Call Center bloopers...... boo boo - Page 11

iratootsie · Feb 6, 2006, 11:06 AM

Quote:

Originally Posted by coolsexythug03

Hey, i am not just from team phoenix, im also from bay bakat // Notoriouz BAY

team phoenix from rmh?

lextripp · Feb 6, 2006, 12:17 PM

eto nangyari to sa west contact services muntik ng materminate barkada ko dahil **

tsr while trying to pull up the account cust was explaining about the problem

tsr: shut up im pulling up ur account ( nakalimutan mag mute)
kamalas malasan nahuli ng QA

buti n lang nasalba ng TL ko. sa ibang callcenter panigurado tanggal n pag ganon

shiesha · Feb 6, 2006, 05:53 PM

dami samin...

-agent: "thank you for calling *****, this is airene parilo sleeping...

-agent: "alright sir, may i have your social security guard.." (number dapat diba? asus... shungak shungak na sa antok!)

-agent: "i have your name here as, paul dean, that'll be P for pusit, A for apple, U for umbrella, L for larry, and then D for danggit, E for eggnog, A for apple and N for nancy.. is that correct sir?
customer: "uhhh... yeah.. i guess so" ->wahahahah

-agent: "may i have your reference number mrs. robinson..."
-mrs. robinson: " yes i do!"

-agent: "sir, can you spell that pls?"
-customer: "ok, that'll be k for cake...."

-agent: "ms politsky, may i have your account number pls.."
-customer: "ok.. it is.. ay anu ba yun?... ah eto pala.. ok..ok..ok my account number is...."

-agent: thank you calling.. (name of the bank) and remember ma'am.. JAPAN: just always pray at night."
-customer: oh thank you.. i will remember that!"

catchthatstar · Feb 6, 2006, 06:04 PM

cust: so where are you located?
me: sir, i'm from the philppines.
cust: oh, how's the weather there? it's very cold here right now.
me: it's kind of warm here today.
cust: so do you have snow in the philippines?
me: no sir. this is a tropical country. we only have two seasons.
cust: how about in the mountains?

-----------------

from my co-worker:

agent: let me see if i understand your issue correctly, you can't correct am i connect?

-----------------

***while we're rebooting the custmr's computer

cust: my computer is so slow.
me: have you considered upgrading your computer sir?
cust: what's that for? isn't that why i got DSL, to make my computer faster?
me: oh no sir. A DSL connection makes your internet connection but not your computer.
cust: so DSL is useless then?

-------------------

me: ma'm could you please look for the icon of your anti-virus software at the lower right portion of your screen, next to the clock.
cust: where's the clock?
me: ma'm it's located at the lower right portion of your screen.
cust: where's the lower right portion?

GRRRRRRRRRRR!

shiesha · Feb 6, 2006, 06:19 PM

eto pa

my story-- ng dahil sa lumpya...
-customer: "where are you guys located?"
-me: "your call has been routed here in makati phils sir."
-customer: "holy ****! nooooooo waaayy! are you sure? you sound very southern.."
-me: "yes sir"
-customer: "so, are you filipino?"
-me: "uhu.."
-customer: "creepy crap! maebuhaey! kaemuste kena?
-me: "im good mr mcdermont!"
-customer: "do you know how to cook lumpiyea?" (lumpya)
-me: "yeah"
-customer: "can you teach me?"
-me: "we have to submit this application first sir.. " (application is a sale for me)
-customer: "sure go ahead.. and submit one for my wife and daughter too"
wahahahaha.... galeng!

geronimo · Feb 7, 2006, 02:12 AM

eto sa kin mismo:

me: ok sir we need to check if your pc has a valid ip address

cust: and how do you go about doing that?

me: let's open the command prompt, click the start button then select run and type c-m-d.

cust: c-n-b?

me: no sir, c as in charlie, m as in mike, d as in delta

cust: oh c-m-t!

me: no it's C-M-D.

cust: c-m-b?

me: (****) CMD... c - customer, m - must, d - die!!

observer · Feb 7, 2006, 08:45 AM

ako naman... during a sup call:

me: may I put you on hold for a couple of minutes while I transfer you to my supervisor?

c: ok...

