(current) TOP 5 HIGHEST PAYING CALL CENTERS

[gadƒly]

im thinking of dissing my current "huge, cc pioneer" company for a bigger paying, perks-loaded call center. i've submitted myself to a year-long abuse now, it's time to go for greener pastures.. knowing that the abuse is pretty much going to be the same anyway..

so far the highest paying cc ive heard is:

1. HSBC:
rep- 16k upon regularization, with car loan


dare to enummerate?

it's all about the money.. s'all bout the dum dum da da dum dum

[* tinny gUrL *]

i've heard convergys is, if not the highest, one of the highest paying call centers...

[Una_dagmar]

Originally posted by * tinny gUrL *
i've heard convergys is, if not the highest, one of the highest paying call centers...

Honey, that is not true...

[galit_kay_kuhol]

the going rate actually is 16k-18k if regularized, excluding the local laws of benefits. some centers go for the minimum rate pay w/c is 16k, but are best in benefits such as BPOs, life insurance, premium health care including dental. & some company perks (depends on the company), additional allowances for single parent, company bonuses. there are a few of them only. but sorry, in my position i cant name all of them here

[gadƒly]

actually, mali *** *** hsbc, citibank pala yung 16k with car loan upon regularization.. un nga lang ang trabaho e mangulit sa mga tao na magbayad ng credit card.. hmmm..






im also thinking of relocating to baguio, good and fresh environment, plus usually may relocation fee daw of 50k...? any ideas if this is true?

[callcenterdude]

sykes

[hermone96]

yes it's 16k for crescent services (citibank for citibank australia not the call center for the local clients)with 16k basic. but that's it. didn't see the car loan upon regularization benefit on the job offer. just the 100k bond within 1 year. but they do have medical benefit, i think upon hiring since they asked me to fill up the form

heard that its ICT (well acccdg to one of their HR people). sila daw highest ngayon. 18k daw plus higher nite diff, etc.

[Peppermintt03]

i think salary is account based...

here at sykes.. L1 agents can get as low as 12k and as high as 20k...

yep.. even I was surprised to learn that a friend was earning that much.. and she's only on training palang.. barely a month old sa company...

[syk_man_agoqui]

CVG is based on tenure agents, tls, oms

for agents 13k to 14k
tenured 15k
that includes 1k of meal allowance

tls newly hired tls 25k tls with tenure can reach up to 37k

oms hmmmm 40k? going going?! hehehehe

[Pin@tubo]

Yeah, I heard ICT pays the highest now.

[david061000]

sino pa ang mataas magpa sweldo na centers?

[jhen_cutie27]

eperformax nag-ooffer ng 20-23k para sa IP Relay Operator.. Totoo ba ito? mag-aapply kasi ako dun this week

[RIGOR]

in the case of citibank,mahirap ang maregular dun unless you are a good collector.i am having second thoughts on them because i dont want to waste another 6months of my life when the chances of regularization are very slim. overpopulated na kse ang collectors dun and there are instances na nagaagawan na sila ng clients na makukulit just to maintain their daily quota, take note, daily.. mahirap ata mangulit ng 78 clients na mag promise to pay sa loob ng 1 day.

nwei, i heard that the position of IP relay operator in eperformax has one of the largest compensation packages in the industry.. tips naman jan.i am planning to apply next month,if it is not too late.:yum: :yum:

[gadƒly]

pansin ko daming violent feedback ang CL sa manila pero "independent" naman daw ang management sa baguio(?).. nwei im still very much interested

[Legolas_1416]

Hewlett-Packard 16K also. Plus other benefits and allowances will give you almost P18K. :)

[anne_373]

uhm sykes,, but ive heard etels the best

aside from the lazyboy in their break room

their OB CSR earns like 40k every two weeks just for their commision and they use to go out once a week for team building -- i really wonder if its true..

[jcandcrush]

CitiPhone (Citibank Phils) - 18K for probationary emp.

car loan after 6 months.

[galit_kay_kuhol]

citibank mahirap talaga maging regular dun unless you're good in sharking your officemates for their quota. but a promising career if you get to stay longer

IP relay operator, madugong responsibilities that's why almost 20k ang salary, dapat dun mabilis kumilos

etel the best in salary?! hehehe as i've said before in the previous threads, pure image & no vision. they're always dreaming in my opinion

CL in baguio is till managed by CL manila, but it will be SOON to be an independent management, .....i hope. so the bureaucracy on the floor will not be influenced over to baguio

basta the normal going rate for call centers are 15k-18k max, more than that requires special skills for the few. like some centers are needing agents who knows how to speak spanish of niponggo, their salary are almost as high as the TLs

[juicypeanut]

sykes, if your acct is MCI laki pede umabot til 60k in a payday kse me sales...lake nga sweldo tanggal ka naman pag di ka bumenta

[beefeater]

Originally posted by Pin@tubo
Yeah, I heard ICT pays the highest now.

That was during the olden days.

[John Mayer]

RMH TS=25,000

[satineblue16]

Question: Anu naman ang pinaka average ng isang callcenter??? yung expected na ibigay *** pag newly grad ka?

[panjie_nicole]

how bout call centers handled by pldt?or subidiaries etc of pldt.how much salary bracket ng mga peepz dun?how do you earn that big salaries?based on what ba ang mga salaries sa call centers??daily wages+commissions??

[shami]

:*) :*)

[DarthScully]

Originally posted by John Mayer
RMH TS=25,000

TS= Tech Support?

can you give a bit of explanation on what the job does exactly?

[revhard]

epixtar

[player_f]

I want to apply in epixtar as trainer. :)

[infinity_ph]

from sme of my frnds knew sa west and PS arnd 19K+ yta ksma night diff... and OT...TSR position ha...

is epixtar any gud?

contact point ads on newspaper they are the best paying in the industry daw

btw RMH has a new ISP account...mdyo high ur salary there...

[kyut_kreizi_kul]

hmmm onga ano bang average? ctska pros and cons. lyk *** sbi sa sykes na pag d bumenta tanggal kb ****? kc mlaki din risk nun. i gues mataas nga pag outbound coz may commission. pano pag inbound? between, say...convergys, sykes and etelecare? alin highest? tska do they have employee benefits like med and stuff? sorry ha kc mejo nalilito ako alin gusto ko i-pursue among the 3 companies. hehe. thanks :)

[vic_epmax]

ePerformax entry level position IP Relay Operator

basic salary is P21, 500 plus
monthly meal and transpo allowance P 2, 000 plus
up to 20% of the basic as perfomance bonus based on 3 metrics
attendance schedule compliance and qa

this is the highest paid entry level position in my company

those who are interested may apply at 16 F BPI Buendia Bldg Sen Gil Puyat Ave cor Makati Ave Makati City

the usual call center requirements plus 60 wpm and i mean AT LEAST 60 words a minute typing speed is a MUST!

those can hit 50 to 55 wpm during recruitment will be considered but typing must be improved and shd be able to hit 60 wpm during accent training.

[vic_epmax]

i forgot, upon employment u will get a regular status immediately enjoying full regular employee benefits including sick and vacation leaves starting ur 1st day of product training. the job is pretty much easy and less stressful and most of the time stress free at all. u don t get shout at u don t receive complains u just merely type and read the conversation between 2 people and that s it

[sharingan]

NCO GROUP/RMH

[mortimer]

sykes, if your acct is MCI laki pede umabot til 60k in a payday kse me sales

hmmm...close...but not quite...

...lake nga sweldo tanggal ka naman pag di ka bumenta

...hindi rin...

