Etelecare

[marco_1]

Have you heard about E-Telecare, which is located in Citibank Square, Eastwood, Libis, QC? Any ideas abt it?
Thanx!

[Apostle]

how is work there? i heard easy money pero mataas daw ang mortality rate. and its la salle/ateneo country pa raw. ok ba there?

[katieh]

Hello to those etelecare employees. I was just wondering how you guys go to work in a shifting schedule if you do not have a car? I heard there are shiftings like 4 or 3 in the morning. :p

[freestylah]

Hi katieh! I was wondering how much ang entry level sa e-telecare?

[freestylah]

I mean yung salary. :inluv:

[enchantress]

etelecare offered me a job but I didn't get it precisely because of the shifting schedule. Ok naman ang pay nila considering that customer care representatives (lowest rung yun, pero backbone ng company) gets around P15,000 basic pay plus overtime (pag shifting ka, may night differential ka which is pretty substantial din) plus double rate if you have to work during holidays. Take home pay can go as high as P20,000++ per month. Pretty good considering na even fresh grads get in. just don't expect to have much of a social life especially during the months na graveyard shift ka.

I have some friends who worked at etelecare. masaya naman ang tao dun kaya lang really high ang turnover rate because of 1) the shifting sched and 2) the work. Siyempre the company's clients are all American companies and you don't call customer service naman if you want to praise them right? You call to complain about inneficiency, wrong billing accounts etc. So imagine na lang the kind of calls they regularly receive.

Medyo strict rin sila with screening. they prefer graduates from good universities and you should speak fluent english. when you work there, guaranteed that you'll get an american accent! :lol: they also have a typing exam (which I miraculously passed! :D ). Ang pinakamahirap is the listening-typing exam. I don't think anybody passes that. You are made to listen to a tape while typing the information as fast as you can. Kakaloka talaga!

Shifting is every 8 hrs. Yes, there is a shift that starts at 4 am. If you don't have a car, you can commute. Mahirap nga lang, lalo na for women.

[DarthScully]

i used to work for etelecare.

couple of things i need to correct with regards to the previous post:

-basic salary is P12,000 (not 15)
-allowance is P1,100
-plus theres night diff and cab fee if you're on graveyard

the last one is really where etelecare pays high in comparisson to the others in the industry, so yeah they do pay big.

but because they're one of the highest (if not the highest) paying call center, they reserve the right to pretty much do with you whatever they please, so if its inconvenient or even dangerous for you to get to/ come from work, or you became sick or have special needs (studying, whatever) eh, sorry ka na lang kasi they are paying the premium nga (the high pay) so dapat "yes maam" or "yes sir" ka kaagad.

and they shift you around sooooo much, i mean work schedule and client. you get moved around so many times you feel like furniture.

i'm not discouraging you ppl from applying there, but yeah they do have high standards and its a very demanding company.

and there are other things.... but i'll leave it to that. :wink:

[enchantress]

ooooops, sorry. Around 15k ang tanda ko.

do they give prospective employees a different salary quote for the same job? coz i remember na magkaiba yung sinabi sa akin and to my friends. it's for the same job ha. not naman malaki yung difference pero meron.

and yes, a friend of mine who recently quit was really complaining about the sched. sometimes every two weeks bago na naman yung sched mo. there was even a point na in a single week she had two different time slots, depende sa day! like kunyari pag monday and thursday simula niya is 4am, tapos pag wednesday, friday, and saturday 8pm. can you imagine what this did to her body clock etc, etc?! and this crazy sched lasted for a month yata. maybe more? naayos rin naman eventually pero kawawa sila when this was their sched.

[DarthScully]

presently, its the basic 12T. there was one batch that the salary start was 15T, but that was way back last year when the company was still starting, that must've been when you applied too. but nowadays its what i've said.:)

[freestylah]

DARTHSCULLY -----> How long did you work there for? Bakit ka umalis?

[DarthScully]

i was already a regular when i left. there are a lot of reasons why i left that company, for which its not fair for me to disclose in a messsage board when there is no one to air out their side, but if you've been hearing some stuff from your friends or colleagues about that company, then chances are its true.

[katieh]

Hello darthskully, I am pretty curious why you left. If you do not want to disclose it to everyone, can you private msg me nalang? Im starting work at etelecare this wednesday kaya im just curious about a lot of things. By the way, you mentioned about a cab fee. Is this the service provided by the company? I heard from one of my friends that there is a service provided by etelcare if you are on grave yard shift. I just want to know if this is true. It would be a great relief to know this.

Eh di american accent ka na pala? :D
Thanks for contributing!!!

[Nocturnal]

Nasa E Telecare ba si Ana D.J.? Sino pa ba ok jan?


Basta alam ko malakas ang basketball team nila.....led by the "mythical" Gorio.

[Bea_]

e-telecare ba located sa libis?

[katieh]

yup..etelecare is located at libis.:p

[DarthScully]

hey katieh, i've replied to your query. check your pm

[freestylah]

Hi katieh... ;-)
Start ka na tomorrow...i wish that you have a good time on ur first job...go break a leg!

tsk, tsk, tsk....Angswerte talaga ni Brian.

[Bea_]

katieh: tnx! me opening kase akong nakita, kaso ang layo sa min ng Libis.

[freestylah]

hi katie! nakita na kta sa etelecare! ang-cute mo pala...

;-)

[subtlepro]

i heard na you guys had a party sa richmonde hotel okay ba yung foam party?

[candyrain]

is it true that etelecare lost about P80 M?

and is there any truth to the rumor that one of TWO of their clients, AmEx, is leaving?

[DarthScully]

candyrain
~ really? where did you here that? i did notice some things when i was still there but i thought its the usual pag-titipid lang.

it is true that etel's potential client was lost to a rival call center (hint: its located at libis too) but the entire Amex program?

[BatangNC]

does etelecare have a contract wherein you may not leave the company for a certain amount of time?

[DarthScully]

when started there, there wasn't any bonds of any sort.

but now i heard there are.

[katieh]

Yup, the binding contract started recently. Binding is 1 year and if you leave the company, you must pay P45,000.

About the P80 million rumor and the Amex, I dont think it is true. No one is talking about it anyway.

[DarthScully]

well, they wouldn't have to do that if they weren't treating their employees so shabily...

[VaMpeEh]

Hi DarthScully :)

I PM-ed you, please check your Inbox! Thanks.

[berdy]

i'm not an employee there...YET. pero crush ko yung receptionist nila ( i think her name starts with a J :blush: )

[the_ace]

Hi Etelecare Employees,

How do you cope up with the parking conditions in libis? I can't believe parking there would cost you around 100 or more pesos. That also includes night parking. You should boycott that place. That place is anti poor. geshh! :mad:

[DarthScully]

its a pain ain't it? :D if you bring your car, you lose that much money, if you commute you might lose something else ;)

but you don't have to limit yourself with the parking space next to the restaurants. i don't know if it still exists, but there is a vacant lot several bldgs away across the street, that's where most of the Etel employees park. i believe its P50 for the entire night. but i heard that there are a lot of nails and other sharp stuff that can damage your tires so watch out.

then there's the "unofficial" parking space, its located across the citibank bldg, in the same lot as whistle stop and that laundrymat and eastwood corporate bldg something.... its unofficial cuz in truth no one is supposed to park there at any time of the day or night, but with P50 "allowance" to the guards they do allow you to park your car, but i think you've got to dissappear by sunrise or else.

i do remember a memo being sent out months ago that etel mgmt will fix this parking issue, but i haven't heard of any progress re this matter so i guess you would even have a better i dea than i would since you're working there (aren't you?)

of course you can always just commute... or take thecab... but that isn't very safe either, there has been several cases of employees losing money or other personal item that way especally in th wierd shifts.

hope this was able to help. :)

[the_ace]

Hi DarthScully ,

Nope! I am not employed in Etelecare. I am working in ortigas in an i.t firm..I only drop/fetch my sister to work. She sometimes uses the car though and complains about the parking..

Also, it seems a lot of buildings are rising in tha area with only one entrance(the one in citibank) I can imagine the traffic during rush hours...Is there a traffic management plan for that location when the time comes..

[Erin075]

DarthScully: Can you also pm me the reason you left? My sister kasi is going to work there. At least before she signs the contract I could tell her. Thanks.

[Saikee]

Originally posted by the_ace
Hi Etelecare Employees,

How do you cope up with the parking conditions in libis? I can't believe parking there would cost you around 100 or more pesos. That also includes night parking. You should boycott that place. That place is anti poor. geshh! :mad:

hey it can be worse in makati, depending on where you are.

im glad that in the ortigas-emerald aveenue area, they have that parking in that parking lot that charges P40 whole day. that's probably the cheapest pay parking place in a business area that i know of :)

[MO]

since u people work there
maybe you could help us out how we could apply there
the recruitment seems to want people to submit their resumes through email but they just don call back

any helpers?

[Erin075]

My sister went to the office personally to submit her resume. She got a call the day after. But I also sent my resume via email last night and I got a call this afternoon.

[hat_tr1ck]

Having spent a couple of years in the customer care department for a leading credit card company, I can tell you one good reason why the turnover of people in etelecare is quite high.

We Filipinos are a resilient bunch of people. We can take things in stride and laugh at any unfortunate incident - that is, if we're dealing with our fellow Filipinos. For two years I spent most of my days (and nights) taking in all the cr@p I could handle - all the put@ngin@'s and punyet@'s - and I hardly got bothered by it. That's because we're so used to dealing with our fellow Filipinos and hearing our local cuss words we can just tune it out.

Bu when a foreigner, particularly an American, gets on our case and starts cussing us with their fu(k you's and @$$hole's, we just blank out and stammer. And that's because we're not used to being talked to like that.

Then imagine yourself taking that kind of verbal abuse eight hours a day for like five to six days a week and you get a picture why their employee turnover is so big. P15K isn't worth that kind of abuse - or at least to me it isn't.

[kNIGHT]

When I was still in the frontline, I was always firm enough to tell the irate aliens to calm down and tell me the problem. If they continue to badger me with the F and A words, then I politely tell them to call back when they are calm. I even give them our phone number and hang up the call and take the next customer. My boss knows this and he was the one who suggested not to take excessive abuse lightly because some aliens think they can just push customer service agents around.

[DarthScully]

Originally posted by hat_tr1ck
Having spent a couple of years in the customer care department for a leading credit card company, I can tell you one good reason why the turnover of people in etelecare is quite high.

We Filipinos are a resilient bunch of people. We can take things in stride and laugh at any unfortunate incident - that is, if we're dealing with our fellow Filipinos. For two years I spent most of my days (and nights) taking in all the cr@p I could handle - all the put@ngin@'s and punyet@'s - and I hardly got bothered by it. That's because we're so used to dealing with our fellow Filipinos and hearing our local cuss words we can just tune it out.

Bu when a foreigner, particularly an American, gets on our case and starts cussing us with their fu(k you's and @$$hole's, we just blank out and stammer. And that's because we're not used to being talked to like that.

Then imagine yourself taking that kind of verbal abuse eight hours a day for like five to six days a week and you get a picture why their employee turnover is so big. P15K isn't worth that kind of abuse - or at least to me it isn't.

well, although your point is valid and may be applicable to some Filipinos, no, that's is not the reason why Etel's attrition rate is skyrocketting. truth to be told, everybody who works there gets used to being cussed at, like your experience with fellow Pinoys, we too just zone it out with when the Americans start with their colorful language. its a lot of other reasons, but that's just not one of them.

kNIGHT, your boss is correct. and there are ways of instiling "discipline" on the callers without being disrespectful. and of course there are already standard procedures on how to deal with abusive callers.

[hat_tr1ck]

Originally posted by DarthScully


well, although your point is valid and may be applicable to some Filipinos, no, that's is not the reason why Etel's attrition rate is skyrocketting. truth to be told, everybody who works there gets used to being cussed at, like your experience with fellow Pinoys, we too just zone it out with when the Americans start with their colorful language. its a lot of other reasons, but that's just not one of them.

Like I said, my friend, that's ONE good reason why etelecare's turnover rate is high. A friend of mine used to work for etelecare and in his batch, that was one of the reasons they cited when they quit, with the other reason being the irregular shifting skeds.