(after 2 mins. wala pa rin sup ko coz may call. I go back to the cust.)

me: thank you for patiently mating, ma'm. (Then I realized what I just said) Oh, I mean, thank for waiting! (I don't know if she noticed what I said, siguro hindi na dahil irate, pero pag mute ko tawa ako ng tawa...)

rolling on the floor laughing my a$$ off

Amuro_Ray · Feb 7, 2006, 03:31 PM

hmm my contribution:

"Thank you for calling....."

Customer is an Indian immigrant na may pagkabobo so slowly naasar na ako. So we went through troubleshooting steps. Now when we are going to activate msconfig in Run:

Me:Ok sir please type this as I spell it. M as in Mike, C as in Charlie
*customer interrupts:C.....as in COCONUT?
Me: YES SIR! C as in COW

mikki_pretty · Feb 8, 2006, 01:48 PM

eto kwento lang saken ng friend ko..

it's an outbound call center wherein they will sell stuff from their company.. however, she has a friend who's sort of having fun..

friend: hello, may i please speak to Mr. Wong?
cust: yes, this is Mr. Wong!
friend: (nagulat kse meron ngang Mr. Wong! nataranta ngayon).. is this Mr. Wong?
cust: (irate na sya nito, kulet kse nung friend) yes! this is Mr. Wong. what's this all about?!? (shouting already).
friend: um.. this is about... (thinking, tas nakakita sya ng magazine na may chinese new year picture) this is about.. DRAGON!
cust: DRAGON?! WHO IS THIS???

ginawa na *** nung friend, binabaan na lang nya ng phone.. hehe! un lang!

bebeB0Y · Feb 10, 2006, 03:48 PM

TSR: So sir, is the SOLID light BLINKING?
Cust.: What???

jiggaman6 · Feb 12, 2006, 10:15 PM

Hehe ako naman.

I was in an outbound acct before. I already made the sale and I was just verifying the info. We were calling golf courses in the states.

Me: Ok sir how many holes do u have? (dapat how many holes does your course have)
Client: Hahaha. Well I have 5 in my face and shall I start counting? (nakisakay ba)

Simula nun, I ask nalang "Is this an 18 hole golf course?" para nde na magkamali. Hehehe.

Regarding Filipino clients, yeah it's funny. I was talking to someone and the moment I said his last name (Bautista) he asked me to repeat it. So I said Bautista. Apparently, Americans announce it as BATISTA. So he asked me if I was a Filipino and I said yes. Sabi nya "kaya pala bautista ka ng bautista eh. hahaha. so anong kalokohan to?" So I still said my spiel. Sabi nya "sige tutal pinoy ka naman eh" and made the sale.

lazy_agent · Feb 13, 2006, 04:07 AM

back in 2004 i was really scared to take calls hehe. i even said this to a customer (" i apologize i am just a trainee") those days..crazy

it will always put a smile on my face ... wow after 2 years man

geronimo · Feb 18, 2006, 03:08 AM

ako ulet.. it was my first day sa floor tapos ewan ko kung bakit pero walang kuryente non.. bale ang bukas lang e ang mga telepono. so *** akong k-base or whatever... so eto na si first call..

TOOT!

ako: thank you for calling... my name is blahblah....
may i have the model no. of the device that you are using?

cust: i'm using a di-624

so i went ahead and helped the client with his concern only to find out na *** device pala ni customer e from a competitor of our client... kamalas-malasan ko monitored pala yung call na yun.

anne hataway · Feb 18, 2006, 03:42 AM

ako naman napagtripan ko lang one time na magsinungaling about my location.the cust asked where are you located.eh i saw na taga-california siya so pinili ko yung state na medyo malayo.i said oh,im currently in Ohio. she said "really?" so how's the weather there?.haha sobrang natameme ako for a moment tapos buti na lang naka pull-up yung yahoo.hinanap ko kagad yung temp dun sa location tapos sabi ko "oh it's quite hot here" sabay binanggit ko ba yung temp.tapos pag mute ko,tawa ako ng tawa. my tl is listening to my call then and im hearing her laughing as well.

Altwegg · Feb 18, 2006, 09:17 AM

For sure by the time I'm on poduction floor, I'll have lots of entries here.

sunshine892 · Feb 18, 2006, 09:22 AM

after opening spiel:

agent: how may I address you?
cust: 1217 apt #3 rose drive, florida
agent: any nickname, ma'am?