[lh3n]

kung base pay lang ang usapan...eto siguro yung top 5 ngayon

1. West (17k for tenured reps)
2. NCO Group/RMH - (15K - 18K depending on work experience, technical proficiency, can go as high as 25K after 3-6 months?)
3. Sitel (the figures I know are for non-agent posts, i've a former colleague who was offered 35K for TM position with night differential and an assured increase after 3 months)
4. HSBC (though hindi outsourcing - depends on work experience, i've got a friend whose base pay is 19.5K - agent level, and another former colleague, a TM, whose base pay is more than 40K)
5. ICT - (18K daw? anyone from ICT care to verify)

I heard though that convergys wants to be more competitive thus will be increasing their lowest base pay limit early next year.

Of course, if I were to be asked, base pay is not enough to measure how great a call center is. Before taking on a job offer, one has to find out other benefits - HMO coverage, hazard/transportation allowance, night differential rate (10% is the government mandated ratio, but I believe etel pays the highest at 30%), VL/SL credits upon regularization, increase after confirmation and performance incentive increase every year after.

IMHO, the foremost gauge would have to be stability. Laki nga base pay mo, pero hindi mo pala alam after six months, pull out na account, furloughed na pala kayong lahat.

just my 2 cents.

[jowee29_2000]

mataas b salary sa teletech? ano benefits don?

[orangef1]

vic_epmax, may open ba sa technical support? office niyo sa may BPI building? Thanks

[orangef1]

Originally posted by Legolas_1416
Hewlett-Packard 16K also. Plus other benefits and allowances will give you almost P18K. :)

were is HP located?

[orangef1]

Originally posted by jcandcrush
CitiPhone (Citibank Phils) - 18K for probationary emp.

car loan after 6 months.

saan pwede magaaply?

[Dacs]

Originally posted by vic_epmax
ePerformax entry level position IP Relay Operator

basic salary is P21, 500 plus
monthly meal and transpo allowance P 2, 000 plus
up to 20% of the basic as perfomance bonus based on 3 metrics
attendance schedule compliance and qa

this is the highest paid entry level position in my company

those who are interested may apply at 16 F BPI Buendia Bldg Sen Gil Puyat Ave cor Makati Ave Makati City

the usual call center requirements plus 60 wpm and i mean AT LEAST 60 words a minute typing speed is a MUST!

those can hit 50 to 55 wpm during recruitment will be considered but typing must be improved and shd be able to hit 60 wpm during accent training.

I can hit 60 wpm, so uhmm... mejo interested ako. Puede paki elaborate kung ano work nyan? I believe I asked that question before here and someone has actually answered that, pero hanggang ngayon naguguluhan pa ako :D


With regards to West, mejo accurate yun, lalo na sa 12+ months na sa call center :D pero pang TSR yun. Di ko alam sa CSR eh.

[anne_373]

Originally posted by Peppermintt03
i think salary is account based...

here at sykes.. L1 agents can get as low as 12k and as high as 20k...

yep.. even I was surprised to learn that a friend was earning that much.. and she's only on training palang.. barely a month old sa company...

def true!!!! ive got a friend whos earning like 19k and prob pa lang sya... me regular na mas mataas pa rin siya sa akin..

[Gus2003]

Originally posted by lh3n
kung base pay lang ang usapan...eto siguro yung top 5 ngayon

1. West (17k for tenured reps)
2. NCO Group/RMH - (15K - 18K depending on work experience, technical proficiency, can go as high as 25K after 3-6 months?)
3. Sitel (the figures I know are for non-agent posts, i've a former colleague who was offered 35K for TM position with night differential and an assured increase after 3 months)
4. HSBC (though hindi outsourcing - depends on work experience, i've got a friend whose base pay is 19.5K - agent level, and another former colleague, a TM, whose base pay is more than 40K)
5. ICT - (18K daw? anyone from ICT care to verify)

I heard though that convergys wants to be more competitive thus will be increasing their lowest base pay limit early next year.

Of course, if I were to be asked, base pay is not enough to measure how great a call center is. Before taking on a job offer, one has to find out other benefits - HMO coverage, hazard/transportation allowance, night differential rate (10% is the government mandated ratio, but I believe etel pays the highest at 30%), VL/SL credits upon regularization, increase after confirmation and performance incentive increase every year after.

IMHO, the foremost gauge would have to be stability. Laki nga base pay mo, pero hindi mo pala alam after six months, pull out na account, furloughed na pala kayong lahat.

just my 2 cents.


ICT offers 18k a month to seasoned reps who have at least a year's experience in doing either inbound or outbound for a recognized call center. I've been to ICT before and that's how it was a year ago. The benefits are great also, there's no training allowance. You get paid Regular pay the moment you start training (unlike other call centers).

[badasschick]

Yung Ambergris Solutions nagkle-claim na highest paid tech support. Sa ngayon, tech or non-tech account, pare-pareho ang base pay, and it's 12,500 bucks. Pero mukhang tataasan nila salary ng tech support agents. Check nyo to:

http://www.boomspeed.com/lexan/recruitment3.JPG

So I guess kung highest tech support pay yan, around 18,000 or higher ang supposed salary ng incoming tech agents. Dali apply na and check out if this is true.

[Gus2003]

Ambergris does NOT give the highest pay for tech support agents.
That is a FACT.
Their AD is a LIE.
I have been with Ambergris since May of Last year Headstarting their Microsoft Pc safety tech support acct.
It's not great at all.
That's why i left.
I was the first coach for that acct.
Even the damn TC's and OM's had look up/ ask me for advice regarding questions callers would normally throw at our agents.
Well, if you were an agent and you didn't have any absences within a pay period and you fall within the whole span of the night differential, you should get around 7k net per payday.
By the way, The Ops Mgr. of that acount is an egocentric ******* and one of the TC's haven't a clue of being a TC and what a TC does.
So far, Teletech and west tech support agents are the highest paid right now.
Pls correct me if i'm wrong.

[satineblue16]

clarifications:

Sa ICT na 18k+++ may mandatory overtime *** every saturday so once a week lang ang pahinga nyo. tska required overtime lagi... you get 250-300calls per days.

--------

Convergys

not the highest...never the highest... but a reputable one...

[satineblue16]

WEST.... MALAKI SWELDO PERO THE ENVIRO IS NOT GOOD... trust me... 5 of my friends are from there after 6 months umalis na ***... *** iba nagpunta sa sitel, un iba sarsbc, *** iba sa RMH.

[vic_epmax]

pls visit the topic

ePmax anyone??

that s where u can meet people from ePerformax

thx

i forgot to include night differential which is 10% of ur basic salary so in all the easiest job in the country today is the most paid entry level position gross income a month is about P27,500 at the most


MCI IP Relay Operator


Originally posted by Dacs
I can hit 60 wpm, so uhmm... mejo interested ako. Puede paki elaborate kung ano work nyan? I believe I asked that question before here and someone has actually answered that, pero hanggang ngayon naguguluhan pa ako :D


With regards to West, mejo accurate yun, lalo na sa 12+ months na sa call center :D pero pang TSR yun. Di ko alam sa CSR eh.

[angelbutterfly]

Originally posted by jowee29_2000
mataas b salary sa teletech? ano benefits don?

No, the company pays average. Believe, I'm one of their pioneer trainers and I used to earn more when I was an outbound agent at Sykes.

[angelbutterfly]

Originally posted by Gus2003
So far, Teletech and west tech support agents are the highest paid right now.
Pls correct me if i'm wrong.

It's performance based. The starting pay for TeleTech is roughly around 14k plus 30% night diff and travel allowance. TSR's can get an additional 5k or so (tax free) depending on their performance.

[sauvignon]

HSBC

[Anndz]

what is IP relay? im new kc in the business

[LadyPolka]

i use to work with ICT... yes its true. depends on your call center experience though.

