Is this story true about RUSTAN'S???

[Cosmopolitan]

:nope: don't get me wrong :no:. I LUV :luvu: RUSTAN'S VERY MUCH. i always find time to visit the store everytime i'm in makati. i'm just curious :wondering: 'coz i got this from my email *pexadik*. i'm not there in manila to check this so to those who are in the know...paki-substantiate naman itong post kung totoo ito o hindi...:hmm:

READ ON...:bookworm2:

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Hello friends,

Please bear with me and hear me out. I'm sure you have already heard about the story of my daughter Renee and her accident in Rustans Department Store in Makati. For those who have not (friends in the States who I'm sending this mail to), here's a briefer.

A week before Renee turned one year old - at this time, she was toddling around, we went to Rustans Makati, Children's Section, to buy her a pair of shoes. While trying them on, we encouraged her to walk (of course!). And just like any toddler she fell.

Unfortunately - painfully! Right in front of her, was this metal railing - a fancy interior design- for a ramp. The lowest metal rod, its sharp end was just left naked without any rubber covers, and this was so sharp it pierced THROUGH her face, on her upper left chin almost severing her lip. At such a tender age, she went through a general anaesthesia and three layers of sutures. All this time we were alone and unassisted by any Rustans personnel. The whole hospital bill amounted to P75,000.00. We of course went through the necessary procedures of writing to them, asking for settlement. It took three months, with their Management keeping a lid on it, before a member of the Tantoco family finally communicated with us. He was actually informed by a common friend and he reacted very sympathetically. At one point, during a meeting with us together with their line of Directors which he arranged, this guy went on his knees in front of me and said its his gesture to show me how they sincerely apologize for, what he termed, "****ing up" - verbatim. I said the gesture is not necessary. From there we moved to make our demands - settlement for the physical injury and emotional trauma.

Renee and our family went through. Renee could not eat for two weeks - has to drink from a straw and went through so much pain. While we are continiuosly thanking God for the miracle that the injury was not fatal - a few inches higher, then Renee could be blind, and a few inches lower on her neck - I don't even want to think about it, (not even the whole Rustans corporation would be good enough as payment), we believe it is THEIR NEGLIGENCE that caused all these and they should pay for it. Their offer? Pay the medical bills and give us P100 Thousand WORTH OF GIFT CERTIFICATE! A pure slap on top of Renee's injury. I'm so insulted, to think they are actually still going to earn from us because of course we will then be obliged to get items from their stores already with proper mark-ups! So I figured this is how SINCERE THEIR APOLOGY IS. Their defense? They NEVER PAY, based on company policy. What kind of a policy does a company keep when they refuse to pay after they have admitted verbally and in a letter that they have been NEGLIGENT? Or better yet, what kind of a company is Rustans who is positioned in the
high end, is notably more expensive than all other stores to have this kind of policy?

Did we go to their store so Renee will have an accident and get a P100 thou worth of gift certificate? Or did we go there, saying, "Yes, it's an expensive store but we want to get quality, good service and reliability" - what a betrayal of EVERYTHING Rustans want to stand for!

So why am I reliving all these? Because a couple of days ago, our best firends went to Rustans Department Store and saw, THAT THE RAILINGS THEY HAVE IN THE STORE IS UNPROTECTED AGAIN!!! Did RUSTANS REFUSE TO PAY - KNOWING THAT BEING A HUGE, POLITICALLY WELL CONNECTED COMPANY THEY WILL ALWAYS GET AWAY WITH IT? TRUE OR FALSE? DO you think that if they paid - they will still be as negligent? Sometimes, it does pay to pay, for some group (huge corporation or not) to learn the lesson of sincerety and responsibility.