I didn't offer an all-encompassing answer. I just cited one reason as a testimonial from a reliable source coupled with my personal experience.

[SicKGurL]

hi guys, im actually an employee of etel and contrary to what most of the guys here say, i am actually enjoying my stay. ive been with the company since feb.

[hat_tr1ck]

Good for you, SicKGurL. A friend of mine is still working with etelecare and she's been there for two years na. Some people really DO like their job in the company. :)

Keep it up. *okay*

[staples]

i'm an applicant in etelecare, though i'm still connected with another company. Mabilis ang processing, but it's really unnerving after the qualifying exams and interview. bakit ang tagal ng results ng application? somebody help me...

[LinuxMandrake]

e-telecare employees have cars. they just park their cars in our parking lot, which is located at the back of the C3 building.:D

[DarthScully]

Originally posted by staples
i'm an applicant in etelecare, though i'm still connected with another company. Mabilis ang processing, but it's really unnerving after the qualifying exams and interview. bakit ang tagal ng results ng application? somebody help me...

uhm, have you tried giving them a call? in your honest assesment, do you think everything went well? cuz if you do, then maybe it would be best to call them up, maybe your name kinda fell thru the cracks so to speak. it happens really.

[DarthScully]

Originally posted by SicKGurL
hi guys, im actually an employee of etel and contrary to what most of the guys here say, i am actually enjoying my stay. ive been with the company since feb.

hey SickGurl! i might know you. PM me ok? :)

[DarthScully]

Originally posted by hat_tr1ck

Like I said, my friend, that's ONE good reason why etelecare's turnover rate is high. A friend of mine used to work for etelecare and in his batch, that was one of the reasons they cited when they quit, with the other reason being the irregular shifting skeds.

I didn't offer an all-encompassing answer. I just cited one reason as a testimonial from a reliable source coupled with my personal experience.

yes, i acknowledged what you said, i said some. i also know that its a text book reason in resignation letters, despite the fact that something else affects them. but no matter. some people's real reasons really are that (esp for that other client). i guess we both know what are the goings on (that which shouldn't be discussed in a message board so openly IMHO). so we'll leave it to that ok?

peace!

[roadrage23]

Guys, I'm just curious but what is the turnover rate like in eTelecare? Is it anywhere between 10 to 20%? I believe the present industry rate is likely within this range as well. Any feedback or reaction is most welcome.

[makenzi]

DarthScully, are you a former employee of etelecare?:D

[warped]

Originally posted by DarthScully
i was already a regular when i left. there are a lot of reasons why i left that company, for which its not fair for me to disclose in a messsage board when there is no one to air out their side, but if you've been hearing some stuff from your friends or colleagues about that company, then chances are its true.

hi! i work in a contact center as well... there are good days and bady days...

was just wondring...what is life after being in a contact center?! where you working now? =-)

[hat_tr1ck]

What's life like after working in a call center? Pretty much the same actually, save that I became a very cynical person afterwards. :lol:

[warped]

Originally posted by hat_tr1ck
What's life like after working in a call center? Pretty much the same actually, save that I became a very cynical person afterwards. :lol:


bat naman?! oh well.. come to think! with all the irate customers and the lousy clients... medyo nga!.. so what's your work after being in a contact center!

[hat_tr1ck]

Yes, I became a cynic because of those reasons, and more. Two years of taking the same cr@p day in and day out coupled with a bad, bad supervisor who wouldn't get off my back just got to me. Giving out 110% everyday is no joke after all.

Where did I go afterwards? I went into a field that won't require me to deal with clients all the time and became an analyst. And right now, I'm doing something for a client's customer care team that would take the load off of their people by anticipating the problems they are bound to encounter in this new product they're launching soon. :)

[warped]

Good for you Hat Tr1ck! Thought I must admit.. i really can't picture myself being in PeopleSup for 2 years!

Lately pa, sobrang erractic tong mga demand ng client namin! at times, sobrang the support in peoplesupport vanishes!

Oh well.. whoever said that having a job is easy! =-)
So, how is your new job?! I've always thought of what would be a possilble career after eRep'ng..

[duh!78]

hi! etelecare called me about 5 times na to ask if i want to apply. kaya lang its in libis, right? layo lang... but i heard from a friend that they will be holding office in makati soon. is this true?

[gemyl]

ei guys!

totoo ba na me mag expand ang e-telecare? me opening pa ba for any technical jobs?

[duh!78]

hi! etelecare called me about 5 times na to ask if i want to apply. kaya lang its
in libis, right? layo lang... but i heard from a friend that they will be holding
office in makati soon. is this true?

[DarthScully]

that's the rumor since last year. heard that they are bidding for a space in a certain building (is that RCBC?) i dunno if any of this has materialized.

[DarthScully]

Originally posted by hat_tr1ck
What's life like after working in a call center? Pretty much the same actually, save that I became a very cynical person afterwards. :lol:

LOL! well, maybe cynical would be too much. wiser in the ways of the world is more apt. i admit that i learned plenty from that job, learned what's the extent of service that can be accomodated for a customer (a lot trust me!), also learned the idiosyncrasies of a company and your :mumble:goodfornothing:mumble: boss. three are plenty of things you'll come to realize when you work there. what are your limits, what are your ambitions, what's your self-worth, stuff like that.

[soulthird]

any comments about this company? Just wanna get some feedback....

[d_bum]

my friend is working der in eastwood city, libis...d company pays well daw and i think dey are open for hiring now...my friend toLd me na gud pay daw pero mahirap ang shifting...it depends on ur position i think... :)

[helloworld]

Check out the link for info abt e-telecare:

http://www.pinoyexchange.com/forums/search.php3?action=showresults&searchid=236565&sortby=lastpost&sortorder=descending

[aji]

If you have a pleasant voice (nakakakilig naboses) apply ka dito. E-telecare is a call center (yung mga 1-800 numbers sa credit cards and stuff). Mas cheaper dito sa Pinas kaya most Companies like Visa get their services.

Some friends say they have flexi-time skeds. If you want a night shift OK lang basta ma meet mo lang yung required hours.

They're hiring right now for summer jobs as well. Try it. The pay is good.

[d_bum]

aji u working in eteLecare?:)

[aji]

Originally posted by d_bum
aji u working in eteLecare?:)


hehehe no I'm not working there. Although we often see them at UP in our college recruiting us to work for them. Some people I know work for them.:D

Kung call center operator ka dapat nakaka-in love boses mo at may certain twang dapat. Di ata ako papasa dun eh. :p

[d_bum]

Originally posted by aji



hehehe no I'm not working there. Although we often see them at UP in our college recruiting us to work for them. Some people I know work for them.:D

Kung call center operator ka dapat nakaka-in love boses mo at may certain twang dapat. Di ata ako papasa dun eh. :p


actuaLLy, d company caLLed me up d oder day...e kainis naman eh, bagong gising ako!!!:whatthe: ang panget ng boses ko!so m not expecting na dat deyd col agen...mukhang natakot sa boses ko...:glee:

[makenzi]

Originally posted by d_bum



actuaLLy, d company caLLed me up d oder day...e kainis naman eh, bagong gising ako!!!:whatthe: ang panget ng boses ko!so m not expecting na dat deyd col agen...mukhang natakot sa boses ko...:glee:

goodluck! ;)

[blue18f]

i'm interested. were can i submit my resume? :)

[$hooter]

you could submit your resume personally at the office --- 20/f citibank square, eastwood city.

or, try visiting their website --- www.etelecare.com

[aji]

Originally posted by d_bum



actuaLLy, d company caLLed me up d oder day...e kainis naman eh, bagong gising ako!!!:whatthe: ang panget ng boses ko!so m not expecting na dat deyd col agen...mukhang natakot sa boses ko...:glee:

awww sadness....:( don't worry may mga testing din naman silang ginagawa. There are other departments naman eh. Who knows di ba? Good Luck!

[$hooter]

meron bang taga-eTel dito? ;)

[$hooter]

eTel's next call center will open in april at the PB Com building in makati. a third center will open in cebu i think. :)

[longshot_21]

E-tel peeps, may kilala ba kayong Alfie?

[LeeLeesGirL]

alfie who?

[longshot_21]

Alfie Uy?

[Witty]

may binding contract ba sa etelecare kapag entry-level? do they accept technical jobs for fresh grad students?

[CA24]

hi :bounce2: e tel peeps mewon ba dito taga san pablo laguna?

[mudra]

Hello there everyone most especially to the etelecare employees! I would like to ask whether your company is strict regarding on the interview particularly in phone interview, because I just got called by an erep and she conduct an interview, her name is Anna. I don't know if I impressed her or something, because I am nervous due to my first time phone interview. She asked me the common questions and also she asked me if I have any job experience, I told her that not at this time because I am currently incoming senior but I told her I am taking it by the second sem. I just like to ask if they are strict on this matter and if they can easily hire someone like me. Also, give your opinion whether there is a chance for me to pass. Thanks! :)

[AnGeLJoLi]

Originally posted by mudra
Hello there everyone most especially to the etelecare employees! I would like to ask whether your company is strict regarding on the interview particularly in phone interview, because I just got called by an erep and she conduct an interview, her name is Anna. I don't know if I impressed her or something, because I am nervous due to my first time phone interview. She asked me the common questions and also she asked me if I have any job experience, I told her that not at this time because I am currently incoming senior but I told her I am taking it by the second sem. I just like to ask if they are strict on this matter and if they can easily hire someone like me. Also, give your opinion whether there is a chance for me to pass. Thanks! :)

Hi! Did she schedule you for an exam? After the phone interview, the interviewer will immediately schedule you for an exam. (I'm not from etelecare but I passed all the tests and interviews and chose not to work there). Correct me if I'm wrong, but I don't think they're accepting undergrads. :)

[mudra]

thanks for the reply! it's ok though. yea she knew that I am under grad. though i am not expecting a thing. gladly that they conduct me an interview! coz twas my first time to have an interview! hehehe! it was such an experience. thanks again! :)

[cs_NOGNOG]

totoo ba na e-telecare will open an office in Filinvest Corporate City in Alabang?

[marcel]

hi!

i'm not working for e-tel but in another call center. I just want to ask how do you guys handle the graveyard shift? I really am worried on how long i will last with such a schedule. That would be all. thanks!

[anne_baby]

yup its true that we have a binding contract here at etel :cool:

long term pa *** pag expand nila sa alabang :p

[RougeWarrior]

Originally posted by marcel
hi!

i'm not working for e-tel but in another call center. I just want to ask how do you guys handle the graveyard shift? I really am worried on how long i will last with such a schedule. That would be all. thanks!

Hi! I am not working in etelecare but we have night shift here. We have a policy that every 3 months, we will change shift. My longest stay in the night shift is 4 months (naimplement ang policy, naka-1 month na ako). My shift was 12am to 9am. Hindi mahirap matulog kasi sinasabay ko sa syesta after lunch. Ang problema ko: pag nakatulog ako ng 8 hours or so, 2 araw na ako niyan di makakatulog. Tsaka mahirap gumising, pero once nasa office na ako, wala ng problema. I have officemates who are in night shift for 1.5 years now. Okay lang sa kanila, trabaho kasi eh.

It actually depends on how enthusiastic you are in your job. Otherwise you will be dragging yourself to work everynight. Pag-enjoy ka sa job mo, tatagal ka sa night shift. Negligible ang night differential.

[marcel]

Originally posted by RougeWarrior


Hi! I am not working in etelecare but we have night shift here. We have a policy that every 3 months, we will change shift. My longest stay in the night shift is 4 months (naimplement ang policy, naka-1 month na ako). My shift was 12am to 9am. Hindi mahirap matulog kasi sinasabay ko sa syesta after lunch. Ang problema ko: pag nakatulog ako ng 8 hours or so, 2 araw na ako niyan di makakatulog. Tsaka mahirap gumising, pero once nasa office na ako, wala ng problema. I have officemates who are in night shift for 1.5 years now. Okay lang sa kanila, trabaho kasi eh.

It actually depends on how enthusiastic you are in your job. Otherwise you will be dragging yourself to work everynight. Pag-enjoy ka sa job mo, tatagal ka sa night shift. Negligible ang night differential.

hi rougewarrior! :)

thanks for replying to my post. I'm actually quite enthusiastic with the kind of job we have. I'm just on the training stage right now so i thought of asking how experienced CSRs handle night shifts. Medyo matakaw kasi ako sa tulog so if you say naman that one of the things to keep me awake is enthusiasm then i guess i won't have much trouble in adjusting. thanks again!