ICT
6 mos. or more -P15k plus 2500 allowance plus night diff
1 year or more -P17k plus 2500 allowance plus night diff
no callcenter experience is usually 13k plus 2500 allowance plus night
plus commissions if your with the outbound programs

Epixtar
P13500 basic, 3200 non taxable allowance, 10% night diff.
plus commissions

ePerformax
for ip relay P20k-P23k

Seattle Comm. Svcs
P19k+, you also get commissions

HSBC
depends on your years of experience in a call center but its from P14k-P18k

[ExtremeRide69]

It's performance based. The starting pay for TeleTech is roughly around 14k plus 30% night diff and travel allowance. TSR's can get an additional 5k or so (tax free) depending on their performance.

hi salamat, nakakuha na rin ako ng idea starting salary sa teletech...

[kumagcow]

:eyecrazy:

[sixmiles]

oo nga. ano ba yang ip relay na yan? curios ako. yung isang callcenter daw sa may ortigas sa may ruffles (not sure about the spelling) building, coastal yata *** name nung cc. 18k for l1 tsrs n 30k for l2 +laptop +cellphone. can anyone confirm this?

[dragonrower]

if you consider the benefits package as a high point in your salary, then go for PS

[CiGaWeTte]

In terms of comission, ICT na :D pero one account lang yun.

Top Sellers in that account get more than 100k in comissions alone. Basic salary nila parang tax nalang

Pero goodluck nalang kung gusto niyo pumasok dun :) there's hardly ever any openings for that account. (Nobody wants to leave because of the comission)

If you're planning to apply in ICT, sa may na, may na next openings namin eh. for pooling lang kami ngayon :D

[ezeboy]

verizon yan noh?...kaso ngayon di na kayo makahirit kase bawal na scam nyo!!!bwahahaha...wala na kayong ma i iskam sa verizon...binuking ko na lahat!

[Panglao_Sand]

uhm sykes,, but ive heard etels the best

aside from the lazyboy in their break room

their OB CSR earns like 40k every two weeks just for their commision and they use to go out once a week for team building -- i really wonder if its true..

my gf is working as an OIC in their tech support dept, & she gets like 10-12k per 15days(that's inclusive of night dif., & OT's). Besides that, once you're regular already, they also get a bonus every 3mos, & the computation of your bonus will depend on how good your stats are, you can get from 10%-25% of your basic salary. Plus they have a budget for each person for a team building session so the teams can go out once a month for some unwinding. They also have a very comprehensive medical insurance, they even have the choice of including their immediate family members in their plan. Quite cool huh

[MnEsArEtE]

cigawette
hey thaaaaaaaaaaaanxxx so much for the info. a bunch of us were supposed to visit your office at ortigas yesterday but then tinwagan me ng people support the other night and i took the exams yesterdey. whew!!! buti sinabi mo kasi we were planning to go there tomorrow after our final interview... thanx ****...were from faaaaaaaaaaaaaaaarrr south pa kasi e...
btw hows ice project? wahaha :diablo:

[BeePeeOOO]

Ako merong alam outbound CSR, naka PHP 100K sa kanyang 2 week paycheck.

[BeePeeOOO]

Ang "inosente" naman ng branders.com outbound call center. Akala mo malaki na ang 300k a year for a CSR. Meron nga 18k training pay pa lang. 100k 2 week pay pa lang!

[promil kid]

PeopleSupport offers:

Basic P13500 for eReps with no experience, (P15k for multilingual reps plus P10k special skills allowance - spanish/japanese) , Night Diff is 20% of basic plus P1100 rice allowance plus retention bonus for the first 6 months of P900 per month.

Medical Benefits: Maxicare up to P500k coverage open private.

Upon Regularization basic increases to P15k plus P1800 performance bonus and stock option plan to purchase 200 shares for eReps.

Annual increase based on performance, for (S)satisfactory performance 7% increase; for (AA)above average performance 11% increase and for outstanding performance(!!!).

Other benefits:

monthy eRep Excellence Awards (certificate and cash incentive)
annual might moi awards (P10k for 0 unplanned leaves).
very efficient HR!
VERY CASUAL ENVIRONMENT. NO DRESS CODE.

EXCELLENT RECORDS MANAGEMENT:
REALTIME: PS employees can easily access online daily time records, request for OverTime, file for vacation leaves, check MTD and YTD SSS, PAGIBIG, PHILHEALTH contributions and taxes.

Soon!!!

PeopleSupport Center with Exercise Room...so you can give up your fitness first or gold's gym membership.

[sixmiles]

^^ that sounds really nice.

[DI10]

PeopleSupport offers:

very efficient HR!
VERY CASUAL ENVIRONMENT. NO DRESS CODE.



i agree with this nung nagpunta ako sa people support...ang babait ng mga tao!

[r_69_e]

Yung Ambergris Solutions nagkle-claim na highest paid tech support.

I personally made that ad. miske man ako pressured na pressured. hulaan mo nalang ko sino nagpalagay nun. :hopeless: tsk tsk

[DavidAames]

hmmm...so di pala mataas ang 17.5k base salary ng Convergys....hmmm...

[MnEsArEtE]

galing na me sa people support grabe final interview daw tapos may phone sim pala...grabe di ko talaga inaasahan yon!!!! well sabi nila theyll gimme a call coz they still have to evaluate my employment for a few days... waaaaaaaaaaaaaaaaaaaaaahhh
pasado kaya me? just to make sure nagaply na me
sa daksh pagkagaling ko sa people support.........waaaaaaaaaaaaaaaaaaahhh
magkano po ba sa daksh
anyone heeeeeelllpppp

[focus_award]

yup. ok *** hr ng people support. based on my experience nung nagaapply ako. di ko na tinuloy kasi nadale ako sa eperformax. pero bat ganun, di malinis ang cr? the cleanest cr that ive been to e sa infonxx grabe every hour on the hour e nadidisinfect. ayos ang benefits sa people support. salary is not everything. but if u think otherwise, apply na kayo sa ip relay account ng eperformax. 21.5 k basic salary, no selling whatsoever, stress is minimal.

[atomica]

No, the company pays average. Believe, I'm one of their pioneer trainers and I used to earn more when I was an outbound agent at Sykes.


i've been with teletech more than a year now, i think i have an idea who you are, im with wave 2.0; :naughty:

[kennster]

i've been with teletech more than a year now, i think i have an idea who you are, im with wave 2.0; :naughty:

hey guess what, im also from wave 2.. hehehe :D

going back to the topic, i heard APAC has a microsoft account and they're offering 30k+ for helpdesk agents + car plan upon regularization.. can anyone verify this? thanks! :)

[r_69_e]

galing na me sa people support grabe final interview daw tapos may phone sim pala...grabe di ko talaga inaasahan yon!!!! well sabi nila theyll gimme a call coz they still have to evaluate my employment for a few days... waaaaaaaaaaaaaaaaaaaaaahhh
pasado kaya me? just to make sure nagaply na me
sa daksh pagkagaling ko sa people support.........waaaaaaaaaaaaaaaaaaahhh
magkano po ba sa daksh
anyone heeeeeelllpppp

:up: @ Daksh.

[dragonrower]

...pero bat ganun, di malinis ang cr? the cleanest cr that ive been to e sa infonxx grabe every hour on the hour e nadidisinfect.

saan, sa PS? every hour din sila naglilinis doon. naabutan mo lang ata na hindi pa naglilinis plus ang daming hindi marunong gumamit ng CR :)

apply na kayo sa ip relay account ng eperformax. 21.5 k basic salary, no selling whatsoever, stress is minimal.

ip relay operator hindi stressful? hmmmm, that means hindi magaling mga friends ko sa pagiging ip relay op sa eperfomax or they're just lying hehehehe :smile2skull:

[topseller]

magadala ng rosary pag magaaply sa EPIXTAR....always go to church and attend mass pag HIRED na kayo......lalo na outbound...got it? You'll learn alot of things there....BEEN THERE, DONE THAT...

