[Merged] Call Centers

[kathy_luscious]

Originally posted by noel_icky ...btw, may i know what exactly is the starting salary in peoplesupport? and is the work there always in the graveyard shift? We have the same question, noel_icky:!:

Anybody can answer this question? PLeaseee?? It will really be a big decision, if ever.

:shrug:

[blakedaddy]

a good estimate would be 12k for starting salary if you work in people support. Your shift may vary every now and then but expect to work night shift since that is inevitable.

[|ostsou|]

What abour Air Relay, guys? OK ba dun? Who works there?

[Ellheym]

nag take ako sa air relay ng exam but til now wala pang response. :(

[CuteNix]

guys...any info about linksys...like hows the environment and overall ok ba dun?

[avonlea]

what i like about working in a call center is that your job ends when you leave your office... you don't have to worry about deadlines and it's not very stressful...

[Ellheym]

you're right!!!

[swepea]

Originally posted by SILENTMAX
i know im going to be flamed for this but......


you have a job. there are millions of pinoys out there who doesnt. would you want to trade for the shear fact that ur job sucks?

how much does ur job pay????

would you mind getting the same pay as the chinese in mainland china where the minimum is 50-60 pesos per day?

you are well off and probably lucky in that you have a job right now while millions out ther dont. you may not think that your job is the best in thR world right now but if you hang on and strive for something better you will get to your destination.



i believe in blood sweat and tears in achieving success.

hi! just a comment.

im not in a call centre but i am also a cs assistant exclusively for the clients of my company. i have similar tasks with the CSReps from call centers. tatlo kami sa shift. ok ang pay. di nalalayo sa call centers. parati pa ang team building: galera, subic, cebu, etc... all expense paid. once per year yun. pwera pa "clubbing" and karaoke... napuntahan ko na nga halos lahat ng ganda tourist spot.

but, boredom hit me. the company is "something" in a sense na wala pa masyado kaming katulad dito. me competitors pero indirect. there's a lot to learn about the biz. pero kung hindi ka man lang ikoconsider para sa promotion. walang binabanggit sa'yo na meron kang pupuntahan pataas... walng dagdag na trabaho na pwedeng ipasa sa iyo -- you get stuck in a rut. hahanap at hahanap utak mo ng stimulation. no matter how greatly you are compensated. kasi you are seeking self-fulfillment.

I know what you are driving at -- magtiis na kesa sa wala kang trabaho o mababa ang kita. tell you frankly, i'd rather continue with my work at hands-on-manila (NGO) than stay with this company. I have my fair share of BS from clients and upper management alike ( mga taong feeling nila dahil assistant ka lang eh, utusan ka na rin. Di mo lang masabi na I have more up there than you would give credit for.)

di ako mayaman. i, in fact, support my family. pero dahil sa hassle ng trabaho -- kahit good pay plus ok na benefits -- i literally drag myself to work. had to even psyche myself just to get by.

i think basic sa tao yung humanap ng paraan toward his self fulfillment. kasama dun yung mga bagay-bagay na he enjoys doing.

[ZephyrInTheSky]

Hey there!

I've been working at PeopleSupport for almost a year now, although quite frankly it feels like I've been in the company for three years already. That's how being in a call center can age you. You have to deal with so much stress. At first you have to deal with client knowledge, and that can be hard if you're someone like me who was assigned to a very technical client when you graduated from a totally unrelated and non-technical course. Then you have to deal with the fact that you no longer have a normal life, because you're awake when people aren't, and you're days off can be something like Tuesday/Wednesday. Then there's the feeling that you're detaching from you're closest friends or worse your boyfriend/girlfriend because you don't have time to see them anymore. :sad: And added to all of that is the fact that every other call there's some idiot who's swearing at you because he has no idea what he's gotten himself into, and who's constantly putting you down because he thinks he know more than you do.

So why am I still working in a call center? Well, for one, I've finally begun to love my job, believe it or not. :confused3: Don't get me wrong though. I've had two resignation letters that I created when I could no longer take the bull$#?+. Both were approved by superviors, but eventually withdrawn. But after one year at PeopleSupport, I finally have the feeling that I'm going to be staying in my job for a bit longer (not too long, though). First of all, I can no longer imagine being part of the regular world, where there are masses of people, where there is heavy traffic, and where there is sunlight. :teehee: I can honestly say that I would probably experience culture shock if my next job was a regular Mon-Fri, 9AM to 5PM job. Then there's the fact that I finally grew to love our client. A lot of people think that all you do all day (or night, rather) in a call center is repeat lines and scripts non-stop over the phone like a brainless machine (half-true, I must admit). However, this obviously depends on the client that your call center works for. Our client is notorious for its irate callers and its extremely difficult and illogical system. I'm glad to say that I've finally mastered the system. I'm also happy that the people around me appreciate my work, and I like it when people ask my opinion on what they should do if they have a difficult case. The of course there's the PeopleSupport atmosphere, which I always loved and will always appreciate. We're very casual and laid back, and people are generally friendly --- as long as you don't work for the travel client. They've got a totally repressive culture.

Of course there's also the pay. For the benefit of those who don't know (although it's probably already been discussed previously in this thread), at PeopleSupport your starting pay is 12T, and after 6 months (if you last that long), it turns in 15T. That's your basic, entry-level gross income. Of course, with night diff you get around 8T each pay day (and take note, that's NET pay), and with overtime and holiday pay you can get as much as 10T each pay day for your net pay. That's more than what some people get for their gross monthly income. Yeah, I've been blinded by the money. :deal: But you have to understand, my career goals were clear to me even before I got my first job. I'm only going to be working so I can save enough money to start my own business. Once my business gains ground and I'm more or less financially stable, then I'll be a college teacher. I've always wanted to teach college, specifically at UP (because that's where I graduated). Quite frankly though, I don't think UP could pay me as much as PeopleSupport could. Which is why I'll need a business on the side if I want to maintain the lifestyle I've become accustomed to. :drive: The only way I can think of to gain enough capital quickly enough to start my own business is if I work at a call center.