[Yummygirl]

it's true that it depends on how enthusiastic you are about your work. if super love mo yung ginagawa mo, kaya mong tiisin yung graveyard shift. as for me, i got sick because of the graveyard shift plus hindi ko naman talaga feel yung work so i left the company na lang. goodluck!

[Sweetkay]

Post here Pexers who work at Etelecare. :D

I do. 4 months and counting ... I kinda like it except for those days when there are really sucky leads. :glee:

[ichi]

hi!

i applied like a month ago and im expecting a call by this friday for an interview. I took the test and passed and can't wait to work if ever i do get accepted....heheheh

[beefeater]

I also work here at Etelecare (CC2) and I'll be on my third month come the 17th...

Sweetkay from what program are you in?

[sarin]

i applied there and was turned off by the interview. don't know why, but my interviewer and i didn't really see eye to eye right from the beginning. i'm still in libis though, dito nga lang sa IBM plaza.

[SILENTMAX]

sweetkay:

im thinking of working there for night shift

kasi nakikita ko na inn effective naman ako kung palagi akong natutulog sa gabi so i might as well work.

how long is the hirning process complex ba? i mean picky ba sila?

[Sweetkay]

Originally posted by ichi
hi!

i applied like a month ago and im expecting a call by this friday for an interview. I took the test and passed and can't wait to work if ever i do get accepted....heheheh


Good luck then. :)

[Sweetkay]

Originally posted by beefeater
I also work here at Etelecare (CC2) and I'll be on my third month come the 17th...

Sweetkay from what program are you in?


:glee: CC2 rin ako e. Samurai. :D Ikaw?

[Sweetkay]

Originally posted by sarin
i applied there and was turned off by the interview. don't know why, but my interviewer and i didn't really see eye to eye right from the beginning. i'm still in libis though, dito nga lang sa IBM plaza.

Maybe you weren't just meant to work at Etel. Enjoy IBM na lang. :D

[Sweetkay]

Originally posted by SILENTMAX
sweetkay:

im thinking of working there for night shift

kasi nakikita ko na inn effective naman ako kung palagi akong natutulog sa gabi so i might as well work.

how long is the hirning process complex ba? i mean picky ba sila?

You really do need to have a good command of English. After all, the clients are all Americans. They are not so picky and they do hire people who do not graduate from the 4 top Universities. :D

[Sweetkay]

Originally posted by jtan
you get a higher chance of being chosen when you graduate from top universities, and good command of english

This is Jerome? You work in a call center ba?

[jtan]

you get a higher chance of being chosen when you graduate from top universities, and good command of english

[beefeater]

Originally posted by Sweetkay
:glee: CC2 rin ako e. Samurai. :D Ikaw?

Dati akong taga-Wave 2 ng Sonic and now I'm part of one of the best, if not the best, outbound programs of Etel -- NITRO!

Me mga friends rin ako dyan sa Samurai though; muntik na ako mapunta dyan kung hindi lang ako nagluko sa 1st week of training ko.

[jtan]

Originally posted by Sweetkay
This is Jerome? You work in a call center ba?

yes it's me, i don't work in call center, i got some sort of hearing problems so i don't want works that spend a lot of time in phones.

[sarin]

Originally posted by Sweetkay
Maybe you weren't just meant to work at Etel. Enjoy IBM na lang. :D

siguro nga...ehehehe...i don't work for IBM though, just in the same building.

[Sweetkay]

Originally posted by beefeater
Dati akong taga-Wave 2 ng Sonic and now I'm part of one of the best, if not the best, outbound programs of Etel -- NITRO!

Me mga friends rin ako dyan sa Samurai though; muntik na ako mapunta dyan kung hindi lang ako nagluko sa 1st week of training ko.

Really? Training Team? I'm new pa lang e. :glee:

[Sweetkay]

Originally posted by jtan
yes it's me, i don't work in call center, i got some sort of hearing problems so i don't want works that spend a lot of time in phones.

Ganun ba? Maybe you shoudl go to an ear doctor then. Have it checked.

[Sweetkay]

Originally posted by sarin
siguro nga...ehehehe...i don't work for IBM though, just in the same building.

Oh I see. I don't know anyone there. I'm not that sociable kasi. :glee:

:bonkself:

[flick10]

uhm, i once applied at etel. passed the test and the interview, didnt go back though since i took this other job.

but im thinkin of changing jobs for now, do i need to apply again? hope i havent been crossed out or anything :rolleyes:

[ichi]

flick10...wag na! hehehe


im having my interview next friday and hope everything goes well... woohoo...now i expecting to have a "real" job...hehehe that is if i pass the interview

... oh well...

[beefeater]

Originally posted by Sweetkay
Really? Training Team? I'm new pa lang e. :glee:

Ako rin, I'm new (started out last March). I was originally with the New Mexico training team kaso nagluko ako sa 1st week ko so I was transferred to the North Carolina training team and that I got first assigned last April sa Sonic as part of its second wave. I lasted there for a month until I got transferred to Nitro, to where I am right now. I'm doing good naman dito kahit papaano.

Ngayon nga 12-hr shift kami! Bukas naman kayo ang me 12-hour shift...:glee:

[Sweetkay]

New Mexico huh? Sina Libao pala kasama mo. :glee:

Yeah, 12-hour kami tomorrow pero we're super :bounce2: kasi one 11-hour shift na lang kami, unlike the past few weeks where we had 2 consecutive 11-hour shifts. :sleep: I will get a lot of this later. :D

[Sweetkay]

Originally posted by flick10
uhm, i once applied at etel. passed the test and the interview, didnt go back though since i took this other job.

but im thinkin of changing jobs for now, do i need to apply again? hope i havent been crossed out or anything :rolleyes:

I think you need to apply again. I could refer you para faster. Just email me your full name, contact number, and course in college.

sweetkay1030@lycos.com

[Sweetkay]

Originally posted by ichi
flick10...wag na! hehehe


im having my interview next friday and hope everything goes well... woohoo...now i expecting to have a "real" job...hehehe that is if i pass the interview

... oh well...

I do hope you will pass. It's fun naman though of course, there are days where in you can really feel the pressure and burn out. Still, it's fun, challenging, and good money. :D

[beefeater]

Originally posted by Sweetkay
New Mexico huh? Sina Libao pala kasama mo. :glee:

Yup. Nakasama ko nga run si Chris. Isama mo pa sina Adse, Dyan, Audrie, Bambi, and Jan (who's now with Ninja though)

Originally posted by Sweetkay
Yeah, 12-hour kami tomorrow pero we're super :bounce2: kasi one 11-hour shift na lang kami, unlike the past few weeks where we had 2 consecutive 11-hour shifts. :sleep: I will get a lot of this later. :D

Honga raw sabi ni Audrie minsan nag-2 12-hr shifts kayo...kung ako lang yon malalaspag ako! Eh ako nga since 3rd wk ko pa lang sa floor dito sa Nitro (sa Sonic naman kasi 8 pm-5 am lang kami M-F) feel ko pag 4 am pa lang aantukin na ako esp. going towards the last 4 hours.

Hay ambagal & slacky ko the past few days...

************

To all aspiring to work in Etelecare:

Try it, there's nothing to lose naman eh. The thing is, once you're in, you'll feel that you're actually working with the best in the industry.

[sarin]

Originally posted by Sweetkay
Oh I see. I don't know anyone there. I'm not that sociable kasi. :glee:

:bonkself:

wala din akong kilalang taga-citibank :lol:

[Sweetkay]

Originally posted by beefeater
[B]Yup. Nakasama ko nga run si Chris. Isama mo pa sina Adse, Dyan, Audrie, Bambi, and Jan (who's now with Ninja though)



Yeah, I know them though I've never really talked to Bambi and Jan.


Originally posted by beefeater
Honga raw sabi ni Audrie minsan nag-2 12-hr shifts kayo...kung ako lang yon malalaspag ako! Eh ako nga since 3rd wk ko pa lang sa floor dito sa Nitro (sa Sonic naman kasi 8 pm-5 am lang kami M-F) feel ko pag 4 am pa lang aantukin na ako esp. going towards the last 4 hours.

Hay ambagal & slacky ko the past few days...


How's Nitro doing anyway? You had really big spiffs last week ha. Inggit nga kami sa Samurai e. :glee:

[Sweetkay]

Originally posted by sarin
wala din akong kilalang taga-citibank :lol:

Citibank? Friend ko dyan dati nagwowork. :D

[saywhat]

Originally posted by Sweetkay
Still, it's fun, challenging, and good money.

Good money? Talaga? Like how good? I'm planning to pursue post-grad studies full-time so I'm thinking of getting a job na may graveyard shift. Will the salary be enough to pay for my schooling? Hindi ba masyadong mabigat ang load? I'm currently working as a business analyst for a telco. Mag-qualify kaya ako dyan, or are they requiring related work experience? Thanks. :)

[beefeater]

Originally posted by Sweetkay
How's Nitro doing anyway? You had really big spiffs last week ha. Inggit nga kami sa Samurai e. :glee:

We had the best moment of our lives last Friday...we did good raw accdg to Jun Fauni. As for the spiffs, nagpaulan ng pera ang mga TLs and ifelt bad that I wasn't able to take advantage of 'em kasi mahina sales ko for the wek. Kung nagpaulan ng cash spiffs last Friday baka nakadekwat ako nun (coz I made a back-to-back sale)

The only spiff yet that I got for making a sale was a G4 movie ticket na hanggang ngayon hindi ko pa rin ginagamit. :laugh:

[name]

I've been for working in Etel for 9 months now. :) There are some days that I really want to resign na, especially pag nakaka stress na yung work. Pero most of the time, I enjoy it here. :bounce: It really depends on the team that you're working with.

Although sa Citybank ako nagwowork. I heard na maganda raw office dyan sa Makati. Yung barkada ko, sa Nitro rin sya. Pinipilit na nga nya ako lumipat sa Makati, kaya lang ang layo sa house namin.

[Una_dagmar]

Hey guys!

Most of you are in outbound right? I'm here at the 15th floor taking in calls under Cybertron. It's a really exciting and challenging program considering that there's a lot of metrics you have to meet! :eek:

[PassionPillow]

ako din pa-aaply naman sweetkay :D . pwede ba kahit nag-aaral pa ko?

[Sweetkay]

Originally posted by saywhat
Good money? Talaga? Like how good? I'm planning to pursue post-grad studies full-time so I'm thinking of getting a job na may graveyard shift. Will the salary be enough to pay for my schooling? Hindi ba masyadong mabigat ang load? I'm currently working as a business analyst for a telco. Mag-qualify kaya ako dyan, or are they requiring related work experience? Thanks. :)

I'm at entry level. I was a fresh grad when I got in and had no work experience at all. I'm earning at least 14,000 in a month.

Will it be enough for your schollong? It will depend on what school. The load will also depend on the program that you will be assigned to.

If you're good in English and can build rapport fast, you will qualify. There is a 6-month contract though.

[Sweetkay]

Originally posted by beefeater
We had the best moment of our lives last Friday...we did good raw accdg to Jun Fauni. As for the spiffs, nagpaulan ng pera ang mga TLs and ifelt bad that I wasn't able to take advantage of 'em kasi mahina sales ko for the wek. Kung nagpaulan ng cash spiffs last Friday baka nakadekwat ako nun (coz I made a back-to-back sale)

The only spiff yet that I got for making a sale was a G4 movie ticket na hanggang ngayon hindi ko pa rin ginagamit. :laugh:

I did hear that Nitro was doing really good. Samurai's sales suffered badly when we had consecutive 11-hour shifts. Absenteeism rate rally went up and sales went down from 150 to at times as low as 50. :eek:

You know Pia:?:

[Sweetkay]

Originally posted by name
I've been for working in Etel for 9 months now. :) There are some days that I really want to resign na, especially pag nakaka stress na yung work. Pero most of the time, I enjoy it here. :bounce: It really depends on the team that you're working with.

Although sa Citybank ako nagwowork. I heard na maganda raw office dyan sa Makati. Yung barkada ko, sa Nitro rin sya. Pinipilit na nga nya ako lumipat sa Makati, kaya lang ang layo sa house namin.

