DLSU ties up with US firm for call center training institute project. [Archive]

grinchblood

Apr 4, 2004, 11:59 PM

De La Salle U ties up with US firm for call center training institute project

By Marianne V. Go
The Philippine Star 04/04/2004

TeleDevelopment Services (TDS), a US-based global training and consulting company in the call center business, will put up a facility in the Philippines through a tie-up with the De La Salle University (DLSU).

Trade and Industry Secretary Cesar Purisima said the entry of TDS, whose clients include some of the biggest companies in the world, bodes well for the growing call or contact center industry in the country.

TDS will be the first global training institute to set up shop in the Philippines, hooking up with DLSU for the establishment of a call center training institute.

The DLSU facility will serve as backup to TDS trainers, assisting in developing the English language component of the company’s agent certification program and reviewing TDS materials for all certification program adapted for the Philippines.

Purisima said being a global training facility, TDS would be able to offer vital training for local manpower, particularly in dealing with American customers.

Among TDS’ clients are Sears, New York Times Telemarketing Journal, General Motors, American Honda Co., and General Electric, among others.

The company has been in the training and development of manpower for call/contract centers since 1993.

Purisima added that training and exposure from a global firm such as TDS would help ensure the viability of the country’s call center industry, which has been a top source of investment and employment over the past few years.

Last year, 69 percent or P4.46 billion of total investments in the information technology sector went to the call center business, resulting in the creation of an additional 19,000 new jobs.

There are about 60 call centers operating in the country with a total capacity of 20,000 seats, providing employment for 30,000 agents/operators

catbert

Apr 5, 2004, 04:49 PM

This makes perfect sense but somehow it doesn't boost my school pride.

Eugene Hikaru

Apr 6, 2004, 01:06 AM

A surrender to call centers......come on....

Stampede

Apr 6, 2004, 07:42 AM

oh well...it's a living

GREENSARS

Apr 6, 2004, 10:08 AM

Hmmm... well, it will make a lot of money. Good business. I wonder when AMA and STI follow?

Aquinatis

Apr 6, 2004, 01:38 PM

Call centers? OK naman iyan but in my honest opinon, parang sayang lang yun pinag aralan ng estudyante (College lavel, that is...) kapag call center lang ang magiging trabaho niya. Although I'm completely aware that most call centers, if not all, are contractual and temporary.

Kahit na medyo asar ako sa mga tao diyan... I consider La Salle as a Laurel of our country's Academic Body. Parang insulto naman sa Pilipinas yun ginagawa nila (US firm).

Opinion lang po.

Introvert_S

Apr 6, 2004, 01:57 PM

I have no problem with call centers. Problem is, some CSRs are required to pretend that they're from the US.
Nagiging arrogant daw kasi ang mga clients pag nalaman nilang di nila kalahi yung agent

dubaikewldude

Apr 6, 2004, 01:59 PM

ngek... gawing cora doloroso ang lasalle...
just proves that some university education in the philippines (need i say which?) really only cater to big business...
buti na lang taga-diliman ako hehehe

Boytoy2000

Apr 6, 2004, 05:16 PM

excuse me, don't be too hasty on your judgment.. di porket taga diliman ka swerte ka..

genx77

Apr 6, 2004, 07:50 PM

do not be surprised.

several graduates of prestigious universities end up in call centers. the very competitive compensation is a big factor. generally, the job market does not provide viable alternatives. unless, of course, one has sterling credentials.

i think TDS is outsourcing that is why it tapped la salle.

knowing la salle's liberal stance in linking and networking with several non-traditional sectors as partners, this did not surprise me at all. it was just a matter of time.

la salle tends to deviate from the traditional notions on academic institutions. i do not know whether it tries to recreate a new philosophy of education.

iam a conservative. blame me. however, i do hope cesar purisima's strategic move (together with the other decision-makers) will be beneficial to the entire lasallian community.

:bookish:

Eugene Hikaru

Apr 6, 2004, 08:02 PM

Originally posted by Introvert_S
Problem is, some CSRs are required to pretend that they're from the US.
Nagiging arrogant daw kasi ang mga clients pag nalaman nilang di nila kalahi yung agent

Yup. This is the main reason why I hate call centers. It makes us some sort of slaves to those foreigners....and wow, their problems that they curse to agents are sometimes out of stupidity only....

Sorry for exagerrating, but this is how I see it IMHO only. Add to this Aquanaitis' statement as well....

It's not bad per se because it is a job, but we can't really change the way we live for the better through this....

Stampede

Apr 7, 2004, 01:38 AM

Originally posted by genx77

iam a conservative. blame me. however, i do hope cesar purisima's strategic move (together with the other decision-makers) will be beneficial to the entire lasallian community.