So there. I respect the opinion of those who totally hate call centers. I was one of you not too long ago. But hey. Work isn't everything. I think part of the reason why I made peace with my job is because I've shifted my focus to other aspects of my life. I've started dating again, I've started reading literature, and (since my rest days are thankfully Friday and Saturday nights) I've been able to see my friends more frequently. :cheers: Yes, the work sucks, and it definitely isn't normal, but I've come to terms with it. Hope you CSRs out there come to terms with it to. Otherwise I hope you find work that you truly deserve and enjoy... :dance:

PS: There was a PExer asking if it was better working in PeopleSupport or in Etel. Well, you might earn more at Etel by like a thousand bucks or something, but at PS we've got no dress code (just as long as you don't come to work naked), and once you're a regular employee you get 15 days sick leave and 15 days vacation leave each year. At Etel you only get 12 days, and that's COMBINED sick leave and vacation leave. So compare 12 days off with Etel to 30 days off with PS... And from what I hear from friends who've been at Etel for over a year, PS definitely has a friendlier crowd --- as long as you don't work for the travel client.

[@-@~]

ZephyrInTheSky,

I was wondering if PeopleSupport would accept undergrads. Have only 3 units to take so I was considering applying in PS. Hoping for your reply.

[ZephyrInTheSky]

@-@~,

Hello! I don't know if PeopleSupport still accepts undergrads, but last year they did. They call them project reps, and after 4 months you're evaluated. If they like you, they'll keep you, even if you still haven't finished your degree. But like I said, that was last year. You could always give us a call at (02) 855-8000 for a definite answer.

[irishcreamed]

jst wonderin... would one's undergrad course matter much? i mean, do call centers prefer certain courses such as IT or Comm or Eng, etc? tnx! :)

[chltzn]

To all call center workers, where are you working and what is the culture in your office (sosy ba, jologs ba, ok lang). What is the stress level and can you describe your typical working day (or should I say Night)! :)

[popkern]

Originally posted by PrEttyD0LL
Call center is not that bad naman eh. When everybody is sleeping you are at work and when you're hitting the bus or MRT going home you see that everybody around you are fresh from shower and here you are all drained out and smelly na. :) But compare your compensation from those cashier or receptionist of some department store, I'm sure those who works in Call center gets more than they do. Yun nga lang, weird ang working hours natin and we have to listen to all those "yada...yada...yada...." everyday. I know in Etel they trained you not to take those rude customer seriously, puh-lease, they are just some lunatic on the other side of the phone!

To those fresh graduate, ok lang mag work sa call center. It's better than standing in the mall and saying "G'morning Sir/Ma'm do u want to try our new product......". At least in call center you get to sit and yack for 8 hours. For me, mas pipiliin ko sitting down than standing for 8 hours.

Right now, I'm out na sa call center industry. Graduate na ako dyan. 2 years na ko call center hopping. I'm having my own bussines soon. Instik kasi ako eh.... :) I don't want to be an employee forever. I want to be a boss!!!! :p

prettydoll:

yep your right may ups and downs working as CS rep, so what business do u plan to put up? got any ideas na? our country lacks nga young entrepreneurs for many reasons, mostly lack of capital to start up, anyways good luck !

;)

[chltzn]

Anyone here who knows or works at Vertex Solutions? Ok ba dito? What's the culture there? Is that company stable and how much ang salary, what are the benefits? Is there a training, if yes is there a clause in the contract that binds you to stay there?

:)

[Apolpay]

hello good morning :)

pls. open http://www1.jobsdb.com.ph/static/tesda/index.htm

btw, meron kaming client na nag aacept ng undergrad
for call center, no.1 qualification lang nila is good in
communication skills :)

[cheeekz21]

Apolpay,

what's the name of the company that accepts undergrads?

[Apolpay]

Originally posted by cheeekz21
Apolpay,

what's the name of the company that accepts undergrads?

Infonxx that is located in Makati in RCBC new Building :)

[funkybaby]

just a curious question -- if you applied for PeopleSupport and Etelecare at the same time, then was called for an interview-- and luckily, after a few weeks, both companies call you up, and say that they want you! :up:

big decision for you -- which company would you want to work for:?: :confused:

any thoughts? :shrug:

[chltzn]

Originally posted by funkybaby
just a curious question -- if you applied for PeopleSupport and Etelecare at the same time, then was called for an interview-- and luckily, after a few weeks, both companies call you up, and say that they want you! :up:

big decision for you -- which company would you want to work for:?: :confused:

any thoughts? :shrug:

I have applied to both companies and was actually accepted at etelecare. I turned down the offer because of the binding contract. Im waiting at this time for my interview at People Support. Now here's some tips for you:

- choose base on company culture. For me this is the first thing I look upon a company because it can be a gauge of your happiness there.
- choose base on salary. It's self-explanatory.
- choose base on location. Where your at and where you want to work.
- first impressions last! It will all depend on what you feel and like when you arrive at that particular company for the first time.
- company stability.

The options can go on and on. Just choose what you feel is right for you.

:)

[Bea19]

Pa post naman nang addresses ng mga call centers sa Makati. Pwd bang mag walk in lang pag nag apply?