Yeah, there are days and hours that you just wanna pack up and leave. Especially during 11 hour shifts and it's about 5 am in the morning already, I would always find myself thinking, What the hell am I doing here? :glee:

But Samurai has been really good to me so far and though I don't like everyone, I love my team and they keep me going.

:kittycat:

[Sweetkay]

Originally posted by Una_dagmar
Hey guys!

Most of you are in outbound right? I'm here at the 15th floor taking in calls under Cybertron. It's a really exciting and challenging program considering that there's a lot of metrics you have to meet! :eek:

Yep, outbound program. Cybertron? :hmm: Don't know much about it. The only program I am familiar with that is on the 15th floor would be Paradise and Avalanche. :glee:

I love how Paradise pitches. So damn perky. :glee:

[Sweetkay]

Originally posted by PassionPillow
ako din pa-aaply naman sweetkay :D . pwede ba kahit nag-aaral pa ko?

I think they will allow you if you only have one semester left. Not really sure but I could ask if you want me to and I can refer you if you want.

Just email me your full name, contact number, and course. :D

sweetkay1030@lycos.com

[Una_dagmar]

Cybertron's one of the newest programs here ETel. If you visit us here at the 15th floor, we're the pretty much "pseudo-tekkie sales consultants" over the phone. It's inbound sales, so you've got to have selling skills as well as charm and knowledge (not that I have that, though) to sell, sell,sell!

[Sweetkay]

I don't know if I can ever be in inbound though. Smaurai wouldn't let me transfer e. Mawawalan na ng clown yung program namin. :toofunny:

We're currently the largest outbound program naman, as far as I know. 153 agents ata kami e. :)

[beefeater]

Originally posted by Sweetkay
I did hear that Nitro was doing really good. Samurai's sales suffered badly when we had consecutive 11-hour shifts. Absenteeism rate rally went up and sales went down from 150 to at times as low as 50. :eek:

You know Pia:?:

Well if you go on with 2 loooooong shifts...that will really make performance dip. Especially when Americans are now becoming aware of...uhm...just take note when they yell at you and they say...

"Will you please take my name off your calling list please?!?"

Pagka ganyan wala ka nang magagawa.

As for me...I'm planning rin in the future to go inbound. But if they ask me to transfer to another outbound program or even ask me to go back to Sonic...HELL NO! I love Nitro and That's it!

Pia?...si Pie ba kamo? nakatabi ko sya last friday if sya yung tinutukoy mo ah! (Frankly kahit na 80+ na lang kami due to some agents moving to Cybertron hindi ko pa rin sila kilalang lahat but I made good company with some of 'em)

[beefeater]

Originally posted by Una_dagmar
Cybertron's one of the newest programs here ETel. If you visit us here at the 15th floor, we're the pretty much "pseudo-tekkie sales consultants" over the phone. It's inbound sales, so you've got to have selling skills as well as charm and knowledge (not that I have that, though) to sell, sell,sell!

Yikes someday gusto ko dyan kasi parang nakakasawa rin ang outbound (I can handle inbound sales though) pero dapat siguro makalagpas muna ako ng 6 months before I could be able to go inbound! :)

What time shift mo? Ako kasi nagpupunta lang ako sa 15/F with my wavemates sa Nitro to eat esp. if the 14/F is crowded.

[Daemon_Seraphim]

Pwede ba malaman kung ano mga benefits dito? Kung ok lang i-disclose? Thanks!

[PassionPillow]

Originally posted by Sweetkay
I think they will allow you if you only have one semester left. Not really sure but I could ask if you want me to and I can refer you if you want.

Just email me your full name, contact number, and course. :D

sweetkay1030@lycos.com

i sent you an email na. thank you super

[Archimedes]

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For office spaces, The new Cyberone Building also has business office spaces comparable to Ortigas and Makati rents . What makes this a very good offer is that this is a lease-to-own.

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[Una_dagmar]

Originally posted by beefeater
Yikes someday gusto ko dyan kasi parang nakakasawa rin ang outbound (I can handle inbound sales though) pero dapat siguro makalagpas muna ako ng 6 months before I could be able to go inbound! :)

What time shift mo? Ako kasi nagpupunta lang ako sa 15/F with my wavemates sa Nitro to eat esp. if the 14/F is crowded.

It's pretty complex to be in inbound sales kasi you have to strike a balance between being assertive (or aggressive) and nice (as in "inbound nice"). I heard in outbound, you're allowed to be aggressive as can be. Dito "medyo" hindi puwede.

[mars11]

hey peeps! sa e-tel din me. nasa quality assurance team me. sa makati office me. 2 months na me grabe hirap ng trabaho! gusto ko na ngang magresign e! hmph! bka tapusin ko nalang contract ko.

[tifosi_1]

guys how do i exactly apply there?

im kinda interested in the call-center thing nowadays, one question though? what exactly is it you do in a call center? i mean job function? kinda clueless kasi...

what about qualifications?

[beefeater]

Originally posted by Una_dagmar
It's pretty complex to be in inbound sales kasi you have to strike a balance between being assertive (or aggressive) and nice (as in "inbound nice"). I heard in outbound, you're allowed to be aggressive as can be. Dito "medyo" hindi puwede.

Actually I have a personality that's more fit in inbound sales eh. I'm not known to be that aggressive & assertive. MAs better off ako sa inbound, kaso I could only try-out after 6 months pa or when I get regularized. :(

[beefeater]

Originally posted by tifosi_1
guys how do i exactly apply there?

im kinda interested in the call-center thing nowadays, one question though? what exactly is it you do in a call center? i mean job function? kinda clueless kasi...

what about qualifications?

In a call center what we usually do is to make calls or receive calls on behalf of the clients that we handle. It's quite a tedious job, but if you're up to the challenge, if you're willing to work in shifts, and is willing to make some moolah, then you're welcome to join us!

Basically as far as I know you just need to be a college grad (if you're a fresh grad, you're more than welcome!) {note: for outbound reps, undergrads are welcome though}. If you want, I'll refer you to our HR department. Can you please e-mail me your complete name, contact number, and college course? Please e-mail me the info here. (reyrefran@yahoo.com)

Thanks! :)

[Miguelito]

do you guys know any CHIM working also at etelecare? Thanks. :)

[Una_dagmar]

Originally posted by beefeater
Actually I have a personality that's more fit in inbound sales eh. I'm not known to be that aggressive & assertive. MAs better off ako sa inbound, kaso I could only try-out after 6 months pa or when I get regularized. :(

I know. I'm not a sales person myself, but you gotta do what you gotta do to survive. I'll take all the badgering in customer care but I really hate selling...really.

[Sweetkay]

Originally posted by beefeater
Well if you go on with 2 loooooong shifts...that will really make performance dip. Especially when Americans are now becoming aware of...uhm...just take note when they yell at you and they say...

"Will you please take my name off your calling list please?!?"

Pagka ganyan wala ka nang magagawa.

As for me...I'm planning rin in the future to go inbound. But if they ask me to transfer to another outbound program or even ask me to go back to Sonic...HELL NO! I love Nitro and That's it!

Pia?...si Pie ba kamo? nakatabi ko sya last friday if sya yung tinutukoy mo ah! (Frankly kahit na 80+ na lang kami due to some agents moving to Cybertron hindi ko pa rin sila kilalang lahat but I made good company with some of 'em)

Well, we're back to our usual shift na. 4 am - 1 pm Tuesdays to Friday and one 11 hour shift pag Saturday so it's cool.

Samurai is back in the game. .32 SPH earlier. :bounce:

[Sweetkay]

Originally posted by Daemon_Seraphim
Pwede ba malaman kung ano mga benefits dito? Kung ok lang i-disclose? Thanks!

Health benefits would be one of them. Monetary benefits ... especially right now in our program keeps on flowing. What else? Contacts I guess.

Apply ka na lang para you'll know more. :glee:

Can't say everything e. :D

[Sweetkay]

Originally posted by PassionPillow
i sent you an email na. thank you super

Got it! :)

[Sweetkay]

Originally posted by mars11
hey peeps! sa e-tel din me. nasa quality assurance team me. sa makati office me. 2 months na me grabe hirap ng trabaho! gusto ko na ngang magresign e! hmph! bka tapusin ko nalang contract ko.


Nah! Stay on the job. It's okay naman once you get used to it e. :)

Waht do you guys do there ba? Quality assurance? :eek: Sounds scary. :glee:

*peace*

[Sweetkay]

Originally posted by Una_dagmar
It's pretty complex to be in inbound sales kasi you have to strike a balance between being assertive (or aggressive) and nice (as in "inbound nice"). I heard in outbound, you're allowed to be aggressive as can be. Dito "medyo" hindi puwede.

I can't be in inbound pala. I'm too aggressive e and I pick fights with customer when they get nasty. :glee:

[beefeater]

Originally posted by Una_dagmar
I know. I'm not a sales person myself, but you gotta do what you gotta do to survive. I'll take all the badgering in customer care but I really hate selling...really.

Yah. Kulang pa kasi ako sa aggressiveness, but I think it will just take some time before I develop. Good thing though I'm still getting sales :D

[beefeater]

Originally posted by Sweetkay
Well, we're back to our usual shift na. 4 am - 1 pm Tuesdays to Friday and one 11 hour shift pag Saturday so it's cool.

Samurai is back in the game. .32 SPH earlier. :bounce:

Horayt!

Kami rin we're doing good since Friday pa kamo...got a 0.40 yesterday!!!

Uy pakopya naman ng style mo in being THAT aggressive...knowing me hindi ako ganun ka-aggressive; 2 NIs lang (minsan 1) and the call is over already; to wit hindi ako masyadong pushy eh. Pang-inbound talaga ako :D

[sumthanG]

hi e-tel peeps! just wondering if maybe you could give me insights about the job... ive been interviewed already i think last month on the phone, and the guy said that i passed the initial interview...he just asked me what kind of advise would i give to a foreign client if he says that his mouse doesnt work... i answered, and that was it, i passed ( at least acording to the guy, i think he's from your HR or somethin)

but the problem is, i turned down the supposed 2nd interview the following day, cause i really gave it serious thought whether i will be able to survive the graveyard shifts, and not to mention that i will be coming from las piñas... its too far from my place, so i said no..

but right now, ive been really thinking about trying it there, cause i really need work, and of course I DESPERATELY NEED DOUGH! BREAD! DATUNG! PERA! :D im a fresh grad by the way...

so my question is, is it worth the long hours and irregular shifts? id just like to know directly from insiders like you... could you give some insights too, like how much is the basic pay, how's the contract, how are there benefits and allowances, how's the dress code, etc etc...

id really appreciate it if you could help me in making my decision to work there...

THANKS!

[Daemon_Seraphim]

Can anyone describe the training for Technical Support Representatives? How does this go? Is it true that when you don't qualify eh ang bagsak mo Inbound Customer Service Associate at hindi ka sa Tech Support?

Info naman. Thanks

[Sweetkay]

Originally posted by beefeater
Horayt!

Kami rin we're doing good since Friday pa kamo...got a 0.40 yesterday!!!

Uy pakopya naman ng style mo in being THAT aggressive...knowing me hindi ako ganun ka-aggressive; 2 NIs lang (minsan 1) and the call is over already; to wit hindi ako masyadong pushy eh. Pang-inbound talaga ako :D

We didn't do kay yesterday kasi crappy leads talaga but we're getingnew leads later. ANd spiffs galore kami.

150 just for coming to work. 200 per sale. You get 6 sales, double your money. :bounce:

In being aggressive, I just believe in the product and I psyche myself to thinking that they (the customers) should feel lucky that I called them and I am doing them a favor. :glee:

[Sweetkay]

Originally posted by sumthanG
so my question is, is it worth the long hours and irregular shifts? id just like to know directly from insiders like you... could you give some insights too, like how much is the basic pay, how's the contract, how are there benefits and allowances, how's the dress code, etc etc...

id really appreciate it if you could help me in making my decision to work there...

THANKS!

Long hours and irregular shifts?

It's not always that the shift would radically change. Is it worth it? It depends. Money wise, yes it is. It's actually the saving grace of the entire thing.

Basic pay for CSA1 would be 10,000.