[nat4712001]

magkano sa convergys? hehehe

[dragonrower]

magkano sa convergys? hehehe

i think sa convergys thread may sagot na yan :naughty:

[james richard]

have u heard meron na rin call center for medical fields like nurses, doctors, pharmacist, hmm opti .. opta... basta medical field... handled by Ayala.... watch out for this call center.... !!!!

[sleepyhead]

18k sa hsbc, if u have call center experience. i dunno kung ganon **** or baka pag pinirate ka nila. hehe!

[badasschick]

I personally made that ad. miske man ako pressured na pressured. hulaan mo nalang ko sino nagpalagay nun. :hopeless: tsk tsk


Kelangan ko pa bang i-memorize, este, hulaan yan? :D

[nat4712001]

di ko po makia *** sa convergys eh hehehe papost nl ng pls?? wakekkee

[halller]

ict...?pwede na kung matitiis mo ang palaging may dispute sa sweldo.every payday fieldtrip ka sa accounting para magpacute sa accounting na twice a month mong nakakaharap sa dami ng salary disputes!

[halller]

rmh!hahaha KUNYARI LANG YUN!e matindi pa sa slammers ang mga nagpapachismis ng sweldo nila....san nyo nabalitaan ang malaking sweldo jan? sa THE BUZZ??!!!!hehehe pang TV Patrol ang kwento ah!at sa mga naloko nila pang maalaala mo kaya!di ba tita charo???!!!

[S3venthHell]

Ambergris does NOT give the highest pay for tech support agents.
That is a FACT.
Their AD is a LIE.
I have been with Ambergris since May of Last year Headstarting their Microsoft Pc safety tech support acct.
It's not great at all.
That's why i left.
I was the first coach for that acct.
Even the damn TC's and OM's had look up/ ask me for advice regarding questions callers would normally throw at our agents.
Well, if you were an agent and you didn't have any absences within a pay period and you fall within the whole span of the night differential, you should get around 7k net per payday.
By the way, The Ops Mgr. of that acount is an egocentric ******* and one of the TC's haven't a clue of being a TC and what a TC does.
So far, Teletech and west tech support agents are the highest paid right now.
Pls correct me if i'm wrong.

WEST CONTACT SERVICES !!! you would think it offers higher becuase it will show you an offer of 14K if your new or less than 6 mos in the call center biz, 15K for 6 mos and up 17K-19K for a year of experience.BUT this will be paid in
13 MONTHS. please read the FINER print of your JOB offer in case you get hired. so basically, it's still the same, no medical benefits before regularization, no FORMAL CONTRACT if you're on probationary status and most of all... you can get promoted even if you have no clue on what you are doing, you just have to have perfect attendance and some friends in HIGH places to recommend you.so, it's for you to decide whether it's really good.
i didn't wait to be regularized there just to have a 1K increase which you would not even feel. and BTW, if you're from PS/ they know you have CS experience, they'd put you on a TS/CS status with NO raise. perfect! :naughty:

[feeler]

Guys any idea regarding the salary, benefits,compensations sa DAKSH.
Especially for management level?

[erikmorales]

One of the highest paying call centers here is SVI Connect. What we lack in facilities, our pay more than makes up for it. The starting pay may not be that high (13000) but when you get regularized, it jumps to 16000. plus we have annual merit increases (+3000). i know several agents who's getting 26000++ in basic salary alone. but like all outbound agents, we don't really rely on our basic pay. we're more concerned about our commissions which could reach 10000++ on the average.

of all the call centers mentioned, the only call center that can ever rival us in terms of pay is ICT. their offer is a bit higher because they are quite new & wants to pirate our agents.

[james richard]

Ganun.... sbagay SVI had been in the business for almost 10 years na ata.... however bat d masaydong matunog ang name ng SVI..... I am working in a new call cnter handled by Ayala Group of Companies... starting salary is 19k, with 13th month plus mdiyear and xmas bonus.... we are operating as a corporate as far as benefits are concerned unlike all call cnters.... 13 th or mandatory bous lang bigay nila......

[BeePeeOOO]

Ang SVI at ICT may common account hihihihihi. Nakakalula comm.sa account na iyon. Makakaipon ka.

[focus_award]

james richard, anong call center jan? ano ang account?

[erikmorales]

james richard, the reason why SVI's not that popular is because we don't advertise much. We're not very aggressive in hiring. Also, our recruitment is geared towards those who didn't gradute in exclusive schools. That's why we lose in the PR game. But every agent in the outbound side of call centers know that we are the best there is in outbound sales. Even ICT knows that. That's why their offers for agents from SVI are much higher than the average applicant.

what's the name of your call center?

[james richard]

Are u sure SVI is a good company? I dont think so... i have friends.but one of ur former trainor there is delicious....the one with the big boobs...a former soap opera villain during the early 80's

[Typsy_ayyan]

If you want to venture call center work and aiming for a high salary. Mag work muna kayo SVI. nasa min ang pinakamahirap na acc.. kung tatagal ka dito for sure pag pasok niyo sa ibang call center malaki ang offer sa inyo. ICT top sellers in outbound sales are all former svi agents. Svi is a good trainning ground for outbound sales..Pero rewarding naman !!!! ang alam ko sa ngayon svi is 13k sa mga bagong pasok. wid or with out exp.. sa call center .Di nila tinitignan kung galing ka sa call center dahil marami dito na 3 months lang umaalis na sa sobrang hirap ...pero ang comm... ( hanggang sa kaya mong kunin ) SVI is located in 5 flr orient sqare bldg, emerald ave ortigas pasig.. Good luck !!!!! :)

[Typsy_ayyan]

just be sure pagpasok niyo svi buo ang loob niyo.. madali lang buhay ng agents dito 1 to 2 mos pwede ka matanggal.. Pinakamalaking comm is Superpages.com acc.. Its under verizon yelloy pages online... :splat:

[pretty_purple]

james richard ,whats the name of your company?thanks..ü

[7HGRADUATE]

So far, I guess eTel gives the most attractive compensation package to date. Basic salary 15k + 3k transpo allowance + 30% night diff & OT. You could get as much as 10-12K per PAYDAY. On top of that, you also get you performance appraisal bonus every quarter which could reach as much as 9K. Promotion is every 3 months, and everytime you get promoted to the next level you get an additional 3K. As for holiday pays, if other companies only give double pays, eTel doubles it and gives an additonal 50% PLUS you even get an extra leave!

[james richard]

Hmmmm... for me, the most rewarding account i have encountered was MCI in Sykes... wowwowwee... for only 11 days ( office days) you will have a net pay of P 20,000 .. biro mo for oly 1 1/2 month meron na akong P 60,000.... tapos mababait pa ang mga TL and TM tapos pag yung team mo Best Team meron din award... kaya ang taga Sykes panay outing every month...for free

[james richard]

When a CSR came from MCI account whether sa Sykes o ACS, magaling kang CSR.... kc mahirap and account na to pero rewarding....you should be good in solving concerns, no misrepresentation in upselling the products ha.. bawal yon ( gaya ng ibang telemarketeers)... you should deal with the cx nicely kc they can file a complaint.....

[james richard]

Kaya lang wala na ako sa SYKES.. but if i will look for another call center, i better go back to SYKES........

[chelley_babes]

anyone na may alam ng website ng citiphone

[BeePeeOOO]

James richard,

According to my "forward scouts", wala pang opening sa MCI sa Sykes-dapat bantayan ko ang opening kung meron, hehehehe. A lot of CSRs from other accounts within Sykes gustong pumasok sa MCI pero hindi makapasok tru transfer. They now have an order processing department for Sykes-MCI.