[funkybaby]

Originally posted by Bea19
Pa post naman nang addresses ng mga call centers sa Makati. Pwd bang mag walk in lang pag nag apply? Try wading through the past posts-- there are some addresses that were posted before. :winky:

[jw44]

im starting to look for a job... medyo matunog kasi call center ngayon e... ano ba talaga qualification para maging isang tech support sa isang call center... i was told na good-paying ito pero walang growth... correct me if i'm wrong... if you are registered engineer (ece) and graduated from either Big 3 University would he/she be overqualified for it... correct me if i'm wrong pero mukhang sa simula lang yata maganda ang call center pero good-paying siya... hope you can enlighten me regarding this...

:)

[noel_icky]

Originally posted by funkybaby
just a curious question -- if you applied for PeopleSupport and Etelecare at the same time, then was called for an interview-- and luckily, after a few weeks, both companies call you up, and say that they want you! :up:

big decision for you -- which company would you want to work for:?: :confused:

any thoughts? :shrug:

i also had the same situation before. and now im working with etelecare. it's kinda weird coz my first choice was peoplesupport coz ive heard lots of good things about the company, like the people there are really friendly, they have recreation rooms, and their office is more attractive.
but i got the offer from etel first, then the next day i got accepted in peoplesupport :( but i couldn't choose people anymore coz i already signed up with etel.
but the good thing is i have no regrets at all. stressful but rewarding. and the training they provide the new hires is VERY GOOD!!! ive met a lot of new friends. although we don't have recreation rooms here, we have free coffee, choco, and iced tea naman.
but it's still up to you. chltzn is right. your location with respect to your workplace is a big factor. good luck!;)

[funkybaby]

Originally posted by noel_icky
.....but it's still up to you. chltzn is right. your location with respect to your workplace is a big factor. good luck!;) Thanks for all the advice. I've decided to try PS -- then may be a few years (or months?) try Etelecare. ;)

[gracem]

can someone give me an info about GT solutions and All Asia Customer Service..

[Ellheym]

To those who are interested to become a TSR, try your luck to Contact World. :)

[gracem]

taga contact world ka ba? :)

[spadia]

hi call centers are not that bad
in fact my work time is 8am-5pm 5 days a week job
im under tech support group

my suggestion is that if you know an extra language ...you get a big bonus...around 3-10k increase...from your basic salary

and lots of people working for call centers are actually from top schools around the phils.

there are lots of koreans...some japanese...local n imported chinese...also

with tech support you get to learn a specific product..and if you passed their test you get a certificate...which is recognized world wide...e.g adobe, macromedia, microsoft..etc..

im working for sykes by the way..my 2nd call center job hehe
the first one promised us 30k but then we get only 15k
and lost the job when there when the co. wasnt able to get a proj. for us...here at sykes.. salary varies depending on the acct. youre in

there are lots of perks...benefits...
apply kayo for microsoft support...they have xbox email support you can play all you want :)

[Ellheym]

Originally posted by gracem
taga contact world ka ba? :)

yeap. :)

[anne06]

For those asking about People Support, why not give it a try. We actually have some newbies here who are from other call centers. And yes, we do accept undergrads now. As ZephyrintheSky said, we call them projects reps. As long as you come to work everyday and perform as expected during the contract of 3 or 4 months, then they ask you to sign another contact to be on probation. See, the chances of being a regular employee abounds. And if you like talking on the phone, there's nothing to worry about. As long as you dont let those imbecile callers affect you, you'll be fine.

Regarding the pay, I should say that its more than enough. I look at it this way, all I do is answer calls for lets say a total of 5-7 hours if there's a cue. But on US holidays, we sometimes dont even get calls!Moreso on Christmas and New Year, you're jinxed if you get a call! :D Not bad right? Then you go home with nothing to worry about. Even supervisors dont take home work. Sleep like a baby in the comfort of your bed. ;)

There will always be apprehensions in working for a call center. I think its the same case for most jobs right? So, not because you just answer the phone and deal with crap from people you dont even know or worst, don't see, you think its not such a good idea to be in one. Its actually fun. It's like college. Everyone is young and vibrant. So, you don't have to put up with old maid bosses who can beat the hell out of you. We're all like friends here.

I'm not sure if this goes for all call centers. But I'm speaking for People Support's environment. I think there's nothing to lose if you give it a shot. One tip lang, from my observation, there are newbies who seem not to feel the job. I think the reason behind this is because they got hired fast and they think its that easy to get a job again. If you get hired at People Support or in any company for that matter, always perform your best. You will never regret it. :)

[gracem]

anybody can give me an info about GT Solutions...dating cylynx daw to..me nabasa kc ako ** sa thread na to,,na wag daw mag apply sa company na to..coz it's a waste of time dw...

[TiNyCuTiE]

Originally posted by chltzn
Anyone here who knows or works at Vertex Solutions? Ok ba dito? What's the culture there? Is that company stable and how much ang salary, what are the benefits? Is there a training, if yes is there a clause in the contract that binds you to stay there?

:)

hello i'm back!:wave:
sorry ngayon lang me reply i dunno kung matagal na itong nag-post na ito baka hired kna...well..i want to tell u bout this....

anywayz...i'm currently working in vertex and it's a new company in ortigas..ok naman ang workforce, the projects are for a period only and if u do well..maybe you'll be promoted to the next project...pero wala naman silang sinisipa ** not unless *** mismo ang aalis(our hr told me that)
10+ ang starting plus u have bonuses if you commit to a certain number ewan basta yun na yun...

there's also a training about 2-3 weeks ata sila

the benefits? i'll post the next time i logged on...


about gt solutions? ok naman sila ah!
well..i dunno kasi d ako working dun eh!
but i applied there

[movie_junkie]

Originally posted by TiNyCuTiE


hello i'm back!:wave:
sorry ngayon lang me reply i dunno kung matagal na itong nag-post na ito baka hired kna...well..i want to tell u bout this....