Contract is for 6 months for outbound and 1 year and 2 months for inbound.

Benefits. There are quite a lot. Like spiffs and health benefits.

Allowances. There is a transpo allowance and night differential and added transpo allowance if you're on the graveyard or you start within the graveyard shift.

Dress code. It's smart casual but onholidays and weekends, it's dress down, also when it's flooding. :glee:

[Sweetkay]

Originally posted by Daemon_Seraphim
Can anyone describe the training for Technical Support Representatives? How does this go? Is it true that when you don't qualify eh ang bagsak mo Inbound Customer Service Associate at hindi ka sa Tech Support?

Info naman. Thanks

I can't answer this one e. Sorry. I'll ask around though. :)

[transpired]

hi daemon and sumthang

I'm from e-telecare's tech support program, its largest revenue earner LOL. Most techs are based in Libis although a good number are in PBCOM. If you are new most likely you'd be assigned to Libis first.

Training consists of the basic foundation training (comm skills, problem solving, etc,), and A+ training where you'll be given a course in hardware and OS troubleshooting. On the floor itself you will be trained also as the need arises, esp. when new technologies and computer models are released.

It has a shifting sched, it's INBOUND, so don't expect to have your holidays free for gimmicks. I even had to go to work on Xmas eve. It's somewhat strenuous. I had a hard time adjusting as I live two hours away from Libis where I was based before. I'm proud to say though that I had months of no absences nor tardiness.

sumthang: distance really is a BIG factor, believe me. Unless you're willing to get an apartment, think it over. It has a 14-month bond so that ought to make you even more careful. Graveyard shifts, really depends on the person if he's up to it. But be prepared to really be engrossed into work and lose a huge portion of your social life. The thing is even your two day day-offs are not consecutive, and, if you are in the graveyard shift, it doesn't feel that you have a day off.

SweetKay: I dunno if it's true though that TSRs get 2,000 pesos more sa basic salary, cuz when I entered last year I have 12,000 + 1,000 transpo allowance...

[tifosi_1]

hmm...very interesting, so what is the process of applying there? do i apply to a specific job function?

guys, give an example naman of your work shift? starts and ends at what time? what days of the week is your work?

how the shifts affect your social life?

[soulthird]

hmm

[himuro_hikaru]

Originally posted by transpired
hi daemon and sumthang

I'm from e-telecare's tech support program, its largest revenue earner LOL. Most techs are based in Libis although a good number are in PBCOM. If you are new most likely you'd be assigned to Libis first.

Training consists of the basic foundation training (comm skills, problem solving, etc,), and A+ training where you'll be given a course in hardware and OS troubleshooting. On the floor itself you will be trained also as the need arises, esp. when new technologies and computer models are released.

It has a shifting sched, it's INBOUND, so don't expect to have your holidays free for gimmicks. I even had to go to work on Xmas eve. It's somewhat strenuous. I had a hard time adjusting as I live two hours away from Libis where I was based before. I'm proud to say though that I had months of no Unless you're willing to get an apartment, think it over. It has a 14-month bond so that ought to make you even more careful. Graveyard shifts, really depends on the person if he's up to it. But be prepared to really be engrossed into work and lose a huge portion of your social life. The thing is even your two day day-offs are not consecutive, and, if you are in the graveyard shift, it doesn't feel that you have a day off.

SweetKay: I dunno if it's true though that TSRs get 2,000 pesos more sa basic salary, cuz when I entered last year I have 12,000 + 1,000 transpo allowance...


Does anyone fail the Basic Foundation Training? or should I say not be the topnotcher? I heard that you won't be able to do the A+ training and just become an Inbound Customer Service Associate. Is that true?

[transpired]

that's not true. Fact is, I have a feeling that the trainers know already what type of program you're going to once you undergo foundation training. Also, you'll now you'll become a TSR if they ask you to take an IT diagnostic test or ask you certain PC troubleshooting questions on your interview.

It really depends on whatr people they need. If they lack manpower in inbound, that's HR's priority and where you'll most likely go to. Why not ask your interviewer about it?

tifosi_1: Shifts are very random. In inbound, we have 7 PM- 4,8-5, 9-7, 10-8, 11-7, 4AM-1, 5-2, so on so forth. Days off can sometimes be non-consecutive. Social life depends on how u manage your time. It's nil when you're on graveyard, and nonconsecutive days off. But note that there's more money in graveyard than in the morning shift.

[Daemon_Seraphim]

Originally posted by transpired
that's not true. Fact is, I have a feeling that the trainers know already what type of program you're going to once you undergo foundation training. Also, you'll now you'll become a TSR if they ask you to take an IT diagnostic test or ask you certain PC troubleshooting questions on your interview.

It really depends on whatr people they need. If they lack manpower in inbound, that's HR's priority and where you'll most likely go to. Why not ask your interviewer about it?

tifosi_1: Shifts are very random. In inbound, we have 7 PM- 4,8-5, 9-7, 10-8, 11-7, 4AM-1, 5-2, so on so forth. Days off can sometimes be non-consecutive. Social life depends on how u manage your time. It's nil when you're on graveyard, and nonconsecutive days off. But note that there's more money in graveyard than in the morning shift.

Ah ok. But I heard from a friend that yun nga foundation training muna.. thenkung topnotcher ka sa batch na yun you'd gon on to the A+ training.

It's not true then. So when I apply for TSR, that's a guarantee that I'm already for Tech Support and not just for Inbound even if I dont get to be the topnotcher in the batch? :)

Thanks!

[laswoosh]

can anyone tell me what does etelcare do? investments ba yan or call center or... ano ba? di ko kasi alam.. please enlighten me...bakit hanggan 5a.m. trabaho niyo? at bakit meron mga names such as nitro.paradise.etc...

[transpired]

daemon: if u have IT background u'll most likely get the TSR position. If you took the IT diags exam, or was asked about PC roubleshooting questions and you think u did well, you're in. Ask the interviewer na lang.

I really don't think the foundation training topnotcher will get to A+. Heck my whole training group got to A+ and NO ONE went to Inbound. There were other batches as well whose members all went to Inbound. Also, it would be demeaning to Inbound if the Trainers made it that way, which would mean there is bias...

But eb careful, because Etel also has inbound computer sales... the pseudo-techs some have mentioned here... they're separate from the inbound technical specialists that focus on desktop and laptop/portable t/s.

[mars11]

Originally posted by Sweetkay
Nah! Stay on the job. It's okay naman once you get used to it e. :)

Waht do you guys do there ba? Quality assurance? :eek: Sounds scary. :glee:

*peace*

basically our job is to determine if a call is a sale or a pull out. if a call is a sale, we also have to determine if it's clean or if it has any violation. if it is a pul out, we have to determine what made it so. be carefull guys, a little mistake can make the biggest difference. as of now we sort 3 programs. Tsunami, B2B and Nitro. all the other programs have 2 Quality Assurance Supervisors assigned. we also determine if a CSA does his/her job effectively or not....saya ng trabaho namen diba! hehehehe!

[Daemon_Seraphim]

Originally posted by transpired
daemon: if u have IT background u'll most likely get the TSR position. If you took the IT diags exam, or was asked about PC roubleshooting questions and you think u did well, you're in. Ask the interviewer na lang.

I really don't think the foundation training topnotcher will get to A+. Heck my whole training group got to A+ and NO ONE went to Inbound. There were other batches as well whose members all went to Inbound. Also, it would be demeaning to Inbound if the Trainers made it that way, which would mean there is bias...

But eb careful, because Etel also has inbound computer sales... the pseudo-techs some have mentioned here... they're separate from the inbound technical specialists that focus on desktop and laptop/portable t/s.

About the Inbound Computer Sales, do they also undergo the same training?

So just to make sure, I would just ask for information from the interviewer

I did remember that I was interviewed back then and was asked a techie question. I also took the IT diagnostics which I passed. But I dunno After 4 interviews I haven't heard from them..maybe my file was forgotten. Should I try to ask their HR na lang?

geez

[Una_dagmar]

Originally posted by Daemon_Seraphim
About the Inbound Computer Sales, do they also undergo the same training?

So just to make sure, I would just ask for information from the interviewer

I did remember that I was interviewed back then and was asked a techie question. I also took the IT diagnostics which I passed. But I dunno After 4 interviews I haven't heard from them..maybe my file was forgotten. Should I try to ask their HR na lang?

geez

Inbound sales is pretty tough considering that I started out knowing NOTHING about the technical jargon about computers. I even thought that I'll be assigned to outbound sales.

All interviews except for the TSR are of similar nature. It's the sets of tests that vary. Of course, they have to know if you're competent enough to handle Tech Support.

Training is the same until you go to client-specific training. Like other programs, Cybertron has its own key competencies to meet.

[junben_c]

ang masasabi ko lang sa etelecare employees ay: they are brownskinned filipinos trying hard to sound like americans. kung filipino english ka magsalita just like most of us, huwag mo na lang sayangin oras mo at oras nila sa pag apply.

[GeNzO13]

Junben C: Marami rin barok sa Etel, pag may kausap na customer, client o call, saka lang mag-iingles.

SweetKay: Mukhang happy ka talaga with Nitro. Glad to hear sagana ka naman sa spiffs

Mars 11: Tama si SweetKay, pasayahin mo na lang trabaho. Tandaan mo, kailangan kayo ng Tsunami, B2B at Outbound.

*palmtree*

[transpired]

Originally posted by junben_c
ang masasabi ko lang sa etelecare employees ay: they are brownskinned filipinos trying hard to sound like americans. kung filipino english ka magsalita just like most of us, huwag mo na lang sayangin oras mo at oras nila sa pag apply.

not really. I didn't like the connotation of that statement though. We just happen to sound more fluent. :)

daemon: follow up with HR. If u passed before chances are they'll just reschedule you.

Inbound Computer sales, I don't know if they have A+ certification. Fact is Tech Support is more technical (as it is called) and you'll have to know more than just basic computer terminologies. You'll have to know the technology AND the software side of things.

[Sweetkay]

Originally posted by transpired

SweetKay: I dunno if it's true though that TSRs get 2,000 pesos more sa basic salary, cuz when I entered last year I have 12,000 + 1,000 transpo allowance...

Inbound does get P2,000 more than outbound but then again, 6 months lang contract namin before we become regular. :)

[Sweetkay]

Originally posted by tifosi_1
hmm...very interesting, so what is the process of applying there? do i apply to a specific job function?

guys, give an example naman of your work shift? starts and ends at what time? what days of the week is your work?

how the shifts affect your social life?

My program Samurai's shift is:

Tuesday - Friday: 4 am - 1 pm but we're off by 11:30 already.

Saturday - 10 pm to 9 am Sunday.

The shift will affect your social life depending on how much social life you have. Kung gimikero ka talaga, medyo mahihirapan ka kasi puyat talaga. But if you're like me na homebody at lumalabas lang to watch a movie and have dinner outisde or magshopping, not affected at all. :)

[Sweetkay]

Originally posted by laswoosh
can anyone tell me what does etelcare do? investments ba yan or call center or... ano ba? di ko kasi alam.. please enlighten me...bakit hanggan 5a.m. trabaho niyo? at bakit meron mga names such as nitro.paradise.etc...

It's a call center. The reason we work at 5 am is because we call the USA.

Nitro and Paradise are name of programs in Etelecare. :)

[Sweetkay]

Originally posted by mars11
basically our job is to determine if a call is a sale or a pull out. if a call is a sale, we also have to determine if it's clean or if it has any violation. if it is a pul out, we have to determine what made it so. be carefull guys, a little mistake can make the biggest difference. as of now we sort 3 programs. Tsunami, B2B and Nitro. all the other programs have 2 Quality Assurance Supervisors assigned. we also determine if a CSA does his/her job effectively or not....saya ng trabaho namen diba! hehehehe!

Outbound has QA's assigned to them ba? Like Samurai?

Saya nga ng trabaho niyo. :glee: Kayo pala yung kinakatakutan naming mga CSA na praning e. :toofunny:

[Sweetkay]

Originally posted by Daemon_Seraphim
maybe my file was forgotten. Should I try to ask their HR na lang?

geez

Yeah, you could try asking what happened. You've nothing to lose naman by asking e. Good luck! :)

[Sweetkay]

Originally posted by junben_c
ang masasabi ko lang sa etelecare employees ay: they are brownskinned filipinos trying hard to sound like americans. kung filipino english ka magsalita just like most of us, huwag mo na lang sayangin oras mo at oras nila sa pag apply.