Let this be a warning to all of you who, like us, honest consumers continue(d) to patronize their stores. Rustans wants to you to pay more than what you get and when the going gets tough (because of their negligence) - at best you will get an apology from a Tantoco on his knees. that's how sincere they are when they apologize, I doubt though whether the Directors around that table appreciated that experience too, AS THEIR RAILINGS ARE BACK TO BEING LETHAL ONCE AGAIN. Just for the record, we have not been paid a single peso - not even for the medical expenses incurred - contrary to what they promised that they would pay the medical bills whether we agree to their offer or not.

Watch your kids when they go running in the Children's Section - might be fatal for them!

Please, if you are sympathetic to our issues, I would deeply appreciate it you can forward this to AS MANY people that you have in your directory, as a warning, as an __expression of truth about Rustans Corporation.

Thank you very much.

ROWENA E. DE GEUS

[imkewl]

i LOVE shopping at U in rustans!:D

wait why is this in the "LOCAL MOVIES/TV" section?????:confused:

about the incident: the parents should have been more cautious of the whereabouts of its todler. Although rustans may be at fault for the uncovered metal rod, the parents should have been more careful. When they "encouraged" her to walk, they should have looked around for any sharp objects that may cause harm to the child. As she mentioned she is aware that most todlers fall when they first learn how to walk.... with this in mind she should have been more careful and should have been aware of the surroundings before letting her todler wonder around. Just my two cents.:)

[vproject]

BTW, there is an ongoing strike against Rustan's right now...hmmm...makes you wonder if this may be connected to it somehow...hmmmm :cool:

[vproject]

Also , i don't believe that story... ;)

[mytyragirl]

Whats d problem? eh nagoffer naman pala na bayaran ang medical bills plus 100t GC. okay na yan. i'm sure di naman nila gusto rin ang nangyari. accidente eh.

[bleargh]

parang naligaw to ng forum a :confused:

[francis garcia]

Hindi ba fault ito nung parents?

[sneezy]

sorry pero ang ***** ng magulang nya. a child who "just turned one" was left to walk by herself, UNASSISTED???

ang *****. grabe.

[sneezy]

Originally posted by Cosmopolitan

Watch your kids when they go running in the Children's Section - might be fatal for them!

ROWENA E. DE GEUS [/B]

tama. watch your kids. apparently, she didn't.

[clawed_out]

first & foremost, dapat ang children's section ay childproof meaning iba ang design kesa sa ibang departments ng store na nabanggit. wala dapat na nakakalat na mga bagay bagay na ika aaccidente ng mga bata.

second, ifyou'll let the child walk make sure that the path she'll be walking into is clear. watch you kids (kahit saan, kahit kailan).

just my two cents (& points)

[bogli]

regardless kung totoo ang story or not...tama bang sisihin pa ang magulang? accident yun..theres no one to blame.

[JdelaCruz]

no offense, but just because a tragic thing that happens is called an "accident" does not automatically mean there's no one to blame. sure, there are "real accidents" where really no one is to blame like lightning striking a person, but more often than not the "accidents" we encounter are caused by the negligence of one party or in some measure, both parties involved and therefore whoever is negligent is the one to blame. blame of course if offset by how much negligence the injured party contributed to his or her injury.

that said and to answer the question posed, this story is a load of crap. never happened.

[juve_grrrl10]

sounds like a hoax to me. Rustan's is a high end department store, kumbaga mostly sosy people shop here, how come her grammar doesn't reflect that

[ladyanne]

Off topic:

juve_ggrrrl10: i think "sosy people"(as you call them) are not necessarily good in grammar. They could be so good in expressing themselves in English but that does not mean they are grammatically correct.

*peace*

[clawed_out]

Originally posted by bogli
regardless kung totoo ang story or not...tama bang sisihin pa ang magulang? accident yun..theres no one to blame.

haaaaaaay a normal filipino mentallity, we are clearing out on who maybe's at fault here or what may cause the accident.

sounds you may not turn to be a good observer, you already have your bias.

so, who's to blame GOD?

[skybar]

juve_grrrl10 - sorry, but what a dumb post!