anywayz...i'm currently working in vertex and it's a new company in ortigas..ok naman ang workforce, the projects are for a period only and if u do well..maybe you'll be promoted to the next project...pero wala naman silang sinisipa ** not unless *** mismo ang aalis(our hr told me that)
10+ ang starting plus u have bonuses if you commit to a certain number ewan basta yun na yun...

there's also a training about 2-3 weeks ata sila

the benefits? i'll post the next time i logged on...



ey girl, info naman about the company. i'll be having my interview there tomorrow eh. gusto ko lang malaman benefits and all. ilang months ka na dyan? if u say 10+ ang starting, what are the other perks? and upon regularization, how much na ang pay? okay ba environment? is it stable and madami bang clients? inbound ba sha or outbound ksi ayoko na sana ng telemarketing eh.....would really appreciate ur feedback.
about gt solutions? ok naman sila ah!
well..i dunno kasi d ako working dun eh!
but i applied there

[TiNyCuTiE]

Originally posted by movie_junkie


well good luck on the interview....ok naman yan eh
pagdating sa training sasagad ka na sa work
pero we are mostly outbound here..pero kung mapupunta ka sa project namin ok lang...surveys kami eh..
pero pwede ka ring mapunta sa tele depende sa i-aasign sayo
pero i think malapit nang matapos ang project namin...i'm not so sure kung ang work namin ay permanent
i only been hired for about 2 1/2 weeks
for the benefits...well aside form the stipends you made for a day..it's the usual benefits *****..actually i haven't talked to my agency....yung sweldo..my ofcmates told me its about 10500-10900 pero month...the environment is very nice...dumadagdag nga self-esteem ko ** eh!
yun lang!

[AnGeLJoLi]

Anyone here working at Itouchpoint? How is the environment? And is it true na 17 thou ang starting pay? I hope someone could verify this. Thanks

[Johnston]

i had my phone interview at People Support a while ago.

hope successful ito.

[Ernestina]

anong call centre ang walang binding contract?

[PrEttyD0LL]

Hi Guys!

What is the contact number for Link2Support? Please post it here... thanks....

[Apolpay]

hello

Ernestina : wlang binding na call center is
CONTACT WORLD

;)

People Support meron eh ang
alam ko nasa 20 thousand ang binding...

[ambertookme]

hey guys,anyone here heard about APAC Customer Services in Alabang? how's the atmosphere there?thanks

[AnDrOid_007]

hiyah peeps!!! :wave:

well, just wonderin' :| if anyone of u knows any call center that is open for part timers?!? tnx a lot!! gladly appreciated!!! :D



God Bless!!! :tinyangel:

Brea a Leg!!! :p

[temptingrose]

The newest call center, which is the second largest in the world, next to Convergys, is here. It is located in RCBC Plaza. ICT Group.
Offering the highest pay(as I've heard), depending in your experience.

Contact John Clements in LKG Tower for details.

Note: You have to get call center experience. No fresh grads.(For now)

[kikaykrasher]

Hi, does anyone here know of any call centers that would accept
1) an undergrad, who
2) can only work for the next two months?

[flavvvah]

Hi there. Wow. Parang ang dami ng call centers. Hard to keep track of each and every one.

Question, which call centers hire Spanish-speaking representatives? And how much is the pay if you know how to speak a foreign language? I only know Spanish, Portuguese, English and Filipino.

[DarkMatrix01]

Good day to everyone! i need help.

Do you guys have the contacts of Ambergris and Convergys? pls paki post po... indicating the Address and tel no.

Gusto ko kasi ma try yung interview nila... so that i'll have options...

I already tried Infonxx and currently enjoying their training. I like the crowd and the environment. They also have competitive salary. Convergys already called me for an interview kaso hindi ako nakapunta since im not feeling well that time. I dont even know how to call them back so as to inform them about my condition.

I hope you can help me guys... thnx in advance.

[bushi_princess]

hi guys! i already send my resume in convergys but until now i havent receive any response from them... sayang i really wanted to work there pa naman... through email *** ba **** pwedeng magpasa ng resume dun? do u have any contact number or address in convergys ? :*)

[AnDrOid_007]

hiyah peeps!!! :wave:

well, just wonderin' if anyone of u knows any Brea a Leg!!! call center that is open for part timers?!? tnx a lot!! gladly appreciated!!! =) :bounce:

[TiNyCuTiE]

Originally posted by temptingrose
The newest call center, which is the second largest in the world, next to Convergys, is here. It is located in RCBC Plaza. ICT Group.
Offering the highest pay(as I've heard), depending in your experience.

Contact John Clements in LKG Tower for details.

Note: You have to get call center experience. No fresh grads.(For now)

i have this idea of this call center from my friend who is formerly an employee of infonxx and now currently working at ict :

*an applicant should have call center experience (preferably infonxx, etelecare, sykes & peoplesupport)
*has the highest salary for a call center ranging from 18-20k(probably the reason why my friend resigned at infonxx after she became a regular employee there...although the work at infonxx is a tough job for her)

:*)

[cmax]

Originally posted by TiNyCuTiE
i have this idea of this call center from my friend who is formerly an employee of infonxx and now currently working at ict :

*an applicant should have call center experience (preferably infonxx, etelecare, sykes & peoplesupport)
*has the highest salary for a call center ranging from 18-20k(probably the reason why my friend resigned at infonxx after she became a regular employee there...although the work at infonxx is a tough job for her)

:*)


The thing with ICT is you get to work 6 days a week so if you are to compute your daily earnings, it is still lower than what other call centers offer.

[jellybeans21]

Originally posted by flavvvah
Hi there. Wow. Parang ang dami ng call centers. Hard to keep track of each and every one.
Question, which call centers hire Spanish-speaking representatives? And how much is the pay if you know how to speak a foreign language? I only know Spanish, Portuguese, English and Filipino.

