wks, he noticed there is something wrong with the LCD. He went back to the shop to replace but they wouldn't, they can replace it daw but he has to pay for P1500! ok lang sila? it's not included in the warranty daw kc. kups talaga!


May 29, 2000, 10:10 AM	#8
CookieNgInaMoRin Member Join Date: Apr 2000 Location: Texas	Well that's the risk of buying phones to an unauthorize dealer. Better yet, it's still more advisable to buy a phone on a credited outlet. It's a lot expensive but it's worth it, less hassle if you know what i mean. knows


Jun 1, 2000, 03:04 PM	#9
*KuyaDanny* Moderator Join Date: Jan 2000 Location: Makati	Moving this up.


Jun 1, 2000, 11:42 PM	#10
$braggy$ Member Join Date: Apr 2000	bkit d nyo sumbong yan sa DTI?


Jun 3, 2000, 10:10 AM	#11
nikolai Member Join Date: May 2000	Wow thanks for the info!!! Ang daya naman nila! I was planning to go to Greenhills nga to buy a phone to give as a gift. Buti nalang I saw this agad so I can steer clear of them! Kawawa naman yung reregaluhan ko baka madamay pa!


Jun 6, 2000, 02:45 PM	#13
planetary Member Join Date: Sep 1999 Location: Las Pinas	Hindi kaya dinekwat yung mga phones na yan kaya defective? Anyway, I agree with $braggy$. Isumbong niyo na lang nga sa DTI. Why don't all of you complainants band together to shut them down for good. Tapos magsulta kayo sa Inquirer! Yan! Um! Sorry ha...umiinit ang ulo ko sa mga ganyan


Jun 6, 2000, 02:56 PM	#14
vctor pinoyclicks.net Join Date: Apr 2000 Location: Metro_Manila	one thing that really makes me angry is those MANLOLOKONG STORES out there na wala namang ginawa kundi ang magpayaman grrrrrrr


Jun 6, 2000, 06:14 PM	#15
CookieNgInaMoRin Member Join Date: Apr 2000 Location: Texas	How about this! my 7110 which less than a month old turned out to be defective, and they don't want to change it to a new one and just have to repair it daw! bwisit!! and i bought it directly from globe! [This message has been edited by CookieNgInaMoRin (edited 06-06-2000).]


Jun 8, 2000, 05:47 AM	#16
mytyragirl Live Life Simply ! Join Date: May 2000 Location: Metro_Manila	Ay naku, mga intsik na to talaga. Nanloloko! May binili rin akong phone sa ghills tapos may kasamang free ringing tone and logo. Aba, 6 months na at di pa rin na send ang free tone and logo. Tinawagan ko two days after got the phone, aba sira daw ang machine nila na nag-send ng mga ito. Tapos tawag ako ulit two days after, aba sira pa rin daw. Naku, huwag na lang. TOne and logo lang naman iyan. Gumigimik pa ng free free ganito ganyan tapos wala naman pala.


Jun 8, 2000, 06:51 PM	#17
*ginoledesma* Moderator Join Date: Feb 2000 Location: Metro Manila	mytagirl, its unfair to generalize that Chinese are "manlolokos" as you say it. "Pure" pinoys are manlolokos too... Just be careful with your choice of words. I'm not Chinese, but I'd rather that you not generalize...


Jun 10, 2000, 12:08 AM	#18
[L]es _________ Join Date: Apr 2000 Location: Ortigas	i don't like those **ky-** freaks, they speak weird and do nasty biz drunk = HAPPY


Jun 10, 2000, 09:17 AM	#19
mytyragirl Live Life Simply ! Join Date: May 2000 Location: Metro_Manila	sorry po, ginoledesma. I didn't mean it that way. I was referring to the posts of the people re: their bad experiences with these chinese owned/manned stores in ghills. Sorry po ulit.