What I know is that MCI at Sykes gives the best training, pay and incentives in the whole industry.

[girl_in_pink]

:lol: training...siguro oo..kasi hindi nawawalan ng updates and mci..esp when it comes to quality...
incentives..i can say mas ok yung before...

[ryam]

RMH TS=25,000

Nice but not true.

RMH does pay quite well for TS and Outbound Sales accounts: 18K
Inbound Accounts vary

But 25K... nope... reverify your sources.

[ryam]

ICT's offers vary for different accounts... yes they could offer as 19K for outbound accts...
inbound accounts usually 12 to 15 depending on experience...

but they have quarterly performance bonuses... as much as 20% of your quarter's basic salary...

nice office too

[astrus_josef]

ang daming posts, pero ni hindi man lang nabanggit ang verve contact solutions. it's an outbound call center sa ortigas. mataas din ang pay dun. ewan ko lang ngayon, pero when i was still there, 16k basic plus benefits and commissions. perhaps you've heard of it. nasunog yung robinsons-equitable tower last week, sa verve ata nag-start yung apoy. hehe. arsonista.

[ryam]

rmh!hahaha KUNYARI LANG YUN!e matindi pa sa slammers ang mga nagpapachismis ng sweldo nila....san nyo nabalitaan ang malaking sweldo jan? sa THE BUZZ??!!!!hehehe pang TV Patrol ang kwento ah!at sa mga naloko nila pang maalaala mo kaya!di ba tita charo???!!!

*** ata nagkakalat ng chismis... :rotflmao:
Wag ka manira ng kumpanya kung wala ka namang alam, ok?
Dito ako nagtatrabaho at alam ko sweldo ng mga agents ko.

[Krakista]

There is one call center that pays PhP 30K starting pay for a TSR and it can go up to 50K after 6 months. But it is very, very difficult or nearly impossible to pass their exams.

[DEEEPTHROAT]

There is one call center that pays PhP 30K starting pay for a TSR and it can go up to 50K after 6 months. But it is very, very difficult or nearly impossible to pass their exams.

:hmm: wish ko ***...

[sixmiles]

Krakista: gusto ko maniwala sayo :)

[ambertookme]

meron nga yata...

[Krakista]

Krakista: gusto ko maniwala sayo :)It's actually a multilingual position. You have to be able to read, write, speak Mandarin or Cantonese or Fookien as well as you do with your English.

[gumacanian]

Pwedeng magtanong? itong nephew ko kagagraduate niya lang 4 years computer science. Nag-aaply siya sa call centre kaya lang yong spoken english niya di pa masyadong fluent so sabi nong recruitment agency na they will train him but he will have to pay 8,000 pesos for 80 hrs training course at the call centre. Di ba siya na ri-riff off? do you really have to pay them to be train?? your answer is much appreciated. thanks

[passAWAY]

wag kang pumayag na magbayad ka sa ganun...other call center will pay u for training....it's better to look for other call center company

[mugukiller]

it's not actually the call center that you will be paying, but the agency that will be conducting the training. it's similar to those medical transcription academies, but this is geared towards the call center industry. you will be taught basic grammar and syntax, spelling, diction, american culture, and even typing.

it may be a worthy investment if you feel that it will help you get into a call center. one way to tell if you need it is if you've applied in several call centers, and have not passed any of their interviews or exams.

good luck.

[sixmiles]

^^ may nag-eenroll ba talga sa mga ganyan? unbelievable...

[Verbl Kint]

Some of the highest-paid agents are supposed to be Unix and Linux tech support. No confirmed reports yet though.

[mugukiller]

sixmiles: you'll be surprised. it's a thriving industry on its own, those training centers. yun ngang medical transcription schools, they're all over the place. and ganun na rin ang mga call center training centers.

it's actually good business. i'm even thinking of setting up one myself, back to back with a recruitment firm. madali naman kasi mabawi ng trainee *** training cost pag nakapasok sya sa call center.

[bleargh]

so ano nga ang top 5 na highest paying?

[james richard]

Pwedeng magtanong? itong nephew ko kagagraduate niya lang 4 years computer science. Nag-aaply siya sa call centre kaya lang yong spoken english niya di pa masyadong fluent so sabi nong recruitment agency na they will train him but he will have to pay 8,000 pesos for 80 hrs training course at the call centre. Di ba siya na ri-riff off? do you really have to pay them to be train?? your answer is much appreciated. thanks

Meron akong friend na gusto talagang pumasok sa Callcenter Industry.. he already applied so many callcenters pero bagsak *** tapos pumasok *** sa school and pay 5,000 pesos guarateed daw na may job *** afterwards.... ehheeheee joke lang pala.. after the course out of 30 students 3 lang daw ang may K na pumasok sa Callcenter...

Ang mabuti nyna gawin mag apply *** sa kahit saang callcenter ... outbound or inbound ( pero ingat ingat sa pag apply baka ma culture shock... help him ...) tapos after 5-6 mons lipat siya sa malaki at magandang callcenter....

Help him/her... magbasa sa thread .. pick up yung maganda ang aura....wag yung puro nega ang feedback to avoid na ma discourage ciya sa Callcenter industry... what i mean may callcenter na pangit at astig ang mga tao o pangit ang pamamalakad... avoid applying don... ok...

[legal-recruiter]

Hi...

just a suggestion though. please do not invest in such call center trainings because these training trainings are so expensive and yet there is no assurance that you will really end up working in a reputable call center. what i can suggest though is to go for an inexpensive training like:

1. you can watch a lot of english films. simply watching the film will not be enough of course you have to listen attentively so you would at least be familiar with the different american accents. this is very helpful because there are some call centers who has listening skill exams.
2. watch a lot of kids show the likes of Dora the Explorer or even Sesame Street because these shows focus more on teaching kids how to correctly pronounce words. with this you will also learn how to correctly open your mouths especially in emphasizing the pronounciations of long and short vowels.
3. read a lot of books. dont just simply read it but try to understand each word. now if there are words which you are not familiar of then list it down and look it up at the dictionary.
4. try to do a lot of oral reading and then record it. do it for straight 5 days. everytime you record an oral reading try to compare it with your other recordings so you'd identify what or which sounds better. it's also best if you have a friend who will be able to listen to you and advise if whether or not you have pronounced the words correctly. please avoid reading the daily news paper for your oral recordings. i would strongly suggest that you read novels of well known authors like Daniel Steel, John Grisham and the likes.
5. lastly you have to look at yourself as a 10 also not as a 6 or 7. what i mean to say is you have to have confidence also. confidence is very important if you wish to build a career in the call center industry.

it doesnt mean that if you read 5 books a day or watch 5 english films per day then tomorrow you will speak very good english already. do not be impatient with all these process because practice makes it perfect. it may take you some time or even longer to be able to learn all these but just be patient. PATIENCE is a VIRTUE... GOOD things come to those who WAIT... *okay* ;) Enjoy!!!

[idiot-savant]

Hi all - in an effort to get back to the topic, what are the top 5 highest paying call centers: we participated in the industry-based Watson Wyatt survey and the Hewitt Total Compensation Survey - and the results are as follows:

TOP 3 HIGHEST BASE PAY PROVIDERS: (Ranked)
1. Convergys
2. Sykes Asia, Inc.
3. Etelecare Global Solutions

TOP 3 BENEFITS PROVIDERS: (Ranked)
1. Sykes Asia Inc.
2. Etelecare Global Solutions
3. PeopleSupport

TOP 3 TOTAL COMPENSATION CALL CENTER PROVIDER:
1. Sykes
2. Convergys
3. Etelecare

The basis for the compensation salary also takes into consideration company size and financial maturity (meaning that business outlook and forecasts dictate that their salaries are sustainable given their headcount and size.)