Qinteraction hires Spanish-speaking reps. send your resume to:
hr@qinteraction.com

[Theia]

Originally posted by flavvvah
Question, which call centers hire Spanish-speaking representatives? And how much is the pay if you know how to speak a foreign language? I only know Spanish, Portuguese, English and Filipino.


SYKES pay their Spanish speaking agents P22,000 as basic salary. Well at least that's in my account, that's how they're paid.

[VersionTwo]

i've heard that people support is also looking for spanish speaking csrs. check out http://www.peoplesupport.com . you're so lucky! it's a definite plus to be multilingual! :)

[flavvvah]

Thanks everyone! :*)

I plan to get a job by November kasi after I give birth. So when do I start applying for the spanish-speaking customer rep ba? Early October, pwede na ba?

[Una_dagmar]

Originally posted by TiNyCuTiE
i have this idea of this call center from my friend who is formerly an employee of infonxx and now currently working at ict :

*an applicant should have call center experience (preferably infonxx, etelecare, sykes & peoplesupport)
*has the highest salary for a call center ranging from 18-20k(probably the reason why my friend resigned at infonxx after she became a regular employee there...although the work at infonxx is a tough job for her)

:*)

What floor is this in RCBC? How can I get in touch with the HR there?:confused:

[j3n9]

dark matrix and bushi princess may i know where did you pass your resume for your convergys application? :confused:

thanks in advance.... :D

[greenspan]

tanong ko lang pala kng may sariling phone ba kayo sa People Support... I mean do you have your own contact numbers na pwedeng tawagan kayo ng friends nyo while at work and own internet connection...?

[jellybeans21]

hi!
is there anyone here working at c-cube? how is the environment?
ok ba mag-work dun?
tnx.

[mars11]

alam niyo ba *** e-mail add ng APAC? i want to submit my resume kasi...

[thehitman]

Originally posted by greenspan
tanong ko lang pala kng may sariling phone ba kayo sa People Support... I mean do you have your own contact numbers na pwedeng tawagan kayo ng friends nyo while at work and own internet connection...?

Nope, no personal contact numbers. In our line of work, we can't afford to have friends call us while at work; customers' calls must never be compromised. However, there are public phones in strategic locations which reps can use to call their friends during their breaks. All reps have their own internet connection because some applications are web-based. They are free to check their web mail and surf non-prohibited sites during their breaks and downtimes.

:cool:

[greenspan]

thanks theHitman

[bushi_princess]

hi! me ? *** me s inio guys working in a call centers... mahirap po ba ang mag work s ganyang klaseng trabaho? kc i'm a fresh grad and i'm planning to pursue my career in a call center... i've already applied in many call centers . me kumausap n po s akin through phone interview, meron din sa actual interview eh paano po ba un? kasi sb po sa akin sa phone interview eh they will evaluate my interview daw.. sb they will call again. tpos *** sa isa **** wait for their call daw pag wala pa until friday meaning apply s ibang job... i had my 3 interviews sa una sa ambergris next is sa peoplesupport tpos *** last interview ko is sa convergys... sa peopls at convergys eh phone interview *** so paano po ba un? i dont expect anything kasi bka madissapoint nmn me db... so pagcnabi po ba nilang tatawag ***,chances are tatawag pa ba **** ***? ska ano po me ? din po me i also applied sa sykes asia kaso po naputol ng 2 beses *** line sa cell ko kc tumawag *** una naglowbatt ako then nag return call ako tpos tumawag ulit *** kaso nawalan ata *** ng signal... ewan ko ba kc naputol sa kanya eh pero hinde naman nawala sa akin. so hinde po ba nakakahiyang tumawag sa kanila ulit? :confused: ano po ba gagawin ko..... eh un po....

[thehitman]

For PeopleSupport, if the HR guy tells you to expect a call before <insert day and time here>, then he will call again. Otherwise, :(

:cool:

[geekhead]

any contact number for ICT? email add so we can pass our resume? how much basic kaya? adn qualifications. Thanks!

[tubigan]

Need help: do U guys know any e-mail address of call centers where I can submit my resume?

:(

[temptingrose]

Originally posted by TiNyCuTiE
i have this idea of this call center from my friend who is formerly an employee of infonxx and now currently working at ict :

*an applicant should have call center experience (preferably infonxx, etelecare, sykes & peoplesupport)
*has the highest salary for a call center ranging from 18-20k(probably the reason why my friend resigned at infonxx after she became a regular employee there...although the work at infonxx is a tough job for her)

:*)

i probably know your friend, tinycutie...actually, petiks ang work, i don't know, I'm getting along better here than when I was with one of the big 4(Etel, PS, Sykes, Info) call centers.
Before, we get to work for 6 days but our 6th day is OT pay..MAn,malaki talaga difference. Di pa masyado irate ang mga callers.
But now, we have 5 days of work na lang, we just have required 10.5 hrs of work per day. Hataw pa rin sa OT! you'll get tired doing OT in other call centers to get what we're getting here and bigger pa basic pay. (Actually, depende sa experience nyo pala).
Right now, wala na kaming required OTs. normal life na ulit.
You can contact John Clements sa LKG 12B at 8841169, coz i don't think our HR do these stuff.
We have outbound people on another client going live.
And other clients are in line.
Apply kayo guys.

[vinyllover]

I have a general question for everyone working in a call center. When customers ask you where you are, do you tell them that they're talking to someone in the Philippines?

I'm curious because I've called tech support for Linksys twice (here in the States) and both times talked to a Filipino. Sabi nila they're in California but I've always wondered if they were really in the Philippines and stock answer lang iyon binibigay nila sa akin.