[bogli]

i think i may have pressed the quick reply too soon. what i meant was...we shouldnt be pointing the dirty finger on the parent for being negligent... who would want that to happen with their child? As the two posts pointed out, yup its correct, one should be liable for what had happened. As for my case, I should be liable for pressing the reply button too quickly.

[aussiepugo]

If this accident happened in a first world country, Renee's parents would be millionaires by now.

[bjmanabat]

why not sue the management of Rustan's. they maybe rich and with a lot of "connections" as you pointed out but nowadays there are also a lot of good lawyers who will offer their services cheap and even free. this is big publicity for them and you can even offer "something" or a portion of what you'll get in case you win.

[badboychinese]

*** d nalang nila nagdemanda? ***** naman me batas yan abt negligence resulting to physical injury or sumthing like that...

we cant blame the mom naman *****, bka d rin nya nakita. kasalanan ***** nung staff nag stationed sa place na yun.

asa news ba to????

[Tigger]

I think medyo off-topic na tayo ah...the question is not who is to blame for the accident, the question is whether the story that's being circulated about Rustan's is true or not. I took a look around Rustan's children's department store a couple of weeks ago and I couldn't see any protruding metal rods. I don't know if they already covered it up, or whether I was looking at the wrong section of the children's department kaya am really curious kung totoo nga ito.

[SuGarPluMBeAvEr]

i think she's over-reacting.. at least nag offer silang bayaran yung hospital bills.. may shopping spree pa.. :P other companies wont even shoulder the medical expenses..

imho, she was negligent din, letting her kid roam around without checking kung safe yung area.. it's a department store, not a daycare..

[vroom22]

Originally posted by badboychinese
*** d nalang nila nagdemanda? ***** naman me batas yan abt negligence resulting to physical injury or sumthing like that...

we cant blame the mom naman *****, bka d rin nya nakita. kasalanan ***** nung staff nag stationed sa place na yun.

asa news ba to????

Filing a law suit against the tantocos is like hitting the moon. 100% talo ka sa dami ba naman ng pera nila and great influence justice can easily be bought especially in this country where politicians has no integrity to speak of.

Pero if you ask me i dont believe in this story.

This is another very very common case of an unconfirmed story of a friend of a friend of a friend of a friend and so on.............

O ako may story ako may alien na nag landing sa rustan tapos kinain ng alien ang mga shoppers and I dont have any basis. Naniniwala ba kayo sa akin?

[twistedtaffy]

Originally posted by juve_grrrl10
sounds like a hoax to me. Rustan's is a high end department store, kumbaga mostly sosy people shop here, how come her grammar doesn't reflect that


off topic:

what's the connection to that?! what's with the grammar thingy?! stupid post...if you have nothing better to say or contribute...just shut the hell up!!! :rolleyes:

SOSY people my @ss....:lol:

[Cosmopolitan]

Originally posted by skybar
juve_grrrl10 - sorry, but what a dumb post!

unfortunately, you didn't make any sense...:hopeless: please lang, huwag tayong mag-away just because of this...PEACE TO ALL! :hippie:

[bodiemon]

Rowena de Geus? Kilala ko siya ah. I'll confirm if this letter really came from her. If this is true, matagal na nangyari yon kasi from my estimate more than 3 years old na yung baby nila by now.

[bodiemon]

The letter really came from her. Het gebeurt.

[art727]