(okay...)

=======================================

after giving the troubleshooting steps, cust became non-responsive, SOP says we need to ping 3x before giving the non responsive spiel:

agent: were you able to do the troubleshooting steps, katie?
cust: ......

after two minutes,

agent: are you still there?
cust: ......

after two minutes,
agent: katie, are you there?
cust: no...

waaaaa, multo!!!!!!!!

========================================

after customer gave a telenovela explanation of his issue,
agent: i see...
cust: what do you see???

=========================================

agent: which windows operating system are you using on your computer?
cus: windows office XP 2000

huh???!!!???

Mangulit_Lang · Feb 18, 2006, 12:09 PM

MINE NAMAN!!

Customer: I want to inform you in advance that im visually challenge (aka bulag)

me : Ok we could troubleshoot never the less. Tell me about your problem...

Cust: Having problems with my Outlook express. the emails are not going out. .... . . . (mahabang kuwentuhan)

Me: Ok ma'am, what can you SEE on your screen? (Ngek!!)

sunshine892 · Feb 19, 2006, 07:36 AM

agent: May I have a brief overview of the reason why you are contacting us today?

cust: yes

Econ_major · Feb 22, 2006, 06:40 AM

i did say "kwan" while giving a Not Found Report... the caller got irate

shiesha · Feb 26, 2006, 01:22 PM

isa pa ulit --->

me: yes sir, there is a transaction fee for the balance transfer, and that would be 3%.
cust: 3%?! ***** ang laki naman!

cust: so, what's your nationality
agent: well sir, i am a half filipino, half filipina.

cust: oh, ok..

me: would you like to add that amount?
cust: yes! and add three bottles of champaign too!
( sir, credit card po kami, hindi wine shop)


Feb 6, 2006, 06:04 PM	#204
catchthatstar Member Join Date: Feb 2006	my share of boo-boos cust: so where are you located? me: sir, i'm from the philppines. cust: oh, how's the weather there? it's very cold here right now. me: it's kind of warm here today. cust: so do you have snow in the philippines? me: no sir. this is a tropical country. we only have two seasons. cust: how about in the mountains? ----------------- from my co-worker: agent: let me see if i understand your issue correctly, you can't correct am i connect? ----------------- ***while we're rebooting the custmr's computer cust: my computer is so slow. me: have you considered upgrading your computer sir? cust: what's that for? isn't that why i got DSL, to make my computer faster? me: oh no sir. A DSL connection makes your internet connection but not your computer. cust: so DSL is useless then? ------------------- me: ma'm could you please look for the icon of your anti-virus software at the lower right portion of your screen, next to the clock. cust: where's the clock? me: ma'm it's located at the lower right portion of your screen. cust: where's the lower right portion? GRRRRRRRRRRR!


Feb 18, 2006, 09:22 AM	#216
sunshine892 book addict Join Date: Mar 2004 Location: Quezon City	sa Chat Support after opening spiel: agent: how may I address you? cust: 1217 apt #3 rose drive, florida agent: any nickname, ma'am? (okay...) ======================================= after giving the troubleshooting steps, cust became non-responsive, SOP says we need to ping 3x before giving the non responsive spiel: agent: were you able to do the troubleshooting steps, katie? cust: ...... after two minutes, agent: are you still there? cust: ...... after two minutes, agent: katie, are you there? cust: no... waaaaa, multo!!!!!!!! ======================================== after customer gave a telenovela explanation of his issue, agent: i see... cust: what do you see??? ========================================= agent: which windows operating system are you using on your computer? cus: windows office XP 2000 huh???!!!???