:bookish:

i think purisima's move is pre-emptive in nature. he's probably trying to keep the cost of an exit strategy higher for these companies so they're forced to stay in pinas (as opposed to moving to another country with lower labor costs later on). from a job creation standpoint, he's done a good thing.

havent worked in a call center so i can't speak to personal or career development.

vinta18

Apr 7, 2004, 11:12 AM

Labor costs won't really be a problem since what they need are speakers who can fake American accents and are familiar with US culture. There's no country other than the Philippines that can do that.

Ang kinakalaban natin really are those who are still based in the US where, in dollar rates, they people are paid thrice what they get here.

Thoma§

Apr 7, 2004, 11:18 AM

congrats. :)

archerguy

Apr 7, 2004, 01:16 PM

Another radical move by DLSU. Don't be surprised if other unis follow suit.

im_atheneo

Apr 8, 2004, 02:15 AM

Originally posted by Aquinatis
Call centers? OK naman iyan but in my honest opinon, parang sayang lang yun pinag aralan ng estudyante (College lavel, that is...) kapag call center lang ang magiging trabaho niya. Although I'm completely aware that most call centers, if not all, are contractual and temporary.

Kahit na medyo asar ako sa mga tao diyan... I consider La Salle as a Laurel of our country's Academic Body. Parang insulto naman sa Pilipinas yun ginagawa nila (US firm).

Opinion lang po.

oh! the hypocricy of it all.

please nga wag lang sabat nang sabat for the sake of it..

ano bang difference nito with your nursing grads na ang pangarap lang y makapunta sa ibang bansa para dun maghugas ng poopoo ng iba?

worse a dun yung mga pinaaral ng Pilipino sa mga public colleges tapos aalis lang bigla... grr.

Blue *owl* ---> the King!

juantwothree123

Apr 8, 2004, 02:22 AM

call center = puntahan ng mga walang pangarap sa buhay.

ties up with

dlsu = puntahan ng mga ACET, upcat, ustet, ua&ptest rejects.

ok na ok na tie up to, a.

haberdasher

Apr 9, 2004, 02:49 AM

bashing aside, admit it or not, most graduates of the prestigious universities end up in call center nowadays. they think they earn big, but compare them to their US counterparts, almost 1/4 lang to.

ive tried working in a call center for the sake of trying to find out how it feels to be in one, the environment, nature of job, etc. wala rin naman nagtatagal dyan sa work na yan eh. if ever may nag-last ng years, mabibilang mo. mabilis ang turn-over/rotation ng employees.

clawed_out

Apr 9, 2004, 03:07 AM

FYI

you dont need to be a college graduate to be in this business.

but due to stiff competition (hahahahhaah) you need to be one in the philippines.

& now, dlsu is offering a training program. wow/ booming nga naman talaga.

a call center rep in usa earns approx 9-12.50/hr where in the philippines 200-300us$/month ang sweldo.

san pa ang mga negosyante eh di sa cheaper yet more efficient labor walang mga batugan. sad reality but we can do better than this specially if we own college diplomas.

atenean_blooded

Apr 9, 2004, 03:07 AM

Maraming Atenista sa call centers. Maraming lasalista. Maraming taga-UP, at taga-ust.

Tapos baka manalo si FPJ?

"Ang saya-saya." -- Ate Glow

Aquinatis

Apr 11, 2004, 03:18 PM

Originally posted by im_atheneo
oh! the hypocricy of it all.

please nga wag lang sabat nang sabat for the sake of it..

ano bang difference nito with your nursing grads na ang pangarap lang y makapunta sa ibang bansa para dun maghugas ng poopoo ng iba?

worse a dun yung mga pinaaral ng Pilipino sa mga public colleges tapos aalis lang bigla... grr.

Blue *owl* ---> the King!

There is a BIG difference, dude.

Ang paghuhugas ng poopoo, as you've mentioned, eh part ng trabaho ng isang BS nursing graduate. They're trained to function as a caretaker at the same time, and there's absolutely nothing indirect or wrong with that.

Eh ang La Salle? Nag ooffer ba sila ng BS Call Center Operation?

I'm not being a hypocrite. Ang ibig ko lang sabihin is that sayang ang training sa La Salle kung magiging call center operator lamang sila; although alam kong hindi siya permanente.

Sana naintindihan mo ang ibig kong sabihin.

And please nga wag lang sabat nang sabat for the sake of bashing UST... no offense but you're not really good at it.;)

juantwothree123

Apr 12, 2004, 02:20 AM

bakit, hindi ba lahat ng courses sa DLSU e designed para sa call center industry?

gobbledygook

Apr 12, 2004, 03:09 AM

Isn't it that most call center operators are graduates of Ateneo?