:D All I have to say is this..lucky for Rustan's they are doing service in the Philippines..and not here in the U.S...if that incident happens here..there's a lot of heads will be rolling...especially when the twelve juries decide on the case..usually they sided with the customers..Meron nga sa MacDonald..yung matanda umorder ng kape..hindi sinabi na napakainit ayun nabasa yung matanda at napaso..nagdemanda..yare..Million dollars ang inabot.
Let me remind you that if any freak accident inside the establishment...ang may kargo ay ang may ari ng kompanya o building...iba ang batas dito..eto pa..halimbawa may pa-party ka sa bahay mo at isa sa mga bisita mo ay nadulas at nabalian puwede mong idemanda ang may ari ng bahay at ang home insurance nila ang magbabayad sa mga naaksidente..
Isa pang pangyayari..isang parukyano ang umiinom sa isang bar at umalis duon na langong-lango(laseng) at sa pagmamaneho naaksidente at namatay..idenimanda ng pamilya ang bar at ang bar o club owner and personnel are responsible for not refusing to serve the victim, knowing he is so drunk at that time...the worst they let him go and did not hold him or call the authority...most of the time when someone call for pick-up for drunkard in their property..they let them spend the night inside the jail until they are sober and ready to go home and drive...what I am saying here is, Rustan's is totally responsible for that infant or toddler's freak accident..and you can't blame the parents for negligence..here in the U.S. it's reverse.!!..the establishments is always at fault..
One more thing in DisneyLand U.S...a visitor of their establishments got caught in a moving parts of one of their rides and was dragged and hurt..Disney was asked by the court for a huge amount of money...let me add..they always presumed that if that victim survived..he could have been a lawyer?, a doctor? or whatever they can think of...Let's say the victim survived the accident?, then he will be taken care for the rest of his/her life plus money for sufferrings...That is why everybody here have some kind of insurance coverage for their homes and also for cars..for security and peace of mind...So kung totoo o hindi ang may kasalanan ay Rustan's pa rin..ito ay kung nangyari dito sa Amerika..kaya suwerte siya..ang hindi lang maganda ay wala man lamang insurance ang bata..kung mayroong coverage ang bata kahit $500,000 man lamang...kahit nangyari ito sa Pinas ang insurance dito sa U.S. hahabulin at ihahabla at ihahabla ang Rustan's para makuha nila ang $250,000 hati sa ibinayad ng Insurance company sa pamilya...So ang mabuti..pagka-panganak ng anak ninyo ay kailangang naka-insured sila agad-agad...para safe..sana may natutunan ang iba dito..

[ninyabebe]

yeah, i must say rustans lack that customer service that we pay extra for... i've has several experiences and i don't shop there anymore.

[posh^chick]

anyways... rustans U rules.. well.. thanks nlang for sharing.. at least we can be extra careful wen we shop der..

[Ban]

Methinks you were fortunate they were generous enough to pay the bills and give you the certificates. Many in this country, even in first-class establishments, wouldn't have the whiff of a chance to get reimbursements for such things. We're a long way off from America (which IMO is ridiculous when it comes to suing firms, just take a look at the Mcdonalds vs. Fat People case). But it impresses me that Rustan's cared enough to do what they did for your daughter.

[blatfink]

its rustan's fault, its children's section and the kids should be safe there. plus sabi ng mom rustans didnt do anything on the railings. no amount of gc / money could buy the life of an innocent kid.

[Ferrari25]

its the parent's fault!!!!!! they didnt take good care of their child. alangan namang sisihin nila yung owner ng mall kasi merong railing dun??????? nge!!!!

[sp!t_k!cker]

hoax lang ata ito... if ever totoo... may right ang rustans... what if gimik lang ito nun magulang? defense ng mom, sinong nanay ang papayag na masaktan ang anak? aba marami! sa mexico nga pinapatay nila mga babies nila tapos emabalsamo nila tapos punuin nila ng drugs yun loob ng bata... para makapasok lang ang drugs sa USA... siyempre prinoprotectahan din ng rustans ang sarili nila against sa mga mangloloko...

[slinkyguy]

hmm, if this happened in US, the parent and the child will be so rich after filing a law suit. hehe! kung ang coffee spill incident lang nga ng McDonalds made the person big money, how much more ito diba?