Feb 6, 2006, 12:17 PM	#202
lextripp Member Join Date: Nov 2003 Location: pasig city	eto nangyari to sa west contact services muntik ng materminate barkada ko dahil ** tsr while trying to pull up the account cust was explaining about the problem tsr: shut up im pulling up ur account ( nakalimutan mag mute) kamalas malasan nahuli ng QA buti n lang nasalba ng TL ko. sa ibang callcenter panigurado tanggal n pag ganon


Feb 6, 2006, 05:53 PM	#203
shiesha Member Join Date: Sep 2005	dami samin... -agent: "thank you for calling *****, this is airene parilo sleeping... -agent: "alright sir, may i have your social security guard.." (number dapat diba? asus... shungak shungak na sa antok!) -agent: "i have your name here as, paul dean, that'll be P for pusit, A for apple, U for umbrella, L for larry, and then D for danggit, E for eggnog, A for apple and N for nancy.. is that correct sir? customer: "uhhh... yeah.. i guess so" ->wahahahah -agent: "may i have your reference number mrs. robinson..." -mrs. robinson: " yes i do!" -agent: "sir, can you spell that pls?" -customer: "ok, that'll be k for cake...." -agent: "ms politsky, may i have your account number pls.." -customer: "ok.. it is.. ay anu ba yun?... ah eto pala.. ok..ok..ok my account number is...." -agent: thank you calling.. (name of the bank) and remember ma'am.. JAPAN: just always pray at night." -customer: oh thank you.. i will remember that!"


Feb 6, 2006, 06:19 PM	#205
shiesha Member Join Date: Sep 2005	eto pa my story-- ng dahil sa lumpya... -customer: "where are you guys located?" -me: "your call has been routed here in makati phils sir." -customer: "holy ****! nooooooo waaayy! are you sure? you sound very southern.." -me: "yes sir" -customer: "so, are you filipino?" -me: "uhu.." -customer: "creepy crap! maebuhaey! kaemuste kena? -me: "im good mr mcdermont!" -customer: "do you know how to cook lumpiyea?" (lumpya) -me: "yeah" -customer: "can you teach me?" -me: "we have to submit this application first sir.. " (application is a sale for me) -customer: "sure go ahead.. and submit one for my wife and daughter too" wahahahaha.... galeng!


Feb 7, 2006, 02:12 AM	#206
geronimo Yeah, whatever! Join Date: Jan 2006	eto sa kin mismo: me: ok sir we need to check if your pc has a valid ip address cust: and how do you go about doing that? me: let's open the command prompt, click the start button then select run and type c-m-d. cust: c-n-b? me: no sir, c as in charlie, m as in mike, d as in delta cust: oh c-m-t! me: no it's C-M-D. cust: c-m-b? me: (****) CMD... c - customer, m - must, d - die!!


Feb 7, 2006, 08:45 AM	#207
observer I'm watching you... Join Date: Oct 2000 Location: Sa bahay...	ako naman... during a sup call: me: may I put you on hold for a couple of minutes while I transfer you to my supervisor? c: ok... (after 2 mins. wala pa rin sup ko coz may call. I go back to the cust.) me: thank you for patiently mating, ma'm. (Then I realized what I just said) Oh, I mean, thank for waiting! (I don't know if she noticed what I said, siguro hindi na dahil irate, pero pag mute ko tawa ako ng tawa...)


Feb 7, 2006, 03:31 PM	#208
Amuro_Ray Member Join Date: Jun 2003	hmm my contribution: "Thank you for calling....." Customer is an Indian immigrant na may pagkabobo so slowly naasar na ako. So we went through troubleshooting steps. Now when we are going to activate msconfig in Run: Me:Ok sir please type this as I spell it. M as in Mike, C as in Charlie *customer interrupts:C.....as in COCONUT? Me: YES SIR! C as in COW


Feb 8, 2006, 01:48 PM	#209
mikki_pretty catatonic state Join Date: Oct 2005 Location: sa dako paroon...	eto kwento lang saken ng friend ko.. it's an outbound call center wherein they will sell stuff from their company.. however, she has a friend who's sort of having fun.. friend: hello, may i please speak to Mr. Wong? cust: yes, this is Mr. Wong! friend: (nagulat kse meron ngang Mr. Wong! nataranta ngayon).. is this Mr. Wong? cust: (irate na sya nito, kulet kse nung friend) yes! this is Mr. Wong. what's this all about?!? (shouting already). friend: um.. this is about... (thinking, tas nakakita sya ng magazine na may chinese new year picture) this is about.. DRAGON! cust: DRAGON?! WHO IS THIS??? ginawa na *** nung friend, binabaan na lang nya ng phone.. hehe! un lang!


Feb 10, 2006, 03:48 PM	#210
bebeB0Y Member Join Date: Nov 2005 Location: Manila	TSR: So sir, is the SOLID light BLINKING? Cust.: What???