Convergys ranks as the highest base salary giver but Sykes still gives employees benefits that are over and beyond the capabilities of other MNC call centers. Their general benefits schemes are as follows:

1. Guaranteed 13th month pay.
2. Leave credits of 20 VLs and 20 SLs. All of which are convertible to cash with conversion schemes. Only the first 10 conversions are non-taxable. Mid-year conversion and end-year carry overs apply.
3. Compensatory and in lieu leaves.
4. Maternity leaves (double compensation separate from SSS benefit)
5. Bereavement leave
6. Paternity leave
7. Study grant option
8. 20% annual performance or merit increase depending on goal and core skills attainment
9. Credit tie up facility with PSBank
10. Medical and hospitalization coverage of up to 500,000
11. Insurance and accidental death coverage of up to 40X basic salary
12. DIminishing company loan of 1%
13. Hazard Pay
14. Night differential of 10% as per government practice
15. Meal, Rice and Transportation allowance (based on area)
16. Tax shelters for managers (depending on level)
17. Phone Allowance for managers (depending on level)
18. Language Allowance (for special languages)
19. Technical Support Allowance (for specialized technical support functions)
20. Lumpsum Bonus and special performance incentives
21. Campaign-based incentives (commisions, etc)

It must be mentioned though that benefits management is commensurate to company size and revenue stability. Sykes is a large company with over 8,000 employees all over the Philippines boasting of 6 centers nationwide.

[BeePeeOOO]

Mabait sa mga TL ang Sykes - SPECIAL OVERTIME RATES AND ALLOWANCES!

FYI: Hazard pay applies when your shift BEGINS or ENDS from 10PM up to 6AM. It is like a supplement to the night differential pay though the rates are based on how far you are from your place of work.

I know the language allowance rates - rates depend on the language - THE HIGHEST I KNOW IN THE WHOLE INDUSTRY -sorry I can't divulge but trust me - mataas as compared to other BPOs.

Nakalimutan mo pa - may mga entry level agents na pinadala sa US - with allowances at US minimum wage rates - and they still get to have their regular compensation here in the Philippines.

[idiot-savant]

I must say this in behalf of the people who started the Sykes Benefits Program....when i started out in 2000 for them, the benefits were really minimal - standard so to speak. But they hired this Asst HR Manager, who eventually became Regional Manager for Compensation, Benefits and HRIS who spun the entire thing off. It is worth mentioning that i have yet to see a better compben practitioner than Mayee Ramos.

Her group also started HRIS initiatives such as online leave applications and approval systems, Navigator Systems for employee database, recruitment and performance management, the enhanced HRIS of Sykes. To a certain degree logging in and out and filing of rolling schedules in Sykes became less of a hassle and more organizationally planned - and to a certain degree near paperless because of the silent efforts of the thinking individuals.

If you've ever been to the Benefits Orientation program - you'd know what i mean.

[galactus28]

ICT doesn't offer a high salary and yung 20% bonus nila is rigged plus bulok pa yung payroll nila for me it's still eTel that pays good because of the 30% night diff they have in one pay day you could earn around 11k

[_haianna_]

hi guys! regarding sa pay sa ict...it depends kse on the account eh, I used to work there, my account is Superpages.com, my basic was around 13 plus 2500 allowance and night diff plus commisions..okay talaga commisions dun before, we get an average of 40k a month plus our basic pero pag scammer ka mga 100k abot! pero yung ibang account like D&B sobrang wawa mga agents kse 11 *** basic tas daming calls a day.

Convergys naman 14,500 basic + 2500 allowance + night diff and okay yung mga benefits nila...i just dont like their account *** Sprint

[princesssa]

bakit kaya sa convergys 14,500 lang base pay? i know other centers who pay as much as 17-18k as base pay with incentives and allowances and whatnots pa..

[jervin1981]

sa infonxx last february one whole team got a chance to go to the UK for 2 weeks all expense paid by the company as a price for being the number 1 team for the quarter..

[tidus1203]

Eh sa eTelecare yung CSA-M&M (yan ang code nila for the Finance position, the one that involves mutual funds and stock brokerage. I believe American Express yung client) magkano basic po? Kasi inaccept ko yung offer pero wala pang dinisclose na salary sakin. Thanks!

[BeePeeOOO]

Ang higpit naman nila tidus1203, may contract signing pero walang salary and perks details. Nung nasa Sykes kasi ako sa final interview binulatlat sa akin pati increases nung Operations Manager after training for that account.

[tidus1203]

Ang higpit naman nila tidus1203, may contract signing pero walang salary and perks details. Nung nasa Sykes kasi ako sa final interview binulatlat sa akin pati increases nung Operations Manager after training for that account.

Actually la pa namang contract I have to undergo 5 days bootcamp which I have to pass in order to be employed I am just asking just in case someone knows?

[BeePeeOOO]

Ahhh accent training. Dati 12k ang basic plus 3k allowance[dati yun like 3 years ago]. Sa Sykes 2 weeks bootcamp on full pay and allowances before the product training.

[tidus1203]

Accent training pala yan??? Meron pa daw training sa American culture, geography ek ek bago yung pinakahinihintay ko na FINANCE TRAINING. The very reason I took this job. Pero wala kumpyansa naman ako malalagpasan ko yang accent training na yan atsaka yung mga American geography and cultre na yan....

So 15k ang labas?? Thats outside the night diff pa no since this job is actually 8PM-5AM pala pero at least fixed na yan.

[BeePeeOOO]

Tama ksama na yung culture and geography. 30 percent ang night differential sa Etel aside from the base and allowances i mentioned[3 years ago ang rates na iyan]. Sana natanong mo kung may upselling na may commissions or purely non-sales back office work siya.

May mga incentives pa iyan for meeting performance metrics and perfect attendance - my expectations/opinion.

[tidus1203]

So are you saying mas mababa na rates ngayon kaysa dati????

[governor_nathan]

how much kaya ang starting salary sa Convergys Cebu? Any idea guys? Cebu! Hello!? :)

[BeePeeOOO]

Hindi ko lang alam kung magkano ang gross pay ng trainees ngayon for that account. Next year kung gusto kong magdagdag ng laman sa resume ko kakagatin ko yung AEFA account na iyan.

[tidus1203]

Then a hunch then? Pero do call centers put experience with a premium or nasa account na yan kung kano kalaki yung sweldo mo?

[francois08]

If sa E-performaxx, and your position is IP relay, you get a salary of 20-22k.

Anyway guys, have you heard of E-Vantage?

[MC21]

Mabait sa mga TL ang Sykes - SPECIAL OVERTIME RATES AND ALLOWANCES!

FYI: Hazard pay applies when your shift BEGINS or ENDS from 10PM up to 6AM. It is like a supplement to the night differential pay though the rates are based on how far you are from your place of work.

I know the language allowance rates - rates depend on the language - THE HIGHEST I KNOW IN THE WHOLE INDUSTRY -sorry I can't divulge but trust me - mataas as compared to other BPOs.

Nakalimutan mo pa - may mga entry level agents na pinadala sa US - with allowances at US minimum wage rates - and they still get to have their regular compensation here in the Philippines.

Hi! What position for entry level? Thanks

[BeePeeOOO]

tidus1203,

Pay may have improved due to the more competitive environment[appearrance of more competotors and lack of skilled recruits]. Plus the fact that it is hard to convince a licensed Philippine stock broker[who probably regularly speculates as a source of extra income and works in a semi-laid back atmosphere] to work in 18 months straight graveyard shift.

MC21,

That account I mentined requires 2 licensure exams. That is why there is a US trip requirement. There are tech support accounts there that even pay like 30-40k gross per month[sweldong team leader] for a TSE position but require rather deep specialization.