Stampede

Apr 12, 2004, 09:19 AM

Originally posted by gobbledygook
Isn't it that most call center operators are graduates of Ateneo?
curious why you'd say that.

as for me, law of averages lang yan. those with the most number of graduates will probably supply the most number of butts in call center seats.

toyo

Apr 12, 2004, 09:51 AM

What is the deal really between DLSU and TDS? Can anyone give some concrete details of the deal before more uninformed comments are posted?

muchomuchacho

Apr 13, 2004, 07:34 AM

Originally posted by gobbledygook
Isn't it that most call center operators are graduates of Ateneo?

why don't you check greenarcher.net and see which among the schools graduate the greater number of call center operators? it has an entire thread devoted to dlsu grads working in the field, and they're proud of it.

genx77

Apr 13, 2004, 08:12 PM

having said that, therefore u assert that message boards provide accurate facts?

ahihihi.

ano ka ba naman.

mayroon din similar thread sa peyups.com. thus, up graduates predominate the call center industry?

ahihihi.

whether those who work in call centers are proud or not, it is really none of your business.

do not be condescending to those who either chose or who are forced to work in call centers.

outsourcing is a reality. the philippines is a cheap source of labor. that is another reality.

Thoma§

Apr 13, 2004, 09:08 PM

Originally posted by atenean_blooded
Maraming Atenista sa call centers. Maraming lasalista. Maraming taga-UP, at taga-ust.

Tapos baka manalo si FPJ?

"Ang saya-saya." -- Ate Glow
oo nga naman, "ang saya-saya."

:D :D :D

muchomuchacho

Apr 14, 2004, 01:50 AM

Originally posted by genx77

whether those who work in call centers are proud or not, it is really none of your business.

do not be condescending to those who either chose or who are forced to work in call centers.

outsourcing is a reality. the philippines is a cheap source of labor. that is another reality.

how does this apply to my post? or were you trying to put words in my mouth because you feel offended by something else?

im_atheneo

Apr 15, 2004, 01:05 AM

Aquinatis,

where did you get the idea that im a UST basher?

i have so much respect for that school dude.

Blue *owl* ---> the King!

genx77

Apr 15, 2004, 06:39 AM

how does this apply to my post?

why don't you check greenarcher.net and see which among the schools graduate the greater number of call center operators?

were you trying to put words in my mouth because you feel offended by something else?

nah..

DURHAM

Apr 15, 2004, 11:29 AM

napahiya na naman si muchomuchacho. ang kawawang atenista. nangarap din mag harvard yan. ahihi!

muchomuchacho

Apr 16, 2004, 06:38 AM

Originally posted by DURHAM
napahiya na naman si muchomuchacho. ang kawawang atenista. nangarap din mag harvard yan. ahihi!

aba, si genx77 pa daw yung magaling!:lol:

Chase_Meridian

Apr 27, 2004, 02:45 AM

What's wrong if these American companies choose to operate their call centers in our country because of "cheap labor"? We are all aware of the fact the Philippines, indeed, is a bastion of cheap labor, and not just in the call center industry. That is because our standard of living here is cheaper than first world countries. We have relatively low tax rates, cost of services, food, etc. People in other countries have to earn much more because they pay larger taxes. Where our taxes go is another issue.

I think instead of looking down at people who do "menial" jobs, we should just be happy that at least they are productive citizens of this country and are contributing to the economy. So what if you are a graduate of this and that university? We all have to start somewhere, even if it has to be at the bottom. Most tycoons are not even graduates of prestigious universities. Or even if they were, they too started out at the bottom of the corporate ladder. Some of them even had to do shoe-shining, farming, selling at wet markets, etc. while studying or even after graduation.

It is also unfair to say that being a call center agent means that you have no ambitions in life. Ambition is relative. People do not derive happiness only in their corporate status. As I've said, we all have to start somewhere, and being in a call center may just be a stepping stone. We should not also put schools that offer courses in Call Center / Nursing in a bad light. There will always be newer job trends in the future depending on the demands of the time. As long as there are new jobs being created, I see nothing wrong why educational institutions should adapt to the demands of the industries.