My my my ... aren't we sounding just a tad bit bitter:?:

Aha! I know na ... you were rejected by Etel no .... :glee:

Dude, get out of this thread if you're not so fond of Etel. This is, after all, an "Etelecare" thread.

Sheesh, :toofunny:

[Sweetkay]

Originally posted by GeNzO13

SweetKay: Mukhang happy ka talaga with Nitro. Glad to hear sagana ka naman sa spiffs

*palmtree*

I'm with Samurai, not Nitro. Good news is, we just hit a .39 last Sunday with 290 sales. First time in 1 month and a half. :) Money does make the world go round. :glee: We had spiffs kasi of P200 per sale and if you get 6 sales, double the money. Someone made 14 sales. Lucky girl! :)

[transpired]

Originally posted by Sweetkay
Inbound does get P2,000 more than outbound but then again, 6 months lang contract namin before we become regular. :)

Inbound also only has to work for 6 months to become regular. I should know ;)

[Sweetkay]

Really? That I didn't know. :hiya:

[greenspan]

any idea kng how much ang starting entry level pay ng etelecare now?

[Sweetkay]

Outbound - P10,000

Inbound - P12,000

That's basic pay ha. :)

[greenspan]

what's the difference pala ng inbound at outbound?

inbound ba yung ikaw ang sasagot sa mga customers? at outbound yung ikaw ang tatawag sa mga customers? correct me pls...

how long pala sweetkay, ang hiring process dyan... how long will it take if i get d first call of the HR from Etel until i get hired?

thanks...

[Sweetkay]

Inbound is indeed the one wherein you receive calls while outbound, you're the one calling the customers and pestering them until they sign up. :glee:

Hiring is really fast. Once you pass the initial interview, the schedule you (if possible) the next day to take the written exam and if you pass, you can finish all the interviews and exams in the same day and be hired by 6 pm. :) Bilis diba?

That's what happened to me.

I submited my resume Feb 4 (Tuesday). Feb 5 (Wednesday) they called me. Feb 7 (Friday), I did the written exam and allt he interviews and by 6 pm on the same day, I was hired. Feb 10 (Monday) I started working na. :wow2:


There are 3 interviews and 1 exam. :)

[greenspan]

thanks sweetkay...

wow very fast pala sila a, unlike sa Accenture super bagal...

[Sweetkay]

Super fast kamo. I was in a daze afterwards. :glee:

Welcome and glad to be able to help you. :)

[transpired]

techsupport has 3 interviews and 2 exams :) yeah the process is quite fast. It'll be my first year this July!

[Sweetkay]

Congrats! :bounce2:

[GeNzO13]

Originally posted by Sweetkay
I'm with Samurai, not Nitro. Good news is, we just hit a .39 last Sunday with 290 sales. First time in 1 month and a half. :) Money does make the world go round. :glee: We had spiffs kasi of P200 per sale and if you get 6 sales, double the money. Someone made 14 sales. Lucky girl! :)

I assumed that you were from Nitro.

I spoke to one of your team leaders regarding this spiff, and they never expected the turn out to be so high. Its great to read the 290 sales your program made with a .4 SPH.

Keep up the good work Samurai!

*palmtree*

[mars11]

thanks kina Sweetkay and GeNzO13...

di parin me sure kung i cocontinue ko pa e. haven't found any reasons to make think otherwise...

[ichi]

i got accepted as tech support but there's this problem with my schedule...oh well...

next time maybe....heheheh


was in the libis office yday...hehehehe

[GeNzO13]

Originally posted by mars11
thanks kina Sweetkay and GeNzO13...

di parin me sure kung i cocontinue ko pa e. haven't found any reasons to make think otherwise...

Have you ever considered moving to another department. Maybe Operations either in outbound or inbound would make you think otherwise.

Take SweetKay for example. She's ecstatic over Samurai.

:cow:

[tifosi_1]

etelecare people,

what happens if u dont finish your contract? 6 mos. for outbound and 14 mos. for inbound? is there some sort of 'buy-out' if you terminate your contract prematurely?

[beefeater]

From what I know there's no kind of buy-out when you terminate your contract and henceforth are made to pay the training bond here in Etelecare.

By the way tifosi_1 were Etel able to call you in reference to this?

[tifosi_1]

beefeater,

they called me last tuesday, im scheduled for exam tomorrow in libis

[mars11]

Originally posted by GeNzO13
Have you ever considered moving to another department. Maybe Operations either in outbound or inbound would make you think otherwise.

Take SweetKay for example. She's ecstatic over Samurai.

:cow:

well, i really like my department. ang saya ng buhay sa quality control. u feel the power in your hands.hehehehe. it's just that the shifting sched is really a big hindrance for me. dun lang me nahihirapan. and syempre damay din dun *** commute pauwi. layo kasi ng bahay ko e, sa las piñas pa me. anyway, i've got a few more weeks to think about everything. =P thanks so much GeNzO13

[Una_dagmar]

Honestly,I'm really,really stressed out here in sales at ETEL. Too much pushing by the TL's is killing my enthusiasm to work. Baba pa ng pay namin. Buti sana kung wala akong pamilyang papakainin. I hear other call centers are catching up really fast!

[beefeater]

Una_dagmar: This really ****** me off sometimes esp. if not only the TLs and buddies would want you to push further in making a sale and their incessant shouting to "hype-up" the agents whilst you're at the phone talking to a prospect but the fact that you're not on a good mood...that really makes phone selling hard. Especially now that the Americans are "sick" of telemarketers (not in your case coz nasa inbound sales kayo)

[Una_dagmar]

Originally posted by beefeater
Una_dagmar: This really ****** me off sometimes esp. if not only the TLs and buddies would want you to push further in making a sale and their incessant shouting to "hype-up" the agents whilst you're at the phone talking to a prospect but the fact that you're not on a good mood...that really makes phone selling hard. Especially now that the Americans are "sick" of telemarketers (not in your case coz nasa inbound sales kayo)

Even if I am in inbound sales, the TL's are really grilling us to sell. What makes the program complex is the metrics you have to keep up. We have to keep watch over 6 freakin' metrics!

I have to admit that I'm at the lower end of the program's performance, and I'd like to reiterate that this only shows that I'm not really a sales person.

I'm trying to move to training or HR, but I've heard that it takes forever to be accepted (as well as high stats.) Sigh!

Help...I'm really tempted to leave out of frustration as well as survival. Stressed out nako, baba pa ng pay (no commission scheme yet!).:(

[_nu_]

Originally posted by junben_c
ang masasabi ko lang sa etelecare employees ay: they are brownskinned filipinos trying hard to sound like americans. kung filipino english ka magsalita just like most of us, huwag mo na lang sayangin oras mo at oras nila sa pag apply.

I'm sure you realize that it would be easier to sound like americans over the phone when you're selling to americans. And sometimes, I sound like I'm chinese or indian as well. Just wanna make it clear that do that just when I'm trippin'. :D

Besides, we don't really have to try to sound like americans. We just do.

[GeNzO13]

Originally posted by Una_dagmar
Even if I am in inbound sales, the TL's are really grilling us to sell. What makes the program complex is the metrics you have to keep up. We have to keep watch over 6 freakin' metrics!

I have to admit that I'm at the lower end of the program's performance, and I'd like to reiterate that this only shows that I'm not really a sales person.

I'm trying to move to training or HR, but I've heard that it takes forever to be accepted (as well as high stats.) Sigh!

Help...I'm really tempted to leave out of frustration as well as survival. Stressed out nako, baba pa ng pay (no commission scheme yet!).:(

Keep the faith Una_Dagmar!

The idea of 6 metrics does present a challenge but I'm sure that with desire and dedication, you can be at the top of your power ranking.

Always ask for feedback from your mentors/coaches, team leaders or even clients.

[Sweetkay]

Originally posted by mars11
thanks kina Sweetkay and GeNzO13...

di parin me sure kung i cocontinue ko pa e. haven't found any reasons to make think otherwise...


I do hope that soon you will find a reason but as they say, whatever makes you happy. :D

[beefeater]

GeNzO13 and _nu_ from which programs are you guys in?

Hay these days napaka-challenging na sa amin...*irap*

[flavvvah]

Hello etel ppl. I really need your help.

See, I applied for csa last week. I got a call friday. Finished the phone interview. And they scheduled me for an exam kanina. I passed the exam and the short interview. I'm scheduled for another interview tomorrow at 3pm.

See, the thing is, I'm pregnant. 4 and 1/2 mos. So, that means by november, i'll be giving birth. i'm not expecting a maternity leave or anything. all i'll probably need is a week or two to recuperate. then i'll get back to work. kung pwede lang akong manganak and the following day go back to work, gagawin ko. I really need this job. For me and my baby.

So, does etel have a policy against hiring pregnant women? Also, should I tell my interviewer na by the 2nd interview? My mom says I should. BUt won't it affect my chances of getting hired?

Pwede ba mag absent ng one whole week? Di ba maaapektuhan my contract non or something? I don't wanna pay or get sued or anything.

Sweetkay: How come they say the pay is higher pag outbound? Pero you posted that outbound pays 10, and inbound 12.

Hay, I really hope I get in.

And I hope I can read an informative post by 1pm tomorrow before I leave the house. :*)

[beefeater]

Originally posted by flavvvah
Hello etel ppl. I really need your help.

See, I applied for csa last week. I got a call friday. Finished the phone interview. And they scheduled me for an exam kanina. I passed the exam and the short interview. I'm scheduled for another interview tomorrow at 3pm.

See, the thing is, I'm pregnant. 4 and 1/2 mos. So, that means by november, i'll be giving birth. i'm not expecting a maternity leave or anything. all i'll probably need is a week or two to recuperate. then i'll get back to work. kung pwede lang akong manganak and the following day go back to work, gagawin ko. I really need this job. For me and my baby.

So, does etel have a policy against hiring pregnant women? Also, should I tell my interviewer na by the 2nd interview? My mom says I should. BUt won't it affect my chances of getting hired?

First of all, good luck and I hope you get in Etel.

From what I know wala namang existing policy on paper since Etelecare is considered as an equal opportunity employer. And I think not just in this organization, but elsewhere, that it pays to be honest especially when it comes to job interviews, so I think it's better if you'll tell your interviewer about your situation; hindi pa naman kasi critical on your part yun.

Originally posted by flavvvah
Pwede ba mag absent ng one whole week? Di ba maaapektuhan my contract non or something? I don't wanna pay or get sued or anything.

Well in any case you should inform your immediate supervisor in the event such occassion arise. In that case hindi maaapektuhan contract mo, since in your whole probationary stay you are allowed to go absent on 5 instances.

Originally posted by flavvvah
Sweetkay: How come they say the pay is higher pag outbound? Pero you posted that outbound pays 10, and inbound 12.

Hay, I really hope I get in.

And I hope I can read an informative post by 1pm tomorrow before I leave the house. :*)

Pagka outbound kasi you get to earn commissions and spiffs (spot cash for making a sale) on top of your PhP10,000 salary. Normally on a good day I get to earn PhP12-13 T; it would depend entirely on how you perform on the floor and how well do you meet the outbound program's expectations. Sa inbound kasi on top of the PhP12,000 basic salary performance bonus lang ang addition dun (I just dunno, I'll just let our inbound person Una_dagmar give the exact figure and how it works for her program)

Hope you make it here!

[candycandy]

i applied for a tech support position recently lang sa Jobstreet but i figured out that my application was placed under KIV or parang Active file sya. I am a web developer, does it mean na I'm over qualified or not qualified? I believe that there are exams to be taken but then, I never got a chance. Hehehehe anyways, good luck sa mga nag apply at nag exam na. at dun din sa mga nainterview na.


Balato na lang ha??? :icecream2:

:cheers:
candy2

[Una_dagmar]

Originally posted by beefeater
Pagka outbound kasi you get to earn commissions and spiffs (spot cash for making a sale) on top of your PhP10,000 salary. Normally on a good day I get to earn PhP12-13 T; it would depend entirely on how you perform on the floor and how well do you meet the outbound program's expectations. Sa inbound kasi on top of the PhP12,000 basic salary performance bonus lang ang addition dun (I just dunno, I'll just let our inbound person Una_dagmar give the exact figure and how it works for her program)

Hope you make it here! [/B]

The thing with our program is that it's considered as a sales program (in the same category as in outbound). We also start off at 10k and the commission scheme is under way (sigh!). The purely inbound peeps (those under tech support and other customer services) get 12k.