[MommyAngel20]

there are alot ofhigh paying callcenters nowadays that's true pero super tagal naman ng recruitment process. if any of u guys want a call center job na high paying at start agad,no bonds din,try nio sa PNI-KMPG, it'sanew call center that offers 15K for base pay. *** na ata ang highest paying pagdating sa commissions. so it's a nice opportunity lalo na sa mga may sales experience na.

PNI-KMPG is located at the 8th floor of Hanston Bldg, katapat lang ng raffles blg along emerald avenue sa ortigas. if interested,please pm me lang po.

[sweet_ryan]

up for this thread.

i'm starting tomorrow sa isang call center. i got hired less than 24 hours after submitting my resume.

question lang, i don't know if okay tong napasukan ko.

1 month training ang allowance is 15k

5 mos probationary period 15k ang basic, 2k ang meal allowance at 500 para sa transpo, all in all 17.5k, okay na ba ito?

20% night differential

five working days in a week.

more of email and chat support, mga 10% lang daw ang actual calls.


what do you guys think? i don't have any idea kasi kung okay ito compared sa ibang call centers.

thanks.

[bRaced]

ICT doesn't even have accent training. They offer 13k base pay + 10% night diff. + commish. meal/transpo allowance is pro-rated. don't be fooled pag sinabihan kayo na 2,500... it's not! minsan isang pay period m/t allow. inaabot *** ng 450. and what really sucks is laging may dispute yung sweldo mo, worse... eh baka ma-delay pa ng 2-3 days! goodluck nalang sa mga gustong mag-apply **. :)

[maude]

up for this thread.

i'm starting tomorrow sa isang call center. i got hired less than 24 hours after submitting my resume.

question lang, i don't know if okay tong napasukan ko.

1 month training ang allowance is 15k

5 mos probationary period 15k ang basic, 2k ang meal allowance at 500 para sa transpo, all in all 17.5k, okay na ba ito?

20% night differential

five working days in a week.

more of email and chat support, mga 10% lang daw ang actual calls.


what do you guys think? i don't have any idea kasi kung okay ito compared sa ibang call centers.

thanks.


yup,okay na yan for starting pay. chaka to think na email and chat support, definitely less stress yan compared with phone support. kasi you get to think beforehand unlike pag phone support, pressured ka kasi nasa other end *** customer m. san yan? matry nga din.. ;)

anyone knows about the perks sa daksh? nagaapply kasi ko dun, email support din. i just had my typing exam today and mukhang okay naman. wait for a call daw coz i'll be interviewed by the hiring mgr tonight or tomorrow daw.

[ryk217]

ip relay

--------------------------------------------------------------------------------

ePerformax entry level position IP Relay Operator

basic salary is P21, 500 plus
monthly meal and transpo allowance P 2, 000 plus
up to 20% of the basic as perfomance bonus based on 3 metrics
attendance schedule compliance and qa

this is the highest paid entry level position in my company

those who are interested may apply at 16 F BPI Buendia Bldg Sen Gil Puyat Ave cor Makati Ave Makati City

the usual call center requirements plus 60 wpm and i mean AT LEAST 60 words a minute typing speed is a MUST!

those can hit 50 to 55 wpm during recruitment will be considered but typing must be improved and shd be able to hit 60 wpm during accent training.

[B]WHAT ARE THE REQUIREMENTS FOR THIS VIC_EPMAX =)

[jen2jen1975]

Mga peeps, check it out! Kung sa highest paid agents, wala tetelo sa VXI! Base pay, kung papasok ka araw araw is about 19,000 per month tapos bi weekly pa ang pay, every other Friday you know you will have your money. And if you give effort, you can make 4k to 5k in commission every two weeks. That is about 30k to 32k per month. Agent level if you are hard working, VXI has the highest paid agent, tl and above. Kung petiks ka lang, well mga 19k lang ang sweldo. Plus the environment is really good!\Many call centers are trying to follow VXI example today!

[jen2jen1975]

Plus pala mga kapatid, kung talagang you will work hard as those top agents in VXI you can make up to 100k per month! Check it out, people will tell you how good the pay is!!!

[starfish031]

i hope you dont mind my asking, what call center is this? mukhang okay siya. what are the requirements? do they accept undergrads? hope you can answer my questions. if you can provide the address of the office, appreciate it much. thanks..

up for this thread.

i'm starting tomorrow sa isang call center. i got hired less than 24 hours after submitting my resume.

question lang, i don't know if okay tong napasukan ko.

1 month training ang allowance is 15k

5 mos probationary period 15k ang basic, 2k ang meal allowance at 500 para sa transpo, all in all 17.5k, okay na ba ito?

20% night differential

five working days in a week.

more of email and chat support, mga 10% lang daw ang actual calls.


what do you guys think? i don't have any idea kasi kung okay ito compared sa ibang call centers.

thanks.

[autogenerated]

I think the company leasing the entire 2nd floor of the north parking building of SM Mall of Asia in Pasay City is the most talked about company for the 1st Quarter of 2006. I think there was a long queue of applicants in this company who offer the highest basic pay (yet) for a technical support L1 position complete with non-wage benefits. This company promised to be the highest in ethical standards and had an open door policy for employee complaints.

http://abcnews.go.com/images/International/ap_phillipines_outsourcing_051222_t.jpg
Photo shows how an agent is tested in handling calls.

[shadsylady]

DELL manila has the highest paying call center... 20 above...

[VINCEsanity]

ako gusto korin at calcenter, pero i dont hav exp, heheh, pede nyo b ako ipasok , techy support ako :)

[winriver]

I think the company leasing the entire 2nd floor of the north parking building of SM Mall of Asia in Pasay City is the most talked about company for the 1st Quarter of 2006. I think there was a long queue of applicants in this company who offer the highest basic pay (yet) for a technical support L1 position complete with non-wage benefits. This company promised to be the highest in ethical standards and had an open door policy for employee complaints.

http://abcnews.go.com/images/International/ap_phillipines_outsourcing_051222_t.jpg
Photo shows how an agent is tested in handling calls.

so what's the name of this company?

[Droc]

yang pic na yan, sa office namin yan dito sa sykes kpointe...nagbarge si GMA sa 1 sa mga agents namin =)

[Mathew]

talaga sa sykes yon? e san naman ? sa makati? ortigas? Proud ako hahaaaaa...

[starfish07]

:flower: malaki nga ang sahod sa call center pero ang hirap namn ng mga ginagawa natin diba:?: Stress!

[autogenerated]

Dell Manila occupies the 13,000 square meter office space in the SM Mall of Asia. Yes, they got the highest offer rate for an Level 1 Technical Support Representative. Much more if it is on the higher position. Even though it is a disadvantage in Northern Metro Manila residents because it is far, once the Mall officially opens on Feb 24 and the call center in Feb 13, buses would pass through the mall 24 hours a day.

I personally favor working in a tech position rather than a non-tech position because of it is continuous knowledge training. Bored to death naman kung paikot ikot lang ang ginagawa mo sa isang account na wala namang gaanong updates. Second, tech support accounts are more stable especially if it is in house, and more if it is a highly respective company with good ethical standards.

Pero sana naman last local employment ko na ito, sawa na ako sa Filipino office politics and crab mentality, and many agents want that di ba? Good pay but very dirty people management naman, di ko matitiis yun.

[x_KainE_x]

If sa E-performaxx, and your position is IP relay, you get a salary of 20-22k.

Anyway guys, have you heard of E-Vantage?
21,500 basic plus allowance and night diff... pero after the taxes ang take home mo is around 9-10 k every other week. laki nga ng basic laki rin ng taxes, and let's not talk about the working conditions there. :((

[kimmolo]

BRANDERS.COM is definitely the highest

[kimmolo]

BRANDERS.COM is definitely the highest :rotflmao:

[laarnick]

up for this thread.

i'm starting tomorrow sa isang call center. i got hired less than 24 hours after submitting my resume.

question lang, i don't know if okay tong napasukan ko.