AgnasKa

Apr 27, 2004, 11:33 AM

hoy, ustig, tama na ang pagiging impostor. halata na. hindi ka "impeccible" at "dishearting" ito sa kapwa mo atenista.

may bago na naman palang word:

Originally posted by im_atheneo
oh! the hypocricy of it all.

ang daming bagong WORDS sa pex. ang saya-saya talaga! pero nahihilo na si me ha! :lol:

lakitabadaga

Apr 27, 2004, 03:29 PM

ust vs. ust

match na match!

hahahahaha!!!!

atheneo_me

Apr 27, 2004, 06:54 PM

Originally posted by AgnasKa
hoy, ustig, tama na ang pagiging impostor. halata na. hindi ka "impeccible" at "dishearting" ito sa kapwa mo atenista.

may bago na naman palang word:

ang daming bagong WORDS sa pex. ang saya-saya talaga! pero nahihilo na si me ha! :lol:

notice the proximity of the C-button and the S-button in a QWERTY keyboard... that should really tell you a lot.

err never mind! ...

basta kasi malapit yung dalawang letters na yun!

if further explanation is needed, just PM me.

Blue *owl* ---> the King!

AgnasKa

Apr 27, 2004, 10:33 PM

ah, ganun pala 'yun! kaya pala 'yung "impeccible" typo, kasi 'yung "I" at saka 'yung "E" eh magkalapit. tapos 'yung "dishearting" typo din pala 'yun kasi 'yung mga WORDS sa keyboard eh magkakalapit. matalino! ay, 8 WORDS 'yung "matalino". yehey! yehey! puede! puede! :lol:

teka, 'yung QWERTY 6 WORDS lang 'yun ah? 'di puede! dapat 8 WORDS, parang 'yung "pathetic", 'yun 8 WORDS 'yun!

paki-confirm. tenks. :)

atheneo_me

Apr 28, 2004, 12:42 AM

i guess they never really teach reading comprehension there...

and so, i give up.

just glad im from The Ateneo.

Blue *owl* ---> the King!

AgnasKa

Apr 28, 2004, 02:30 AM

good. tama lang na sumuko ka na dahil isa ka sa mga walang kakwenta-kwentang tao sa mundo.

umayos ka at 'wag kang maging pasaway para hindi ka mapahiya pa nang husto. hanggang nandito ako eh hindi puede 'yang mga katarantaduhan mo.

HARE

Apr 28, 2004, 04:05 PM

Enough of the kid stuff guys!

Hmm, so what's up with the topic? Meaning..there will be more La Sallian Call Center Agents?....GOOD!

atheneo_me

Apr 28, 2004, 05:16 PM

Originally posted by AgnasKa
Hanggang nandito ako eh hindi puede 'yang mga katarantaduhan mo.

WAHAHA!

ano ka, si Masked Rider yellow? :D

nasabihan lang na 'typo-police', feel na feel naman.

Blue *owl* ---> the King!

atheneo_me

Apr 28, 2004, 05:16 PM

atheneo_me

Apr 28, 2004, 05:16 PM

AgnasKa

Apr 29, 2004, 12:37 AM

dami mong beses talaga mag-edit! :lol:

hoy 'wag nating kalimutan na 8 WORDS 'yung "pathetic". 8 WORDS daw oh! :lol:

dexneg

May 1, 2004, 05:46 PM

I think the facilities and resources of La Salle will be utilized in training call center agents. I believe it is good for the country.

I was amused at how SOME people here look down at call center representatives. Go to Convergys, Peoplesupport, Sykes, InfoinXX and other big call center companies operating here and you will see graduates from La Salle, Ateneo, UP and UST.

Why? There are no jobs available. Look at all the leading Consulting firms (Accenture, Cap Gemini, BCG, etc. etc.) THEY ARE NOT OPERATING IN THE PHILIPPINES. Apparently, they do not consider our country big enough a market to justify opening a practice here. Even multinationals such as Johnson and Johnsons, Caltex and other big firms are scaling down their operations here kasi masyado mataas ang operating cost.

Pasalamat nga tayo may mga call centers which, as an industry, has employed 30,000 Filipinos and is expected to reach 60,000 this year and exceed 100T next. Without these call centers, walang trabaho ang marami sa atin. The other option is to work abroad.

Also, look at our hospitals, most doctors are taking up Nursing so they can reach the US.

And here we are looking down at others and even laughing at an institution catering to this need.

Wake up and smell the roses.

acacia_tree

Nov 7, 2004, 02:55 AM

Originally posted by juantwothree123
call center = puntahan ng mga walang pangarap sa buhay.

ties up with

dlsu = puntahan ng mga ACET, upcat, ustet, ua&ptest rejects.

ok na ok na tie up to, a.

agree.

barako_cafe_00

Feb 26, 2005, 09:57 AM

call center = puntahan ng mga walang pangarap sa buhay.

ties up with

dlsu = puntahan ng mga ACET, upcat, ustet, ua&ptest rejects.

ok na ok na tie up to, a.

DUH?????? insecured ka ang sa la salle! hahahahhahaaha

twerpy_craphead

Feb 27, 2005, 10:05 PM