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caller: are you a live person?
acct specialist: yes ma'am
caller: thank goodness i'm talking to a real person!!!!
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caller: can you help me with my problem?
acct specialist: yes sir
caller: you're not kidding me?
acct specialist: how may i help you sir?
caller: really now?
(what was he thinking!)
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handling irrate calls (usually amusing and funny...)
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acct specialist: well, i do understand sir but you can also get hbo and cinemax....
caller: yeah right! hbo and cinemax your ***!!!
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acct specialist: we will be sending you a bill (mistakenly pronounced as ey-bill)
caller: whaaatttt???? you call me evil???? you haywitt monkey!!!
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acct specialist: ma'am, we are not trying to double charge you on your bill....
caller: sure you are!! i'm gonna sue you and your company! you'll be on tomorrow's paper.... i'll have my lawyer handle this for me..... you all are liars!!!! (shouting mode you won't wanna listen to)
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