[j3n9]

tempting rose - may i know if ICT handles inbound calls? tipong technidal support? :confused:

vinyllover - as far as i know, may linksys sa California (irvine i think) but the support is actually here in Libis, Quezon City. i guess they are required not to tell the callers where exactly their location is. pero meron ibang call center na they are honest enough to tell kung nasan talaga sila.

[TiNyCuTiE]

Originally posted by temptingrose
i probably know your friend, tinycutie...actually, petiks ang work, i don't know, I'm getting along better here than when I was with one of the big 4(Etel, PS, Sykes, Info) call centers.
Before, we get to work for 6 days but our 6th day is OT pay..MAn,malaki talaga difference. Di pa masyado irate ang mga callers.
But now, we have 5 days of work na lang, we just have required 10.5 hrs of work per day. Hataw pa rin sa OT! you'll get tired doing OT in other call centers to get what we're getting here and bigger pa basic pay. (Actually, depende sa experience nyo pala).
Right now, wala na kaming required OTs. normal life na ulit.
You can contact John Clements sa LKG 12B at 8841169, coz i don't think our HR do these stuff.
We have outbound people on another client going live.
And other clients are in line.
Apply kayo guys.

i dunno with you pero mejo toxic ang work ng friend ko dyan sa ict..nasa qa sya ngayon...maybe u know her. her name's catrina novales....

[kixter]

Originally posted by vinyllover
I have a general question for everyone working in a call center. When customers ask you where you are, do you tell them that they're talking to someone in the Philippines?

I'm curious because I've called tech support for Linksys twice (here in the States) and both times talked to a Filipino. Sabi nila they're in California but I've always wondered if they were really in the Philippines and stock answer lang iyon binibigay nila sa akin.

Am working for a call center and when they ask me where I am, I tell them the Philippines, and they would start asking like hows the weather, is going for a vacation in there gonna be fun and other things. I have never had a member that has said anything negative yet about our country...

I had a member once who was also a Filipino and he said Kabayan and started talking in Tagalog, of course I have to tell him we are not allowed to speak in tagalog so he said ok.

I think we should strt telling customers where we really are so that we will also be promoting Philippines as a place of very intelligent people and not just DH and terrorists as well....

k!xT3r!!!
:hiphop:

[vinyllover]

Thanks for the answers j3n9 and kixter. I wouldn't be surprised if some call centers are reluctant to identify their actual location. They're probably worried that it will affect the customers' perception of service quality. However, I think that these concerns are unfounded because I've been happy with the service quality both times I've called.

In fact, I think that call center reps in Manila are probably more likely to provide good service because you're paid well (relative to other people in the Philippines). Kung dito iyon call center, seguradong mga minimum wage workers lang ma-aaford nila.

Keep up the good work!

[temptingrose]

Originally posted by j3n9
tempting rose - may i know if ICT handles inbound calls? tipong technidal support? :confused:

vinyllover - as far as i know, may linksys sa California (irvine i think) but the support is actually here in Libis, Quezon City. i guess they are required not to tell the callers where exactly their location is. pero meron ibang call center na they are honest enough to tell kung nasan talaga sila.


Yup, we handle inbound calls.May another group coming from outbound for another client.:)
tinycutie,hi, yup, i know her. Talaga? Natotoxic-an na sya sa work?She's not taking calls naman.:0 well. i'm sure she'll keep the job for long, if she wants to get experience, for a better company.:)

[Una_dagmar]

It's nice to know that there are more call centers opening and hiring. The question is "which one is really the best?"

This can be qualified in terms of :
-customer and client satisfaction
-employee compensation and benefits
-working environment and loading

I've been hearing a lot about most companies boasting that they are number 1 (including mine na rin) but I am really in doubt now.

Now about ICT and Convergys...

What's the bottom line? Really, how's the work as well as the pay?

(By the way, do I sound desperate? I am! This is for the very reason that the company I'm working for makes me slave over the phone and yet, I hear that it's better to work for and to be paid by other call centers?!!)
:eek:

[thehitman]

Originally posted by vinyllover
I have a general question for everyone working in a call center. When customers ask you where you are, do you tell them that they're talking to someone in the Philippines?

I'm curious because I've called tech support for Linksys twice (here in the States) and both times talked to a Filipino. Sabi nila they're in California but I've always wondered if they were really in the Philippines and stock answer lang iyon binibigay nila sa akin.

Well, what I used to say back then was that I was servicing him/her from our location in the Philippines. And in the very rare times that I was asked about my nationality, strangely enough, I was asked if I was a Canadian. But of course, I said I was a Filipino. End of that discussion, back to business.

:cool:

[Una_dagmar]

Anything on ICT?

training allowances or compensation?

[ambertookme]

they r currently hiring for an outbound campaign.they prefer agents with more than a yr experience,outbound or inbound. the pay is good.one of the highest in the industry right now. it's above 15k plus allowances.iba iba kasi ang offer depende sa experience.

[j3n9]

tempting rose - may binding contract ba sa ICT? ilang years?
:confused:

[cheeekz21]

how can i send my resume to both CONVERGYS & ICT?
w/c pays better?

[_nu_]

Originally posted by vinyllover
I have a general question for everyone working in a call center. When customers ask you where you are, do you tell them that they're talking to someone in the Philippines?

I'm curious because I've called tech support for Linksys twice (here in the States) and both times talked to a Filipino. Sabi nila they're in California but I've always wondered if they were really in the Philippines and stock answer lang iyon binibigay nila sa akin.

My first answer is 'I'm calling from our pacific contact center.'

If the caller pushes for more information, then I tell them I'm in the Philippines. It's sometimes a good thing as well, as it builds rapport. 'Our company isn't calling all the way from the Philippines to scam you...' :D

When I get Filipino customers, I do speak to them in Tagalog. I did notice though that pinoys are harder to sell to, for some reason.

[TiNyCuTiE]

Originally posted by temptingrose

tinycutie,hi, yup, i know her. Talaga? Natotoxic-an na sya sa work?She's not taking calls naman.:0 well. i'm sure she'll keep the job for long, if she wants to get experience, for a better company.:)

talaga? whoops! mali pala ang nasabi ko about her..baka noon yun dun sa dati nyang work(babatukan ako nun hehehe..)..i just read her mail..mukhang happy sya sa work nya ngayon eh...saka cool daw mga peeps dyan...i think she will stay long in this company...regards na lang sa kanya:wave:...anyway if she asks who i am she knows me, my nick here in pex is my email address :*)

[angelina_jolens]

Originally posted by j3n9
tempting rose - may binding contract ba sa ICT? ilang years?
:confused:


Hey, have you ever heard of anyone who didn't fulfill hiscontract? What happened?

[iratootsie]

Originally posted by wends
which call centers are locally owned?
globalstride sa ibm building sa eastwood :D

[ichi]

ill be hopefully working one of these days in a call center but i still have questions especially regarding my position if ever i do get it...

- what does a project manager do in a call center?
- does he look for clients for the company?
- how much is the pay for this job?

hope you could give me some insight in this

[frisco anconia]

hi!

I would really just want to know, but around how much yung starting sa big Call Centers nowadays (Sykes and Co.)?

Gano kabilis yung increase in salary (e.g. 5% increase per year)?

Answers would be greatly appreciated :)

frisco

[thehitman]

Sa PS 12K, every year ang increase, performance-based.

:cool:

[temptingrose]

Originally posted by angelina_jolens
Hey, have you ever heard of anyone who didn't fulfill hiscontract? What happened?

nope, from how i understod the contract in ICT, wala.:)
Convergys is more on outbound daw, but I guess it all depends on experience. It still has to start operations. But my friend got a sup position there, double my rate!

[Leo_Wyatt]

Can someone tell which Call Center STANDS OUT? Kasi daming naka-line up eh. May Sykes, E-Telecare, People Support, Convergsys, etc. I can't choose which one to work in. Help! Thanks a lot. :(

[Una_dagmar]

Originally posted by Leo_Wyatt
Can someone tell which Call Center STANDS OUT? Kasi daming naka-line up eh. May Sykes, E-Telecare, People Support, Convergsys, etc. I can't choose which one to work in. Help! Thanks a lot. :(

It wouldn't hurt to try to apply as a CSA in all of them. That way, you'd get to know the policies and procedures of each company. If you get to the final interview, your asking about the company would be good for you. Why?

- you'd get plus points for showing interest in the company
- you'd be able to make a decision based on the information you gathered from each company you applied for.
- you'd also be familiarized with their working environment

If not, go ahead and ask around or surf the web for additional information about these companies. If you make it to the final interview and they asked you to sign a contract asap and your not yet that sure, you could ask them to give you some time (with a specific deadline) to think about it and weigh your options. They can't force you to make a major decision ASAP, right?:)

[~*Pleasures*~]

Originally posted by TiNyCuTiE
i have this idea of this call center from my friend who is formerly an employee of infonxx and now currently working at ict :

*an applicant should have call center experience (preferably infonxx, etelecare, sykes & peoplesupport)
*has the highest salary for a call center ranging from 18-20k(probably the reason why my friend resigned at infonxx after she became a regular employee there...although the work at infonxx is a tough job for her)

:*)

maybe I should apply there? I was also from INFONxx. i was just a trainee, though. I left after four weeks. It was good and I had fun and boy, did I learn a lot from them. I just felt like maybe I wasn't in the right environment. I was on my way to the ojt when I realized that its crazy. I mean, it was boom boom calls for me when I went to the floor and it was nerve-wracking coz INfonxx is directory assistance and it is not your regular DA , okay? There are so many things that a caller can ask from you. And so many protocols. It is like handling different clients all at the same time. In one call you could be giving directions, and in the next you could be doing a reverse number search or looking for a cinema or something. But it was really good and INFONxx is a good environment. Sometimes, I feel maybe I should have stuck it out with them. After all, I've been thru a lot so I could get to the 4th week. Anyone from INFOnxx can attest to this...the training is fun but there's really so much to remember and learn. It would sort of be a waste to change mind after all that. And INFONXX is an admirable company. Oh well... better not regret my decision. I do have other aspirations and plans in mind.
One is to put up a business. I am also applying in other call centers.:)

[yadida]

there's one in IBM plaza in eastwood city called iTouchPoint. heard pays very well. :angel:

[Leo_Wyatt]

Originally posted by Una_dagmar
It wouldn't hurt to try to apply as a CSA in all of them. That way, you'd get to know the policies and procedures of each company. If you get to the final interview, your asking about the company would be good for you. Why?