1 month training ang allowance is 15k

5 mos probationary period 15k ang basic, 2k ang meal allowance at 500 para sa transpo, all in all 17.5k, okay na ba ito?

20% night differential

five working days in a week.

more of email and chat support, mga 10% lang daw ang actual calls.


what do you guys think? i don't have any idea kasi kung okay ito compared sa ibang call centers.

thanks.




anong call center inapplyan mo?

[Fusid]

Dhell, HSBC, SIEMENS currently heto *** matataas...

sykes, etel, convergys, pare pareho *** kung i cocompute nyo :-)...

they will all fall in 15k to 16k...

no hate mails pls hehehehe

[autogenerated]

Yes. I believe that basic salary rate is not the basis but non wage benefits like medical-dental, employee awareness programs, and especially allowances. Basic salary rate will be slashed heavily by taxes that is why many companies offer a higher allowance. Maraming companies na nagooffer ng package na papalakpak tenga mo sa ganda pero pag trabaho nilalatigo ka na dahil hindi ka na naman umaabot sa sales quota nila. Hindi mo na makilala sarili mo sa salamin dahil baka bentahan mo na rin sarili mo. Hindi mo pa mabilang ang mga companies na good at first, sarado in the future.

[bratinellee]

Question: Anu naman ang pinaka average ng isang callcenter??? yung expected na ibigay *** pag newly grad ka?[/QUOTE]



it actually depends on what center you'l be applying...each center has its own salary rates! if you get the company that pays good then the better...but the bigger the pay...the more that you'll be workin your *** on it!

[Fusid]

kaya ang tip ko sa inyo... if you are going to be working in a call center choose the inbound sales position.. kse you will get a base pay plus some incenttives... and choose a call center that has a nice benefits... or maybe choose a technical support position.. balita ko basic n daw ng tech support ***** ay 15k?...

[Varn]

sa siemens 18k ang base pag l2 ka at 16k pag l1 tech support...

[melquiades]

link2support...

[DULCE_2005]

ePerformax entry level position IP Relay Operator

basic salary is P21, 500 plus
monthly meal and transpo allowance P 2, 000 plus
up to 20% of the basic as perfomance bonus based on 3 metrics
attendance schedule compliance and qa

this is the highest paid entry level position in my company

those who are interested may apply at 16 F BPI Buendia Bldg Sen Gil Puyat Ave cor Makati Ave Makati City

the usual call center requirements plus 60 wpm and i mean AT LEAST 60 words a minute typing speed is a MUST!

those can hit 50 to 55 wpm during recruitment will be considered but typing must be improved and shd be able to hit 60 wpm during accent training.

HI,, IM INTERESTED ON THIS ADS!! CAN I ASK WHAT USUALLY IS THE WORK OF AN IP RELAY OPERATORS? DO YOU ALSO HIRE PART TIME?

HOPE TO HEAR FROM YOU..THANKS..

[focus_award]

dulce check out the eperformax ip relay thread. goodluck.

[autogenerated]

"With Great Power Comes Great Responsibility"

With Great Pay Comes Great Responsibility

1. High tax
2. Unreachable metrics goals
3. Unreachable sales quota
4. Leadership with overwhelming number of agents to handle

[jbla]

link2support...

anu ba?!!!! hahahahhahaa yan nga alam kong pinaka mababang tech account e :bop:

[iluv_cheesecake]

So far, the highest paying technical support rep positions ive ever heard is DELL... check out their forum guys..
they will atleast offer you higher than what you are currently getting! so tatapatan nila ang current basic salary mo, esp if you have technical support background... try to apply at www.dell.com/manila to see for yourself... :D
Goodluck! :rolleyes:

[anne hataway]

Honey, that is not true...

im from cvg and im happy being here.yeah it's acct based.it's not just the salary.it's the company itself.i feel so pampered here!!!! and yeah i earn A LOT!!! :)

[autogenerated]

Cvg had an excellent HR advertising strategy.

A senior Cvg HR Officer was hired by Dell Manila.

[Cyberspace_law]

ACS is opening verizon tech support entry level ata is 18K

[blackdragon]

Cvg had an excellent HR advertising strategy.

A senior Cvg HR Officer was hired by Dell Manila.

if i'm not mistaken, they hire advertising companies

[Rax76ph]

How's SITEL doing? Does it offer compettive salary as well?

[dominator]

call centers that offer high compensation are generally inbound call centers because they give allowances on top of the base pay. pero if you really want to earn serious money, outbound call centers are the most lucrative. though the initial salary is not that high, the commissions more than make up for it if you perform.

[dominator]

at sa lahat ng outbound campaigns, verizon ang pinaka lucrative. call centers calling for verizon are acs, pacific hub, svi connect, epixtar & i forgot the last one. agents calling for verizon earn commissions as high as 20k a month. top rep na yun. most agents rake in 3k-5k.

[angel_jealous]

ePLDT 12K starting....15K upon regularization...
may 13month din and ang maganda is *** medical benefits....
kasi ang pinakahospital namin is Makati Med...and in any emergency, punta ka lang dun, pakita mo ID mo, ok na..we're still PLDT kahit callcenter kami, kaya ganun..

[autogenerated]

Kindly name me a call center that has a high pay that doesnt involve selling and upselling. My weakness is to Be A Boring Merchant. I dont like IP Relay either. In that job, the day wont be complete without saying "carry on"

[DI10]

^ " go ahead"

[bitterjuice]

Kung gusto nyo ng totoong L2, Resolution Specialists also known as L2 sa Dell is open since Feb 13. Mag apply na kayo sa www.dell.com/manila dahil isasara na nila ang posisyon sa July. Ang sweldo 27,000 basic hindi pa kasama ang overtime at night diff dahil kailangan nanjan ka hanggang matapos ang last agent sa team mo sa calls nya. Wala pong taking ng calls ang L2 sa Dell. 2 1/2 months ang "petiks" training. Wag na kayong mag apply as agent kung more than 1 year na kayo sa call center. Try a crack on the RS position.

[Nautee]

Does anyone here work for recruitment in any top paying call centers? I'm interested in moving to another center in need of a Business Development Manager?...preferably a center that pays commensuratively to the position.

[Nautee]

Does anyone here work for recruitment in any top paying call centers? I'm interested in moving to another center in need of a Business Development Manager?...preferably a center that pays commensuratively to the position.

[Nautee]

Does anyone here work for recruitment in any top paying call centers? I'm interested in moving to another center in need of a Business Development Manager?...preferably a center that pays commensuratively to the position.:depressed:

[poohkies]

ACS kapapasok ko lang TSR 18 starting + 3k monthly allowances

[Leif_Erikson]

Sa JP Morgan Chase Bank call center in Makati, the base pay for experienced call center agents ranges from 18-24k (basic salary yan, pwera pa ang night diff and allowances na non-taxable). Yung account ko pa is 80% analytical office work and only 20% outgoing calls na hindi quinoquota kundi kelangan gawin as part of the analysis you do in the other 80% of the job.

Interested? Text me at 0922 679 2755 so I can refer you> :) Hehehe, aaminin ko may referral benefit ako dito! Pero panalo talaga dito sa JP MOrgan Chase!

[eenzy]

Yup RMH offers good salary. For Tech Sup, basic pay is 19-20k and you can earn upto 25+ depending on the OTs that you will render. Thats for MSN account. before,were earning a lot because of the OT pay, 200-300 per hour esp if its on queue. Free meals BUT your tax is high also.Every cut off. But its a good company though.