Feb 12, 2006, 10:15 PM	#211
jiggaman6 SmOoTh OpErAtOr Join Date: Jan 2006 Location: DeAtH rOw	Hehe ako naman. I was in an outbound acct before. I already made the sale and I was just verifying the info. We were calling golf courses in the states. Me: Ok sir how many holes do u have? (dapat how many holes does your course have) Client: Hahaha. Well I have 5 in my face and shall I start counting? (nakisakay ba) Simula nun, I ask nalang "Is this an 18 hole golf course?" para nde na magkamali. Hehehe. Regarding Filipino clients, yeah it's funny. I was talking to someone and the moment I said his last name (Bautista) he asked me to repeat it. So I said Bautista. Apparently, Americans announce it as BATISTA. So he asked me if I was a Filipino and I said yes. Sabi nya "kaya pala bautista ka ng bautista eh. hahaha. so anong kalokohan to?" So I still said my spiel. Sabi nya "sige tutal pinoy ka naman eh" and made the sale.


Feb 13, 2006, 04:07 AM	#212
lazy_agent legend Join Date: May 2005 Location: d2 lng sa MAKATI	back in 2004 i was really scared to take calls hehe. i even said this to a customer (" i apologize i am just a trainee") those days..crazy it will always put a smile on my face ... wow after 2 years man


Feb 18, 2006, 03:08 AM	#213
geronimo Yeah, whatever! Join Date: Jan 2006	ako ulet.. it was my first day sa floor tapos ewan ko kung bakit pero walang kuryente non.. bale ang bukas lang e ang mga telepono. so * akong k-base or whatever... so eto na si first call.. TOOT! ako: thank you for calling... my name is blahblah.... may i have the model no. of the device that you are using? cust: i'm using a di-624 so i went ahead and helped the client with his concern only to find out na * device pala ni customer e from a competitor of our client... kamalas-malasan ko monitored pala yung call na yun.


Feb 18, 2006, 03:42 AM	#214
anne hataway taolngmnsndyosa Join Date: Jul 2005 Location: encantadia	ako naman napagtripan ko lang one time na magsinungaling about my location.the cust asked where are you located.eh i saw na taga-california siya so pinili ko yung state na medyo malayo.i said oh,im currently in Ohio. she said "really?" so how's the weather there?.haha sobrang natameme ako for a moment tapos buti na lang naka pull-up yung yahoo.hinanap ko kagad yung temp dun sa location tapos sabi ko "oh it's quite hot here" sabay binanggit ko ba yung temp.tapos pag mute ko,tawa ako ng tawa. my tl is listening to my call then and im hearing her laughing as well.


Feb 18, 2006, 09:17 AM	#215
Altwegg Son of the 80s Join Date: Jul 2001 Location: dito sa kwarto ko	For sure by the time I'm on poduction floor, I'll have lots of entries here.


Feb 18, 2006, 12:09 PM	#217
Mangulit_Lang kAgawad Join Date: May 2004 Location: Sa dulo ng wala	MINE NAMAN!! Customer: I want to inform you in advance that im visually challenge (aka bulag) me : Ok we could troubleshoot never the less. Tell me about your problem... Cust: Having problems with my Outlook express. the emails are not going out. .... . . . (mahabang kuwentuhan) Me: Ok ma'am, what can you SEE on your screen? (Ngek!!)


Feb 19, 2006, 07:36 AM	#218
sunshine892 book addict Join Date: Mar 2004 Location: Quezon City	agent: May I have a brief overview of the reason why you are contacting us today? cust: yes


Feb 22, 2006, 06:40 AM	#219
Econ_major Working Fella Join Date: Feb 2002 Location: Fond Du Lac, WI	i did say "kwan" while giving a Not Found Report... the caller got irate


Feb 26, 2006, 01:22 PM	#220
shiesha Member Join Date: Sep 2005	isa pa ulit ---> me: yes sir, there is a transaction fee for the balance transfer, and that would be 3%. cust: 3%?! ***** ang laki naman! cust: so, what's your nationality agent: well sir, i am a half filipino, half filipina. cust: oh, ok.. me: would you like to add that amount? cust: yes! and add three bottles of champaign too! ( sir, credit card po kami, hindi wine shop)