[flavvvah]

Thank you so much for the input. I hope my interview goes well this afternoon. :*)

[Leo_Wyatt]

Just in case I'll end up working in a Call Center, please tell me why I should choose E-Telecare. Im making a survey of which Call Center stands out eh. ThankS!

Hangga't maaari concrete opinions. Thanks! This will help me a lot. ;)

[Una_dagmar]

Originally posted by Leo_Wyatt
Just in case I'll end up working in a Call Center, please tell me why I should choose E-Telecare. Im making a survey of which Call Center stands out eh. ThankS!

Hangga't maaari concrete opinions. Thanks! This will help me a lot. ;)

Hey, Wyatt, looks like you're out to be in the best call center, man.

Okay, since I'm here at ETel and I've seen the good side and bad side of it, allow me to enumerate them:

Bad points:
- compared to other centers, the general working environment is starting to be less conducive (workstations are spaced too near each other, airconditioning is either at full blast or too weak, etc.)

- stress level is starting to get higher than expected/usual (especially in sales) ...that's in my opinion, though

- upward as well as horizontal movement is taking too slow because of the growing number of agents as well as the company's cost-cutting practices.

- the basic pay is starting to be less competitive with other centers (10-12k)

Good points:
- even if the basic pay is dipping lower and lower, the night diff and the holiday pay as well as OT pay is the highest so far.

- the company encourages open communication, so generally, the superiors here are very receptive to opinions and ideas.

- trainors are very good and competent.

[Leo_Wyatt]

You have a point Una_dagmar.

> I admit that Call Centers will give us the so-called stress because most of the work will come from night shift, since most Americans usually call in the morning, so gabi sa atin. I can handle that.

> Low starting pay? May nag-offer kasi sa akin na Call Center 15K daw ang starting. Too bad I turned it down kasi may pending applications pa ako sa mga companies na talagang gusto ko.

> They give training? This is what I've been looking for. ;)

[Una_dagmar]

Originally posted by Leo_Wyatt
You have a point Una_dagmar.

> I admit that Call Centers will give us the so-called stress because most of the work will come from night shift, since most Americans usually call in the morning, so gabi sa atin. I can handle that.

> Low starting pay? May nag-offer kasi sa akin na Call Center 15K daw ang starting. Too bad I turned it down kasi may pending applications pa ako sa mga companies na talagang gusto ko.

> They give training? This is what I've been looking for. ;)

Stress can come in other forms aside from the time difference. We all have differences in tolerance to this, anyway.

Actually, all call centers must have training...especially American Accent and Culture Training since (as much as possible) you have to sound American for your customers to trust you. Even if they try to not sound prejudiced, it's but natural to be easier to relate to a fellow American as much as we feel more comfortable relating with fellow Pinoys. At ETel, our trainors really KNOW what they're talking about (well, most of them at least).

[mars11]

Originally posted by Leo_Wyatt
You have a point Una_dagmar.

> I admit that Call Centers will give us the so-called stress because most of the work will come from night shift, since most Americans usually call in the morning, so gabi sa atin. I can handle that.

> Low starting pay? May nag-offer kasi sa akin na Call Center 15K daw ang starting. Too bad I turned it down kasi may pending applications pa ako sa mga companies na talagang gusto ko.

> They give training? This is what I've been looking for. ;)

hey dude! musta na? di na me masyado nakakapag post sa charmed thread naten! well, sa E-tel me nagwowork. Ok naman dito kaso u really have to prepare yourself! It's not a piece of cake as most of the people would like to think!

[silverjaws]

Originally posted by junben_c
ang masasabi ko lang sa etelecare employees ay: they are brownskinned filipinos trying hard to sound like americans. kung filipino english ka magsalita just like most of us, huwag mo na lang sayangin oras mo at oras nila sa pag apply.

You're the kind of person that amuses me and infuriates me at the same time. I can only hope that your kind doesn't proliferate.

Let me tell you something about English you smart ***!

There are countries out there (I'm in in one right now) where people willingly spend 50$ an hour just so they can speak with a native speaker and improve thier english. These guys are CRAZY about english. Because they know that it is a strong tool towards international competitiveness and globalization. It's one of the criteria for judging a country's readiness for the world. American English is now the language of international business and nobody can contest it.

And here you are berating your own, criticizing the one thing we are all good at.

I interact with foreigners everyday, more diverse in a day than you will ever meet in a lifetime. And when they hear me talk, they are surprised that I don't have an (Filipino) accent. I proudly tell them that there are more where I came from and that they're even better (Read: ETEL PEEPS).

And what's with the brown skin ****! It sad. very sad.
because you yourself cant see past your skin color. God forbid you have opportunity to interact with foreigners-> cuz you are gonna be a definite sell out.

The INQUIRER has reported once that English proficiency has been dwindling. If we don't do something about it, other countries will soon overtake us. and soon means very soon.
we used to be the best English speaking country in Asia. Now I'm not so sure anymore.

Hey ETEL PEEPS,
I'm proud of you guys. I was from ETEL too.

I say keep imroving your English. You have been provided with the the perfect english environment AND YOURE GETTING PAID FOR IT! :) Let's be so good in english that Other Asian people will want to learn from us.

And on that note, I bid you goodbye.
I have some copywriting to do. hehehe
Hi to the Matrix techs and SMEs and TLs and SHift Mgrs. Miss you guys

[Strange_Dejavu]

just curious...

what is your future in a company such as etelecare?

let's say, 20 years from now, do you still see yourself working for the said company? What would you be?

ive met several etelecare employees who were very (and i mean very) arrogant and "feeling cool". im not generalizing, but is this common? does it have something to do with feeling so superior because they're good in speaking english?

This particular guy i was talking to (we were presenting him with a business proposal) said, and i quote, "i dont have to know about your company, im with etelecare." i was quite amused because the company im affiliated with is a billion dollar, multinational company present in 95 countries.

dont get me wrong, i have several good friends who are also etel employees. i have nothing against you people :D just wana share some experiences ive had with some of you guys.

[_nu_]

Originally posted by Strange_Dejavu

ive met several etelecare employees who were very (and i mean very) arrogant and "feeling cool". im not generalizing, but is this common? does it have something to do with feeling so superior because they're good in speaking english?

This particular guy i was talking to (we were presenting him with a business proposal) said, and i quote, "i dont have to know about your company, im with etelecare." i was quite amused because the company im affiliated with is a billion dollar, multinational company present in 95 countries.

That kind of attitude is arrogant, regardless of where that person works. Is it because of good communication skills? Maybe. It could also be because of the 'salesman's ego.' Selling is hard enough. I think it's even tougher to do it over the phone. I guess success in that aspect can lead to the development of a pretty big ego (which is something that a lot of salespeople have IMO. Ok, maybe not BIG, but we do have a certain air).

But that kind of attitude is inexcusable. I don't think it's because that person works at eTelecare. He's probably just like that.

[Strange_Dejavu]

most probably. :D

[Una_dagmar]

Originally posted by Strange_Dejavu
just curious...

what is your future in a company such as etelecare?

let's say, 20 years from now, do you still see yourself working for the said company? What would you be?

ive met several etelecare employees who were very (and i mean very) arrogant and "feeling cool". im not generalizing, but is this common? does it have something to do with feeling so superior because they're good in speaking english?

This particular guy i was talking to (we were presenting him with a business proposal) said, and i quote, "i dont have to know about your company, im with etelecare." i was quite amused because the company im affiliated with is a billion dollar, multinational company present in 95 countries.

dont get me wrong, i have several good friends who are also etel employees. i have nothing against you people :D just wana share some experiences ive had with some of you guys.

20 years from now...hmmm...I won't be working in ETel by that time! I'd be a manager of a different company otherwise, I'd own my own call center(well, don't we all dream for that?)!

I do have to admit that most people who work in the call center industry seem to strike other people as arrogant and "cool". Admittedly, it's the command of the English language and the Americanized attitude learned in the company that makes one seem like that. HOWEVER...I feel that it shall never be a justification for one's arrogance. So what if you work for a freakin' multi-million-dollar company? Big deal...

[TheFool]

hi.

i applied for team leader in eTelecare and took the skills test last saturday. according to the computerized form they gave me, i passed the skills test. however, the recruiting personnel informed me that the people in charge of screening team leaders was not there so she gave me a number to call and asked me to follow up my application.

i called yesterday and i got a recording asking me to leave my name and phone number; and to wait for a recruiting person to give me a call. well, no one has called. :(

does this mean i didn't pass? i'm a little disappointed because i was really looking forward to working there. i've been reading the posts and i know they have a fast recruiting process. so should i give up by now?

advice needed.

thanks.

[TheFool]

hi.

i applied for team leader in eTelecare and took the skills test last saturday. according to the computerized form they gave me, i passed the skills test. however, the recruiting personnel informed me that the people in charge of screening team leaders was not there so she gave me a number to call and asked me to follow up my application.

i called yesterday and i got a recording asking me to leave my name and phone number; and to wait for a recruiting person to give me a call. well, no one has called. :(

does this mean i didn't pass? i'm a little disappointed because i was really looking forward to working there. i've been reading the posts and i know they have a fast recruiting process. so should i give up by now?

advice needed.

thanks.

[GeNzO13]

The Fool:

I wouldn't assume just yet that you didn't pass. Currently, Operations Managers are involved as well in selecting Team Leaders to go in their program.

Follow the instructions and wait for that phone call. You never know, you might get that phone call today.

[TT BOY]

can u take the etel test again after u failed?

[Strange_Dejavu]

20 years from now...hmmm...I won't be working in ETel by that time! I'd be a manager of a different company otherwise, I'd own my own call center(well, don't we all dream for that?)!

hehehehe :D

i believe the "command of the english language" and the "americanized attitude" are some of the factors which contribute to such kinds of behavior, but mostly i think the arrogance or "air" comes from the fact that a lot of eTel employees think that a 15K net salary is big money.

but it is not. :D believe me.

So what if you work for a freakin' multi-million-dollar company? Big deal...

sorry but i said that to make my point that that eTel employee i was talking to didnt know sh!t about what i was talking about. :D
and i dont "work" for a multi million $ company. im not an employee like you.

and its multi - BILLION :D

[TheFool]

Genz013: Thanks. I got the call. I have an interview today at 5. I hope I pass. :)

[joey_sixdigit]

may tumawag sa akin sa etel for interview daw.

mahirap ba exam and interview for etel.

can u guyz give details naman :D

tnx ;)

[TheFool]

I think I did ok in the 2nd Interview.
eTelecare peeps, pwede pasilip ng status ko? :)
hihihihihi.

man, I really hope i make it.
I'm so looking forward to working there.

[Leo_Wyatt]

My final interview for TSR will be tomorrow. If I pass, I am part of the Etelecare family! :)

[Leo_Wyatt]

Originally posted by joey_sixdigit
may tumawag sa akin sa etel for interview daw.

mahirap ba exam and interview for etel.

can u guyz give details naman :D

tnx ;)

The exam is fairly difficult. I know you can make it. ;)

Sa interview naman, prepare to answer these questions. Describe yourself. Point out your strengths and weaknesses. Medyo nahirapan ako dito. So you better prepare.

[Una_dagmar]

Originally posted by Strange_Dejavu
[B]
i believe the "command of the english language" and the "americanized attitude" are some of the factors which contribute to such kinds of behavior, but mostly i think the arrogance or "air" comes from the fact that a lot of eTel employees think that a 15K net salary is big money.

but it is not. :D believe me.

Yup, it isn't. But how should I know? for a multi-billion company, it's paying me only 10k every month?

BY the way, one out of the almost-three-thousand employees does make a difference, but not a significant one,especially if he/she doesn't know pretty much what he/she is talking about (as you mentioned).