[Ladydredd]

dapat may law dito sa atin that will hold establishment owners responsible if accidents occur inside their shops' premises. kahit pa sabihing accident yan eh, thing is, responsibility ng shop owner na safe ang tindahan nya by clearing it from potential damage or accident-inflicting paraphernalia or fixtures.

mahina kse ang customer service/care dito sa atin eh. ang hirap, pag nagreklamo ka, ikaw pa ang lalabas na iresponsable kahit hindi mo naman kasalanan.

about sa rustan issue, well, kung totoo nga yun, tingin ko may point yung nanay. if i were in her shoes, i will move heaven and earth para sa anak ko at maparusahan ang rustan's for negligence. i will file for damages, yes, imagine, nasira na mukha ng anak ko, ang laki pa ng hospital bills. kaya lang, yun nga, wala tayong batas na nagpo-protect sa rights ng customers. kaya maraming businesses ang malakas ang loob kse powerless ang consumers.

[Ada]

Does anyone know Rustan's customer service email address? Can't seem to find their website.

[klonoa]

try calling them.
http://www.eyp.ph/complete.jsp?v_listtype=3&v_criteria=D&v_dcriteria=N&v_business_name=Department+Stores&v_dbusiness_name=rustans&v_name=rustans&v_location=YYY&v_dlocation=YYY&maps=NO&websites=NO&toggle=bn&catid=686&origin=searchbox&type=null&page=3

or click inquire by email

[klonoa]

dapat may law dito sa atin that will hold establishment owners responsible if accidents occur inside their shops' premises. kahit pa sabihing accident yan eh, thing is, responsibility ng shop owner na safe ang tindahan nya by clearing it from potential damage or accident-inflicting paraphernalia or fixtures.

mahina kse ang customer service/care dito sa atin eh. ang hirap, pag nagreklamo ka, ikaw pa ang lalabas na iresponsable kahit hindi mo naman kasalanan.

about sa rustan issue, well, kung totoo nga yun, tingin ko may point yung nanay. if i were in her shoes, i will move heaven and earth para sa anak ko at maparusahan ang rustan's for negligence. i will file for damages, yes, imagine, nasira na mukha ng anak ko, ang laki pa ng hospital bills. kaya lang, yun nga, wala tayong batas na nagpo-protect sa rights ng customers. kaya maraming businesses ang malakas ang loob kse powerless ang consumers.

inoffer na nga bayaran yung medical bill at 100,000 gift certificate ayaw parin? kasalanan ng nanay dahil 1 year old palang yung anak nya pinalakad nya magisa. ***** ba sya? alam naman nya na ndi kaya mag lakad ng 1 year old pipilitin parin

[CoolCucumber]

^Hindi naman palalakarin ng nanay kung sa palagay niya hindi safe ang lugar, eh. Rustan's yun, high-class at hindi bangketa. Kaya hindi ine-expect na mangyari ng magulang yun. Kahit hindi naman 1-year old ang biktima, wala dapat mga bagay-bagay sa loob na makaka-cause ng aksidente. Wala dapat.


:rpflag:

[cutedoc]

i remember that crocs footwear worn by the child of daphne osena paez was stuck on the escalator of a high end shopping center, i am not so sure if its from rustans, however the crocs and daphne settle it=) search for her blog=)

[mcgirl04]

Didn't you guys read the last part of the e-mail? They didn't get the settlement that was promised. Rustan's should have at least kept their word.

[goddess1981]

hmm, if this happened in US, the parent and the child will be so rich after filing a law suit. hehe! kung ang coffee spill incident lang nga ng McDonalds made the person big money, how much more ito diba?

That's correct! I don't know if this story is really true but, if it is, Rustan's should be blamed for this accident. The Tantocos should be very aware that their business is a shopping mall where many people and children (including toddlers) stroll around and purchase things. They should have inspected the place thoroughly especially the kids' department. The Tantoco family positioned their mall as a 'high-end mall', it's not Divisoria or Baclaran. Thus, they should have realized that objects or spots which can harm people directly or inevitably should NOT even be there in the first place. It should be taken out of the mall premises or, if it is a railing, should be fixed and made innocuous.

[[JZ] Nightmare]

errr hopefully they got the settlement for the accident.. it has been 4 years based on the first post.