- you'd get plus points for showing interest in the company
- you'd be able to make a decision based on the information you gathered from each company you applied for.
- you'd also be familiarized with their working environment

If not, go ahead and ask around or surf the web for additional information about these companies. If you make it to the final interview and they asked you to sign a contract asap and your not yet that sure, you could ask them to give you some time (with a specific deadline) to think about it and weigh your options. They can't force you to make a major decision ASAP, right?:)

So ang dapat kong gawin siguro is apply all these Call Centers and judge which one is the best based on the infos I gathered from them and your opinions as well. Thanks! ;)

[greenspan]

Originally posted by ~*Pleasures*~
maybe I should apply there? I was also from INFONxx. i was just a trainee, though. I left after four weeks. It was good and I had fun and boy, did I learn a lot from them. I just felt like maybe I wasn't in the right environment. I was on my way to the ojt when I realized that its crazy. I mean, it was boom boom calls for me when I went to the floor and it was nerve-wracking coz INfonxx is directory assistance and it is not your regular DA , okay? There are so many things that a caller can ask from you. And so many protocols. It is like handling different clients all at the same time. In one call you could be giving directions, and in the next you could be doing a reverse number search or looking for a cinema or something. But it was really good and INFONxx is a good environment. Sometimes, I feel maybe I should have stuck it out with them. After all, I've been thru a lot so I could get to the 4th week. Anyone from INFOnxx can attest to this...the training is fun but there's really so much to remember and learn. It would sort of be a waste to change mind after all that. And INFONXX is an admirable company. Oh well... better not regret my decision. I do have other aspirations and plans in mind.
One is to put up a business. I am also applying in other call centers.:)


pleasures, how do you apply sa infonxx? should you wait for their call or you just proceed as a walk in applicant??

[kampupot]

looks like some telemarketers in the philippines who make US outbound sales will be having a hard time from now on =)

http://msnbc.com/news/931528.asp?0sl=-33

[lech0n 420]

Originally posted by jellybeans21
hi!
is there anyone here working at c-cube? how is the environment?
ok ba mag-work dun?
tnx.

ok lang. :)

starting pay is 11K, if you get certified, for most accounts it's 12K.

ongapala...for all call center applicants...beware of racist callers. karamihan naman mabait, but once in a while you get a lechon-deprived racist who wants no business talking with someone who isn't american...

lech0n 420 - we're headquartered in *** *****, ** (city and state in USA - censored to protect the innocent), but this call is routed to manila, philippines.

racist caller (sarcastically) - OH! THE PHILIPPINES! how can i talk to someone from **********?

LECHON = LYDIA'S (TM)

[duanerdude]

hey peeps! i am a tech support rep from link2support. linksys lang ang client namin. just surfed through PEX today. dami palang call centers aside from etel, peoplesupport at sykes. ano pa ba yung iba? may mga naririnig pa akong global stride, e-pacific etc. kinukuha rin ako sa peoplesupport kaya lang layo sa bahay namin eh pero mas malaki sweldo nila kaysa sa link2support. oks naman dito pero minsan kapag bobings sa pc kausap mo tatagal talaga. chaka minsan may mga epal talaga na mga supervisor. pero kung undergrad ka at insomniac ka, kayang kayang pagsabayin ang trabaho at pag-aaral. mababawasan nga lang talaga ang iyong social life. buti na lang may mga magagandang opismates which make life a little bit easier to bare.

anyone from C-cubed here? yung bagong taong call center sa eastwood rin. sino ba clients nun? magkano ba compensation dun?

[bushi_princess]

Originally posted by duanerdude
hey peeps! i am a tech support rep from link2support. linksys lang ang client namin. just surfed through PEX today. dami palang call centers aside from etel, peoplesupport at sykes. ano pa ba yung iba? may mga naririnig pa akong global stride, e-pacific etc. kinukuha rin ako sa peoplesupport kaya lang layo sa bahay namin eh pero mas malaki sweldo nila kaysa sa link2support. oks naman dito pero minsan kapag bobings sa pc kausap mo tatagal talaga. chaka minsan may mga epal talaga na mga supervisor. pero kung undergrad ka at insomniac ka, kayang kayang pagsabayin ang trabaho at pag-aaral. mababawasan nga lang talaga ang iyong social life. buti na lang may mga magagandang opismates which make life a little bit easier to bare.

anyone from C-cubed here? yung bagong taong call center sa eastwood rin. sino ba clients nun? magkano ba compensation dun?

hi! can u give me some advices about technical support? kc i really dont have any idea... is it hard? *** b *** kinucomplaint ng mga clients? sayang kc hinde ako umattend dyan s link2 support,layo kc eh. pero *** b *** mga ginagawa?thankx ha.

[pikekoks]

i know there's an alabang thread na about my question but no one has answered yet so i just wanna ask you guys if you have any idea what call center i can apply to in alabang? thanks!

[Una_dagmar]

If you want to become part of the world's best call center Convergys , email me at una_dagmar@yahoo.com .

Currently, they aren't live yet but they're looking into hiring as many agents as possible to fill up their centers once operations start this year. There will be two call centers - one in Makati (The Enterprise) and in Ortigas (Robinsons-Equitable).

Details to follow through email...:D

[phabzilla]

http://www.trendmicro.com/en/about/careers/culture/overview.htm

*okay* *okay*

[stepehenyan@12]

there was this callcenter that i saw at raffles building called COASTAL!!! more on sales i guess?! that's what it says on their posters. we are at the same building as ambergris. also GLOBALSKY another call center at raffles along emerald ave. ortigas you may be surprise that their are a number of callcenters located at raffles that are never heard of you might wanna check it out.

[DarthScully]

LOL! i remember this thread, this was back during the days where you'd say "call center" to a man on the street and they would go "ano"? :lol:

i've been looking over the pages of this thread, which companines are still around, which have been bought up, which were those that held great promise and made it and those that were just a lot of hot air....

and the rants and complaints about certain companies from 6 years ago are still the same till today, different voice, same complaint :lol: :rolleyes:


man how time flies....

[zzezzychenchen]

can you give me some call centers located at RCBC Plaza in Makati? I need it badly..please....thanx

[monaylisa]

buhay pa pala tong thread na to?

[pinoycallcenter]

hi, we would like to invite everyone to join us at http://www.pinoycallcenter.com

......see you there

[pinoycallcenter]

hi po sa lahat!

iniimbitahan ko po kayong lahat na sumali samin sa http://www.pinoycallcenter.com.....

kita kitz po tayo dun

maraming salamat po