[joey_sixdigit]

Leo_Wyatt, parehas lang ba exam ng tech support and ng csr.
gano kahirap? *** bng details :)

tnx nga pala :D

[Leo_Wyatt]

Originally posted by joey_sixdigit
Leo_Wyatt, parehas lang ba exam ng tech support and ng csr.
gano kahirap? *** bng details :)

tnx nga pala :D

Di ko maju-judge pero baka magkaiba sila.

Yung level ng difficulty. Fair lang. Not so easy and not so difficult.

[Sweetkay]

Originally posted by flavvvah
Sweetkay: How come they say the pay is higher pag outbound? Pero you posted that outbound pays 10, and inbound 12.



Sorry. Just logged in now. Outbound is 10 only and Inbound is 12 as far as I know.

:shrug:

[haberdasher]

ive had my interview and exam last week, and ill be having another one this wednesday(i cant really get into their schedule and i am only available every wednesdays coz i still work -- will that be okay?). i still dont know if i will pass or not ... basically, how would u know if you really passed the whole process? i have an officemate and she was interviewed via phone and she said that they will call her as per time on when she can take her exam; is that already a hint that she didnt pass the first one?

[Sweetkay]

If you pass an exam,they automatically schedule you. That is what I know.

If you can only take exams on Wednesday, I don't see any problem with that. Of course, you have to be willing to let go of your current job if you get hired by Etel and you wanna work for Etel.

[joey_sixdigit]

haberdasher, ano tinanong sayo nung interview. phone interview ba ito?

Sweetkay, pano kung tech support, mahirap ba?

[haberdasher]

Originally posted by joey_sixdigit
haberdasher, ano tinanong sayo nung interview. phone interview ba ito?

Sweetkay, pano kung tech support, mahirap ba?

di naman...phone interview i guess was the easiest.. they just asked me about my present work, my interests, hobbies. they also considered me for tech support since i work for an i.t. company, pero ive told them that i am not on the technical side, i only know the basics of troubleshooting ....

sweetkay: well, i told them i am willing to resign, pero after,if ever, i get accepted for the job, i told them that i have to give notice to my current employer at least 2 weeks for the turn over ... ok lang kaya yon?

[Sweetkay]

haberdasher I honestly don't know the answer to your :?:

Sowee.

[bushi_princess]

hi po! gud day! i had my intervkanina and pinageexam po ako tom... mahirap po ba yung exam? ska *** does a technical support does? can u give me a brief description? ska *** advice po ba yung pwede niong ibigay s akin para matanggap? hehehehe.... i really want this job... oh and btw, i went in etel,makati natuwa po ako sa office nio puro balloons... lol...nakalimutan ko po *** nakalagay... ang cute...:D

[bushi_princess]

sweetkay, i told the interviewer that it is ok w me n ma-assinged as a tech-support.. kaso parang right now feeling ko hinde ko ata kaya. can i told them na kung pwede sa CSR na *** me? what should i do? i really need your advice right noww.....:(

[Sweetkay]

I would advise you to tell them straight out that you don't think that you can actually perform well in that kind of position and if possible, CSR ka na lang.

What's a CSR bdw?

Or you meant CSA?

[PrEttyD0LL]

Hey guys!

What's the big deal with etelecare! Etel is my second call center. first I was excited, of course that was 2 years ago. When I told my officemate that I'm applying for etel, they were like " talaga! Go, maganda yun call cneter na yun... mahirap yun test, but if u get in, malaki sweldo tapos okay yun work" . A week after I passed my resume, I was already part of the company. boring yun work ko... I was with Amex, and feeling ko there is no challenge or whatsoever... so after 7 months I resigned! Imagin that a month after I was regularized nag resign na ako. It's just full of pressure and I don't learn a thing. I felt like the things I learned with them, I won't be able to use it in the future. Maybe, it's a good work experience to put on my resume... yun lang.

But, I'm not telling you guys na pangit yun company. Okay siya, but of course compare to convergys or SYKES wala talaga ang etel.

So, if you pass their exams and interviews, it's actually a great accomplishment coz mahirap talaga yun mga tests ng etel. But once you are on the floor, haayyy... nakakabato!

GOOD LUCK sa mga nagaapply.......

[Una_dagmar]

Originally posted by PrEttyD0LL
Hey guys!

What's the big deal with etelecare! Etel is my second call center. first I was excited, of course that was 2 years ago. When I told my officemate that I'm applying for etel, they were like " talaga! Go, maganda yun call cneter na yun... mahirap yun test, but if u get in, malaki sweldo tapos okay yun work" . A week after I passed my resume, I was already part of the company. boring yun work ko... I was with Amex, and feeling ko there is no challenge or whatsoever... so after 7 months I resigned! Imagin that a month after I was regularized nag resign na ako. It's just full of pressure and I don't learn a thing. I felt like the things I learned with them, I won't be able to use it in the future. Maybe, it's a good work experience to put on my resume... yun lang.

But, I'm not telling you guys na pangit yun company. Okay siya, but of course compare to convergys or SYKES wala talaga ang etel.

So, if you pass their exams and interviews, it's actually a great accomplishment coz mahirap talaga yun mga tests ng etel. But once you are on the floor, haayyy... nakakabato!

GOOD LUCK sa mga nagaapply.......

Hey there, Pretty...

Setting modesty aside, I feel that the exams in ETel aren't as difficult as the ones in other organizations (including non-call centers). Their main basis is just the IQ test and that's that.

I'm glad you were with Bluebox. Try sales...hehehe! You'll die out of challenge. Wish we switched places before :*)

[Melian]

hmm, i already passed everything and i have the contract in my hands na. but i'm not sure i'm going to take the offer. i'm quite torn. i applied for an admin position that was advertised and they still got me for the csa position. it's inbound and it's sales. my basic is 12K just like everyone said.

my take on it kase is, sales is really not my forte. like una dagmar i feel my strength doesn't lie in sales or any csa position. mas pang admin side kase ako eh. but since i had call center experience...yun na.

tanong ko lang for inbound sales, how's the queue of calls? one after the other ba? i guess wala namang time limit sa calls right? and do you have a quota (is this like the metrics some of you mentioned)?

and is it ok if i hand back the contract and ask them to consider me instead for the admin position? i want to work for etel talga just not as a csa. hope you can give me some feedback by tomorrow pm. thanks peeps!

[haberdasher]

question:

i had my final interview yesterday...it was the role - play thing. anyways, i dunno how i fared ... the interviewer said i was okay, although she knew i was nervous ... well i am ... got confused with the colours .... hahaha!

she told me to wait for the result on monday ... i reall dont know... u think i passed or not? any feedback on their final interview and what did the interviewer told you ....

[Melian]

haberdasher : sabay tayo ng last interview kahapon. sino ka doon ha? hehehe. it was the role-playing thing. yeah, the interviewer told me na mejo nervous ako and yung sa unang role-playing yung Land's End nakalimutan kong out of stock yung blue jeans! and nag pull out na lang yung buyer. :D ang nangyari sakin pagkatapos ng role-play i had another activity...basta about your problem solving skills and thinking out loud kung pano ka nagcocompute and all. tapos after that i waited for a few minutes and they handed me the contract na. yun nga lang sinoli ko na ngayon. sana sayo na lang ano? i would've gladly given it to you.

[Sweetkay]

Originally posted by Melian
hmm, i already passed everything and i have the contract in my hands na. but i'm not sure i'm going to take the offer. i'm quite torn. i applied for an admin position that was advertised and they still got me for the csa position. it's inbound and it's sales. my basic is 12K just like everyone said.

my take on it kase is, sales is really not my forte. like una dagmar i feel my strength doesn't lie in sales or any csa position. mas pang admin side kase ako eh. but since i had call center experience...yun na.

tanong ko lang for inbound sales, how's the queue of calls? one after the other ba? i guess wala namang time limit sa calls right? and do you have a quota (is this like the metrics some of you mentioned)?

and is it ok if i hand back the contract and ask them to consider me instead for the admin position? i want to work for etel talga just not as a csa. hope you can give me some feedback by tomorrow pm. thanks peeps!

Maybe you could accept the position they are oofering you now and then after 3 months, ask to be transferred na to ADMIN. :shrug: Yun kasi ang ginagawa ng iba e.

[haberdasher]

Melian: so would dat mean di ako nakapasa? hehehe ... ihad two role -playing scenarios, oneis for customerservice, and the otheris making a sale ... i hadthat Land End also ...i got mixed up as per thecolor ofthe wool sweater.... idunno ...:eek:

[Melian]

haberdahser: i also had two role-playing activity...yung land's end and yung newspaper. In my opinion i did bad in both. sa first i forgot about the blue jeans. sa second, i was nervous daw. but anyway, i still got offered the position....hmm, i don't really know if you didn't pass. kse that's what happened to me after the role-playing eh. another activity and the contract.

Sweetkay: thanks for the advice. i've decided not to accept the offer. very lucrative nga siya, i mean the salary.

[Sweetkay]

^^ Call the office and ask them what's up with your application and interview. :)

[Una_dagmar]

Soon enough, I'll be transferring to a new center. I'd like to go through the legit process of resigning and obtaining clearance from the company BUT...

I've been hearing so many negative things about the whole process of leaving ETelecare...

"a painstakingly long and bureaucratic process..."

"marami ka pang hahanapin na tao para papirmahin ang clearance form..."

"iho-hold pa nila yung suweldo nang more than 1 month since kailangan pang gawin ng TL mo yung PA mo especially dapat mare-regular ka na."

"wag na. Basta umalis ka na lang. Sasakit pa ulo mo."

Any feedback, guys?

[Trinjy]

well...what i did was...i handed my resignation letter to my t.l. and i left. i wanted to return my stuff like the handbook and binder but my t.l. told me to return it during the exit interview but i never got one. so yun, ganun lang. but maybe it was easier because i wasn't regularized yet. my friend who was already a regular employee didn't get her last pay and commissions. baka nga easier if you just leave. hehehe. although you might need a certificate of employment from etel for your new office and etel might not give you one if you're not cleared.

[Sweetkay]

Originally posted by Una_dagmar
Soon enough, I'll be transferring to a new center. I'd like to go through the legit process of resigning and obtaining clearance from the company BUT...

I've been hearing so many negative things about the whole process of leaving ETelecare...

"a painstakingly long and bureaucratic process..."

"marami ka pang hahanapin na tao para papirmahin ang clearance form..."

"iho-hold pa nila yung suweldo nang more than 1 month since kailangan pang gawin ng TL mo yung PA mo especially dapat mare-regular ka na."

"wag na. Basta umalis ka na lang. Sasakit pa ulo mo."

Any feedback, guys?

I have a Buddy who is also resigning and a co-agent who is also resigning. So far, I haven't heard anything negative from them about the process.

:shrug: I still think it's better if you go through the process so that you will be cleared.

[voyager]

Is there really a future for ordinary employees in call centers? Or are call centers good only as stepping stone to something better?




__________________________________
Marketphil.com is an online marketplace where Filipino entrepreneurs and investors meet to formulate a common business agenda.

[Sweetkay]

It would actually depend on how you look at things. Call centers give higher than average salaries. If you know how to save, then it can help you have a business of your own which is always a better deal than being a regular employee. r, you could be one of the Operations Manager and be able to call the shots.

Then again, you can just see call centers as a major stepping stone for you. One can't really say that there is a certain path that people in call centers tread on.

[Una_dagmar]

Originally posted by Sweetkay
I have a Buddy who is also resigning and a co-agent who is also resigning. So far, I haven't heard anything negative from them about the process.

:shrug: I still think it's better if you go through the process so that you will be cleared.

Are your friends regular employees na ba?

[mikeabundo]

Originally posted by Strange_Dejavu
sorry but i said that to make my point that that eTel employee i was talking to didnt know sh!t about what i was talking about. :D
and i dont "work" for a multi million $ company. im not an employee like you.


"I'm not an employee like you," he declares. Look who's being arrogant now.

Etelecare employees are trained to pick up what a person's saying before they finish saying it.

He knew what sh!t you were talking about before you finished your first sentence.

[Una_dagmar]

I guess our friend (Strange D) is secure enough to be able to make such conclusions.

After all...HE'S NOT AN EMPLOYEE LIKE US, right?

[hermetica]

...silip...

:eek: dami palang etel pexers...

/me from matrix

[Una_dagmar]

Hey Outbound Peeps,

I heard that most of you guys will be transferred to inbound programs. How do you feel about that?:eek: