To All Call Centre Professional Wannabes… [Archive]

NuisanceNuances

Sep 5, 2002, 07:56 PM

Originally posted by brock

Starting Position: CSA(level1)
Php 12k + 1k Transpo
+ Php 100 Transpo (if sked falls anywhere 10pm-5am)
+ Night Differential
+ 6th Day OT
+ Holiday Pay

Benefits:
+ Health benefits
+ Free coffee (all kinds)

Career Growth: (depends on program)
CSA1
CSA2
CSA3
TL(Team Leader)
Shift Manager

Training/ Certification: 45 days

Binding Contract: 1 year; Php 45k

Work Environment: Professional/ competitive/ performance-based/ non-hierarchical/ open communication

Thanks for the information, I just have a question about the 45 K thing, ano yun starting monthly? The specific job description given was "Technical Support Representative ". It is a position that requires knowledge about PC hardware troubleshooting, the possibility of working on a graveyard shift schedule, and fluency in the English language. I am getting almost the same starting with the company I am with right now and I have to relocate pa kasi I am based here sa clark.

Thanks ulit

sarin

Sep 6, 2002, 12:06 AM

hi paolo.

i sent you my resume. thanks.

Paolo_Aquino

Sep 6, 2002, 02:15 AM

sup everyone?

Xander - yes i'm helping this call centre set up. I can't discuss the details here though. you can pay me a visit or give me a call if you want. :)

Sarin - thanks for your resume. we'll be giving you a call anytime this week

tiny gurl - the rate of pay of ambergris solutions is pretty similar as that of etelecare. i'm sorry but that's all i can tell for now. hope to be of service to you soon.

call/mail/pm me for any questions. I'd always be glad to help.

Paolo_Aquino

Sep 6, 2002, 09:42 AM

by the way... undergrads are also welcome to apply. just mail me your resumes. thanks

Ellheym

Sep 6, 2002, 10:25 AM

thanks.........

:)

Ives

Sep 7, 2002, 02:36 AM

hi paolo! i sent my resume last tuesday. pls let me know if you got it. thanks.

ps. i also sent you a PM... :)

* tinny gUrL *

Sep 8, 2002, 04:28 AM

Originally posted by Paolo_Aquino
tiny gurl - the rate of pay of ambergris solutions is pretty similar as that of etelecare. i'm sorry but that's all i can tell for now. hope to be of service to you soon.

hey paolo! thanks for the info! btw, i'm already in... and so far, i can say that the people there are great! haven't met everyone yet but so far the people i've met are fun and friendly! :teehee:

Una_dagmar

Sep 9, 2002, 07:56 AM

I'm from Baguio and I do have plans of relocating.

I hope to try my hand at being a CS. I'll be mailing my resume and forwarding the announcement to my boyfriend there in manila. We both need jobs badly. Thanks for the ad! :D

spadia

Sep 9, 2002, 03:15 PM

do you need multilingual speakers?
cantonese? mandarin?fookien?
:)

Paolo_Aquino

Sep 10, 2002, 01:20 AM

Hello Peeps,

I'd like to thank the people who sent their resumes. We'll be calling you for a brief telephone interview in your landline or mobile phone. I hope you understand if I don’t get to reply to all your mails. I would like to assure you though that all your resumes will be thoroughly processed. J You may want to try to catch me by calling my office or mobile and I would be glad to help you.

Una Dagmar – Send me your resume, we’ll process you, and if you land a job in Manila, then you may be very capable to relocate.

Spadia – We definitely need multi – lingual CSR’s. Did you know that multi-lingual CSR’s get an additional premium to their salary depending on the lanuage they specialize? And did you know that some companies may pay as high as 50K a month for anyone who can speak the business Nihonggo language and get hired as a CSR?

So just keep those questions and resumes coming. I’d always be glad to help.

Xander_Cage

Sep 10, 2002, 06:37 AM

they pay nihonggo csrs 50 k?!?!?!? I didn’t know that. You are talking about the business nihonggo language right, and not just some street nihonggo that you can hear from the locals?

I better enroll myself in a language school then… thanks for the info bro.

Paolo_Aquino

Sep 10, 2002, 08:23 AM

Xander – the nihonggo I am talking about is the language spoken by businessmen in Japan. It’s very different from the language being used even in the streets of Tokyo. It requires a study of custom, class, and tradition. I believe, language schools such as Berlitz, and Languages International teach this way of speech.

Everyone – We have recent openings for medical councilors. Medical councilors are CSR’s, hired by medical companies, to answer telephone questions about various medical products. We prefer graduates of nursing, pharmacy, physical therapy, or any related courses. Just mail me your resume if you are interested. Thanks.

makenzi

Sep 11, 2002, 03:05 AM

How long does it take for Parlance to process an application? I heard that from my friend na medyo matagal daw. After ng exams, may 5 interviews pa daw. How true is this? :hmm:
My friend applied the other day kasi. :)

noel_icky

Sep 12, 2002, 03:31 AM

ive sent my resume. hope u got it already. the one from fritzc02@yahoo.com

tekkies

Sep 12, 2002, 03:50 AM

Originally posted by NuisanceNuances
Nag reply sa akin yung Etelecare? Any feedback? Like Starting and benefits. Yung work environment? How about career growth? I am presently hired as a CSR for a certain company. Help naman so I can decide. Thanks

Hi there , since you are from Angeles City , where call center are you presently working now ?

Paolo_Aquino

Sep 12, 2002, 06:26 AM

Makenzi -

You would realy undergo a series of interviews for Parlance. They are quite strict with the quality of their CSR's. They are more strict when it comes to medical testing. The reason for this is that they offer an extensive medical insurance once you get in.

noel_icky--

Thanks for your resume. Just wait for a call from any of our consultants.

tekkies--

I'm not from angeles. I'm from manila. I don't work in any call centre though I used to. My office is Asia Call Centre Link. It's a division of Asia Partnership Philippines. We're located in the stock exchange tower in Makati. We specialize in call centre recruitment, training, and consulting. We provide services to different call centres.

makenzi

Sep 12, 2002, 07:07 AM

Originally posted by Paolo_Aquino
Makenzi -

You would realy undergo a series of interviews for Parlance. They are quite strict with the quality of their CSR's. They are more strict when it comes to medical testing. The reason for this is that they offer an extensive medical insurance once you get in.

like how many interviews to be exact?:D

Paolo_Aquino

Sep 12, 2002, 07:30 AM

Interviews range from around 3-6 times, depending on the schedule when the next batch of CSR's are needed, and the availability of HR personel.

Xander_Cage

Sep 13, 2002, 03:34 AM

Dude, are you the guys who provide an international training for call centeres? Who do we contact for this training? Who certifies people? In which call centers is this training being used? I hope you can enlighten me on this. Thanks.

Paolo_Aquino

Sep 13, 2002, 07:00 AM

We do provide the first internationaly accredited training course for contact centres. It consists of theories and skill training needed to land jobs in contact centres. We offer them either in public (for anyone who wants to enrol), or corporate (exclusive and tailorfitted for contact centres). We also offer supervisor, and shift manager training.

I am one of two Filipinos certified for this training course. You may call me on my numbers for any details. Thanks.

bradz

Sep 14, 2002, 07:00 AM

any info about GT Solutions?

Paolo_Aquino

Sep 14, 2002, 08:26 AM

I honestly have never heard of that company. They're probably more into IT or technical support than outsourced call centre. Would you have any more information on this company. I'd like to check this out. Thanks.

Una_dagmar

Sep 15, 2002, 02:44 PM

Hi there, Paolo!

I am still employed here in Baguio and yet I am really interested in working for your organization. How would I go about my application?:D

* tinny gUrL *

Sep 16, 2002, 03:26 PM

Originally posted by Paolo_Aquino
I honestly have never heard of that company. They're probably more into IT or technical support than outsourced call centre. Would you have any more information on this company. I'd like to check this out. Thanks.

i think it was formerly know as CYLYNX... :)

Paolo_Aquino

Sep 17, 2002, 02:12 AM

Una Dagmar – Why don’t you email your resume to me at paolo@asiapartners.net and we’ll see what we can do? J

Tiny Gurl – Thank you for the info. Do you know where their office is located and what type of business they provide?

* tinny gUrL *

Sep 17, 2002, 04:13 AM

Originally posted by Paolo_Aquino

Tiny Gurl – Thank you for the info. Do you know where their office is located and what type of business they provide?

their office is located along san mig ave, ortigas center... yung green building don... i forgot the name of the bldg but it's near medical city... it's also a call center that provides 24/7 e-mail, live chat and voice support. :D

Masquerade

Sep 17, 2002, 06:44 AM

GT Solutions (http://www.gts.ph/)

Global Technology Solutions, Inc.

9th Floor Pacific Centre Building
#33 San Miguel Avenue
Ortigas Center, Pasig City
Philippines

(632) 910-3105 phone

Xander_Cage

Sep 18, 2002, 03:18 AM

Anyone here have an info on lynxis? Do they pay their supervisory and manegerial staff well?

Masquerade

Sep 18, 2002, 04:03 AM

Originally posted by Xander_Cage
Anyone here have an info on lynxis? Do they pay their supervisory and manegerial staff well?
Maybe you're referring to LinkSys... is it the one in Techno Plaza in Libis? Their call center is mostly for Technical Support. Not sure about the pay there though.

bituin

Sep 18, 2002, 05:11 AM

i'm also interested. be sending you my resume paolo. thanks! :)

Paolo_Aquino

Sep 19, 2002, 08:31 AM

Xander - Linksys in eastwood pays pretty good. They specialize in technical support just like sykes.

Bituin - I'll be waiting for your resume. Thanks

Xander_Cage

Sep 19, 2002, 09:59 AM

Would you happen to know their clients, should you be authorized to tell them? We have a technical client who wants to outsource their call centre services. And we were looking at lynksys and svi to do the job for us. Would you know a point person or group to contact in lynksys. Any info would be appreciated. TY

Masquerade

Sep 19, 2002, 02:46 PM

LinkSys is a technical support call center but they only do internal tech support for their own products. I am not sure if they are now offering their services to other companies.

munch

Sep 20, 2002, 12:39 AM

Hi Paolo,

I'm interested in applying but I already have a job. Do you accept part timers? I can work weekends and after office (6-11pm). Thanks!

Paolo_Aquino

Sep 20, 2002, 01:46 AM

Xander - Why don't you write a formal letter to the HR head or the GM of lynxis. Check your PM's. I sent you the email add of these managers. :)

Munch - We do have clients who accept part timers. One problem you might encounter is that they might be the ones to pick the schedules. Why don't you send me ur resume? Let's see what we can do...

Ives

Sep 20, 2002, 05:20 AM

hi paolo! sent my resume weeks ago, no response from asia partners yet, why kaya? thanks...

btw, if possible, as part timer din sana :)

munch

Sep 20, 2002, 06:08 AM

Paolo,

I just sent you my resume. Thanks for the help! :)

Paolo_Aquino

Sep 20, 2002, 07:18 AM

Ives - Can you please give me a call so I can follow it up with my consultants.

Munch - Got it. Will be calling you soon for a brief telephone interview. Thanks

Ives

Sep 20, 2002, 10:17 AM

thanks paolo! i'll call you tmrow :)

dirklance

Sep 20, 2002, 04:27 PM

mr. aquino

interested ako sa career oppotunity that your advertising on this thread.

may i ask kung pede pa ring bang magpasa ng resume.

thank you very much

:) :) :)

Xander_Cage

Sep 21, 2002, 02:06 AM

Thanks bro. I did it and they invited us for a mtg. I hope you don't mind if I mentioned your name to them.
And I actually learned something. I didn't know... that your ex gf works as one of the supervisors there. Gotcha. :)

I owe ya one bro. Thanks again.

Paolo_Aquino

Sep 21, 2002, 02:43 AM

Xander - You didn't have to broadcast that. But anyways, its nice to be of help.

Dirklance - I'll wait for your resume. You can mail it to me first if you want.

dirklance

Sep 21, 2002, 07:50 AM

thanks man.you'll be hearing from me soon

Ellheym

Sep 21, 2002, 09:52 AM

hi!

i just want to follow up my application. I've sent my resume through email.. and I also visit your office last week.... and I handed my resume to your associate, but until now I didn't get any response. . bakit kaya :?:

Una_dagmar

Sep 21, 2002, 12:22 PM

Originally posted by Ellheym
hi!

i just want to follow up my application. I've sent my resume through email.. and I also visit your office last week.... and I handed my resume to your associate, but until now I didn't get any response. . bakit kaya :?:

DITTO...:D

Kourant

Sep 22, 2002, 05:17 AM

How are you Paolo... any news from Sherman or Carlo? just wondering... :wave:

Masquerade

Sep 23, 2002, 07:16 AM

What call centers hire college undergrads? Most call centers I know only employ those who have completed a four-year course.

Kourant

Sep 23, 2002, 01:11 PM

C-cubed accepts undergrads...

Masquerade

Sep 23, 2002, 02:08 PM

A friend of mine recently applied for an agent position in C3 but was turned down because he did not graduate from college. The person who conducted the interview specifically stated that he needs college graduates.

noel_icky

Sep 24, 2002, 02:21 AM

hi paolo! i just wanna know the status of my application.:)

Paolo_Aquino

Sep 24, 2002, 09:48 AM

peeps - to all those who'd like to follow up their application, you can call the office. 7511595, you can look for pj (she's a she) :) i'll be out of town this week, yet i'll still be connected to pex, so you can send your messages for me...here.

Kourant -- i'm doin good, i'm usually busy, but i enjoy my work very much. Carlo is working for a major call centre setting up in libis, still with training. Sherman is working for source one canada, also doing training there. We call each other up every now and then. carlo is getting married na. carlo, myself and a friend might stay in a condo in ortigas until he gets married. it's quite reminiscent of our "apartment" days. :) Whats your real name btw? You might be my friend from c3 for all I know.

freestyled

Sep 24, 2002, 11:53 AM

Originally posted by Masquerade
A friend of mine recently applied for an agent position in C3 but was turned down because he did not graduate from college. The person who conducted the interview specifically stated that he needs college graduates.

That is true. I first submitted my resume with C-Cube before together with my friend who graduated from DLSU. And guess who amongst us was contacted by C-Cube? My graduate friend. He tried to follow-up my application with them and the HR told them that I am not considered because I'm an undergrad.

I also submitted my resume with Infonxx just four months ago, made it to the final interview only to be cut because they (Infonxx) just set out a new policy discouraging undergrads to apply with them.

Masquerade

Sep 24, 2002, 02:28 PM

Originally posted by freestyled

That is true. I first submitted my resume with C-Cube before together with my friend who graduated from DLSU. And guess who amongst us was contacted by C-Cube? My graduate friend. He tried to follow-up my application with them and the HR told them that I am not considered because I'm an undergrad.

I also submitted my resume with Infonxx just four months ago, made it to the final interview only to be cut because they (Infonxx) just set out a new policy discouraging undergrads to apply with them.
Sad to hear that. Just a question... what's a diploma got to do with answering phone calls? I saw an ad once for Technical Support Representatives. The job is to handle PC and internet support calls. Do you need to spend four years in college to do this?

freestyled

Sep 24, 2002, 11:51 PM

Originally posted by Masquerade

Sad to hear that. Just a question... what's a diploma got to do with answering phone calls? I saw an ad once for Technical Support Representatives. The job is to handle PC and internet support calls. Do you need to spend four years in college to do this?

This statement I got to agree. In the States, most call centers (and the like) don't really require a college diploma just for you to be considered as a candidate or even land a job if Lady Luck smiles on you. But we're here in the Philippines, and you know the hiring policy prevalent here though. Even if you're an undergrad but you have rich working experience, you won't be considered just because of your lack of degree.

Masquerade

Sep 25, 2002, 12:24 AM

Originally posted by freestyled

This statement I got to agree. In the States, most call centers (and the like) don't really require a college diploma just for you to be considered as a candidate or even land a job if Lady Luck smiles on you. But we're here in the Philippines, and you know the hiring policy prevalent here though. Even if you're an undergrad but you have rich working experience, you won't be considered just because of your lack of degree.
Yeah, most call center peeps in the US never needed to enter college. And guess how much they earn per hour...

Imagine graduates or nursing, pre-med courses, business, economics, engineering, computer science and so and so working in a call center and saying "City and State please..." 8 hours a day.

Better than being jobless right?

Kourant

Sep 25, 2002, 03:08 AM

Originally posted by Paolo_Aquino
Kourant -- i'm doin good, i'm usually busy, but i enjoy my work very much. Carlo is working for a major call centre setting up in libis, still with training. Sherman is working for source one canada, also doing training there. We call each other up every now and then. carlo is getting married na. carlo, myself and a friend might stay in a condo in ortigas until he gets married. it's quite reminiscent of our "apartment" days. :) Whats your real name btw? You might be my friend from c3 for all I know.

i'm alex... you probably don't know me, but i'm from batch 9 of the Arizona Project... i was just surprised coz it was all so sudden when the 3 of you left C3.. :D

gracem

Sep 25, 2002, 07:13 AM

hi Paolo, just reading this thread...and can you help me look for a job, im currently working as a technical support engineer in one of the isp...if it's ok with you i'll be sending my resume for your reference..thanks....

ageee

Sep 25, 2002, 07:34 AM

hi pao!
talaga.. carlo's getting married?hehhe..kita ko sya kahapon sa meeting nila e..
im with LinuxMandrake.
thanks for helping my hubby huh.

Jarael

Sep 25, 2002, 01:10 PM

Originally posted by Masquerade
What call centers hire college undergrads? Most call centers I know only employ those who have completed a four-year course.

GlobalStride at IBM Plaza accepts undergrads even for Tech Support Reps. :)

bradz

Sep 25, 2002, 02:04 PM

do you know any call center in Alabang?

do you know anything about e-global reach? just got an email from them.

thanks :)

Masquerade

Sep 25, 2002, 04:20 PM

Originally posted by Jarael

GlobalStride at IBM Plaza accepts undergrads even for Tech Support Reps. :)
Good! Can you give me the contact details of Global Stride? Much thanks! :)

reybelde

Sep 26, 2002, 04:46 AM

Originally posted by Jarael

GlobalStride at IBM Plaza accepts undergrads even for Tech Support Reps. :)

That's good to know! What are the requirements? Contact details please (i.e. address)?

:drive:

Ellheym

Sep 26, 2002, 01:34 PM

Global Stride.. at IBM plaza 29th floor yata.. :)

Jarael

Sep 26, 2002, 03:46 PM

you can inquire at 911-8866 for the exam skeds and other details. good luck peeps!

Jarael

Sep 26, 2002, 04:14 PM

Originally posted by * tinny gUrL *
how about ambergris solutions:?:

any info about the company like starting salary, compensation, working environment, the people, etc... thanks! :teehee:

hi tinny gUrL, can i ask you the same questions? especially the starting salary and compensation? ;)

Kourant

Sep 26, 2002, 09:53 PM

i heard Ambergris has a bad environment... (i'm refering to the ppl) no offense meant... it's just hearsay... but then again...

Jarael

Sep 27, 2002, 12:30 AM

details pls...

Masquerade

Sep 27, 2002, 01:58 AM

Originally posted by Kourant
i heard Ambergris has a bad environment... (i'm refering to the ppl) no offense meant... it's just hearsay... but then again...
I heard the same thing about the people there... di pwede mga Pinoy na sensitive sa ganitong environment. Masyadong professional mga tao dito. :wink:

Paolo_Aquino

Sep 28, 2002, 04:55 AM

Some contact centres in Manila hire graduates as opposed to contact centres in US because the top contact centres boast of having their CSR's as experts and problem solvers, which has a much higher qualification than telephone operators. You have to meet the people in the business, or try the job yourself in order to appreciate it and be proud of it.

For our friends who would want to work without a degree, contact centres in Manila would often put your communication skills, your witiness, your ability to solve problems first before looking at any credentials you have in your resume. So try your luck at contact centres like C3, Lynksys, Infonxx, dress up properly, impress them with your wit, and your ability to communicate, and you'd get a good chance to land a job :)

Bradz - e global reach is a good company, they specialize in medical transcription, and medical customer service

Ageee... my pleasure...

gracem- send your resume to me and we'll contact you . :)

Kourant - I left C3 because I had a better offer. Sherman left after a month because he was transferred to Source 1 Canada. He's a canadian citizen BTW. Carlo was supposed to work in Source 1 Australia, but he finaly met his fiancee in his singapore rendezvouz and decided to marry in manila next year. Carlo now works for one of our clients in IBM plaza as Training Manager. Mail me if I coule be of any help. CU

Kourant

Sep 29, 2002, 07:02 PM

Paolo - i'm actually nearing the end of my contract; Oct 29 to be exact, i'm still thinking about leaving C3, promotions are not as prominent as before, even some of the agents before my batch are still CSA's. I keep on submitting LOA's for other projects, but it looks like i'm stuck with PBP forever (i dunno if it's a compliment to me or a degrading thing) anyways... any suggestions??
:(

Paolo_Aquino

Oct 2, 2002, 01:39 AM

kourant...

being stuck with the pbp client in c3 has its advantages and disadvantages. You may have the chance to get promoted faster, yet you also might be in a career limbo. (if the product doesn't expand further)

here's what, create a soft copy of your resume... send one to us... and i'll send you a list of email addresses of good contact centres you might want to apply in.

so you get to have two paths to getting a better job, one is with the contact centres you will directly apply in, and the other is with us, when we send your resume...

how's that...

call me for any questions...

good luck...

gracem

Oct 2, 2002, 06:26 AM

hi paolo, i've think i've already send my resume with you...but to be sure can i get your e-mail add where i can send my resume..thanks in advance, hope you can help me look for a job...

Paolo_Aquino

Oct 2, 2002, 08:22 AM

mail to: asialink@asiapartners.net or paolo@asiapartners.net

liaa

Oct 3, 2002, 05:23 AM

Hi! S it ok for a recent MBA grad to apply as a call center agent? There aren't too many good job opportunities around for one so just want to ask if an MBA grad would not be considered overqualified to apply for the said position? I've been a Call Center Rep before in a big telecom company. Plus a lot of my fellow MBA grads who are sick of their jobs want to try applying. Just wondering :) Thanks :)

Paolo_Aquino

Oct 3, 2002, 09:52 AM

definitely... i have had participants in call centres who have just finished taking up medicine, and are working on a contractual basis, to earn extra money before going to their specializations. You also shouldn't think that your 2 years of mba shall be going to waste, because supervisory and manegerial positions for newly opened contact centres have not yet been filled up. You may always use your experience and your credits in your mba course to pull yourself up the contact centre corporate ladder.

These statements are true, and are definitely happening as we speak. I became a manager at 23 because of the opportunities that are happening in the industry. You guys can be like that too.

Contact me if I could be of any help. Good luck.

* tinny gUrL *

Oct 3, 2002, 11:55 AM

Originally posted by Kourant
i heard Ambergris has a bad environment... (i'm refering to the ppl) no offense meant... it's just hearsay... but then again...

what do you mean:?: i've been here for almost a month now and so far i can say that the people are nice and friendly... i think in every business, di naman mawawalan ng mga "bad" people eh... probably there are also some undesirable personalities around but majority are really nice naman... i'm not actually concluding... i think it's still too early to make a final judgment... :D

Kourant

Oct 3, 2002, 01:21 PM

tinny gurl: i totally agree with you, i was just making a comment that actually came from a friend who worked there for just 2 weeks (not enought time to make a final judgement i guess) anyway thank you for clarifying this issue, and i hope those people thinking of applying at Ambergris won't hestitate...

:D

staples

Oct 4, 2002, 07:10 AM

Hi Paolo! I applied at ePldt last September. I passed all the exams and the initial interview with Ms. Rose Guerrero. She told me to wait for the upcoming interviews...I was wondering, it's already October and I still don't have a schedule??? :confused:

liaa

Oct 5, 2002, 03:26 AM

Thanks Paolo :) Ok, I will consuder applying, and tell my former classmates too :) R there openings in ur company still? Two of my friends tried applying in ETelecare but were not called for an interview,they thought that they are really overqualified that is why they werent considered even for an interview.

Paolo_Aquino

Oct 5, 2002, 04:46 AM

liaa -

A masters degree will not overqualify you for an entry level position, but work experience will. Example: Employers will think twice of hiring you as a supervisor when your previous job is a manager, and your compensation package is higher. If you have a masters degree with no work experience, companys may still hire you for entry level. Your masteral degree shall help you get promoted much faster. Whatever your corporate climb master plan is... you gotta work it from entry level. :)

You may also want to try downsizing your resume for one or two companies to check if you get favorable results.

Send your resume to me, or call me for any questions. Good luck.

staples -

Epldt may be slowing down on their hiring process to focus on the development of their operations department. How did you do in your testing sessions with our company? Call me so I can personally follow up your appllication.

liaa

Oct 12, 2002, 08:21 PM

thanks paolo for enlightening me :) will send u my resume :)

spadia

Oct 18, 2002, 04:40 PM

hi paolo
just wondering
are you starting a new call center?
if so..do you have projects??

right now ..im still considering which call center to work for..

I can do english, filipino, mandarin, fookien and cantonese
do you have existing projects requiring mandarin or cantonese CSRs?
i also have friends who speak fluent english, cantonese and mandarin....

what positions are open?? :)
thanks

temptingrose

Oct 20, 2002, 03:27 AM

Hi Paolo,

I'll email my resume as soon as possible to the email address that I saw here. Hope I can find a job in a supervisory position. I do have more than a year CSR experience with People Support.
Hope to hear from you.

Una_dagmar

Oct 22, 2002, 10:38 AM

A few questions please:
-May I know what is the compensation package at Ambergris?
-Do you really have to go through those 3 interviews wherein the last one is with Operations Manager?
- Do they really schedule interviews really late in the evening and make you wait for more than 2 hours to get your turn?
- How do you know if you're more likely to be rejected?
- How stringent is their hiring criteria?

Thanks!

madam_rocha

Oct 28, 2002, 04:55 AM

hi paolo! are u still accepting applicants? im interested where can i submit my resume? do u accept undergrad students? any conditions or whatsoever?requirements? hope u culd reply sooooon.thankx!

makenzi

Oct 29, 2002, 04:20 PM

Paolo, what about Contact World Call Center? What can you say about this company? If I'm going to apply here, what are the benefits that I can get?

TiNyCuTiE

Nov 2, 2002, 07:00 PM

Originally posted by freestyled

I also submitted my resume with Infonxx just four months ago, made it to the final interview only to be cut because they (Infonxx) just set out a new policy discouraging undergrads to apply with them.

Hi!!! Newbie here:wave:

i dunno if that's true but i actually had a friend who's currently working in infonxx and take note she didn't had a bachelor's degree(she only finished a computer diploma course) but she has a very good communication skills

ei mr paolo aquino! are you still accepting applications for customer service reps? i would like to apply also

guys do you have any idea of any companies/call centers who in dire need of applicants? pls post it here. i just applied for infonxx & peoplesupport but sadly didn't passed. i'm waiting for my applications in ambergris...thanks!

Masquerade

Nov 3, 2002, 03:11 AM

Originally posted by Jarael
GlobalStride at IBM Plaza accepts undergrads even for Tech Support Reps. :)
Try this call center. I believe they are still open for application. They are at the 29th floor of IBM Plaza in Eastwood. Exams are scheduled everyday at 9am. Call 911-8866 for details. For those who would like to know, they also accept undergrads.

Paolo_Aquino

Nov 5, 2002, 10:16 AM

sorry peeps, been very busy lately. i'll post the answers to all your questions later today. for the people interested in applyin, mail your resume to me at paolo@asiapartners.net...

later...

Paolo_Aquino

Nov 5, 2002, 06:18 PM

m back...

spadia...

we are setting up 2 call centres from scratch as we speak. which makes us really busy this month. send your resume if you're interested.

tinycutie...

why don't you mail your resume. let's see what we can do. we might be able to help you. :)

Makenzi...

Contact World is a good call center located in ortigas. They specialize in technical support. We happen to be hiring IT grads 4 them. Send your resumes

Peeps...
If you need to discuss anythin with me, You can call our office so we can explain things more clearly. We're always glad to be of help... :)

madam_rocha

Nov 5, 2002, 09:35 PM

hi paolo! can i send my resume w u? are u accepting undergrad students? i hope this is not an insurance company, i applied once in a "call center " but after the interview they wanted me to attend a 6 in the morning seminar only to find out that it's an insurance company. sana ur accepting undergrad students like me. do you have any number that we can contact? hope you an reply sooooon. thankx! and God bless!:)

bradz

Nov 6, 2002, 01:46 AM

hi paolo. can you give me some advice, eglobal reach and contact world informed me that i got accepted. now i don't know what company will I join. contact world already has a training schedule, while the other company still doesn't have.

how good is eglobal reach? I am having doubts with this firm.

Paolo_Aquino

Nov 6, 2002, 10:46 AM

bradz

E-global reach and contact world are two good companies in terms of size and stability. Your choice of work then should depend on your personal preferences. try considering the following:

location - eglobal reach is in alabang while contact world is in ortigas

salary - they pretty much have the same salary. your compensation package shall then depend on the position they hired you for

benefits and accessability - these two things may look trivial, but if you talk of months or years of stay, they mean a LOT.

The bottom line is -- you are not an official employee of a company unless you sign a contract with them. So if one of these companies have offered you a contract already, that just means that they are serious in hiring you. Contact me again fo any questions. Good luck.

Madam_rocha

We do accept undergrads...

We're definitely not an insurance company...

Some contact centeres who operate 24 hours, 7 days a week, and who service clients from different time zones may ask you to attend training at whatever time... 4am, 3am, 6am etc. so if you're serious in this type of job, you better be prepared for this. Contact me if i could be of any help. Good luck too... :)

bradz

Nov 6, 2002, 11:14 AM

paolo

contact world scheduled me for training tomorrow. i have to sign the contract now. tsk!!!

i called e global reach earlier. i asked them if there is an exact date for training, signing of the contract etc. etc... they told me that they are still finalizing the dates etc. etc... i don't know what wrong with them. they have been saying this for almost 3 weeks. Sayang sila pa naman yung priority ko since I lived in las pinas. Pero parang wala pa rin silang dates na mabibigay sa akin. puro lang estimates etc.

contact world is offering me 12000 + 10% night diff + allowances. sabi nung hr sa eglobal yung salary daw nila nag re-range between 8-15 thousand. yung salary daw mag be-base sa performance during the training :(

uhmm somebody from eglobal reach told me that they are in partnership with a major call center. do you know the company?

Paolo_Aquino

Nov 6, 2002, 04:00 PM

get the contact world job offer then...

contact centres sometimes put their "soon to be employees" on hold before they accept them because they need finality from their clients. If this is the case re: your future employers, then it's a wise decision for you to pick the one with a more stable offer.

I do not know who they are partnering up with... i'm sorry.

congratulations on your new job! :)

Xander_Cage

Nov 11, 2002, 08:46 AM

hello. are you offering a course on call center business development? the people who scout for clients on call centeres look like they are doing an interesting job. and it seems that they get paid the highest. i was just curious about how they got that job, and what career plans that job has.

thanks

BabyFATS

Nov 11, 2002, 03:29 PM

Hi Paolo. (Kunyari close tayo.) :D

I work as a QA for a call center too, but I'm wondering if there may be openings in other call centers for a QA position which you may be able to share with me.

Please do give me any background info as well if you have any.

Thank you. :)

cheeekz21

Nov 12, 2002, 09:29 AM

Paolo_Aquino,

what call center companies accept undergrads? i've a friend hu's interested kc!

tnx!

Paolo_Aquino

Nov 13, 2002, 01:27 PM

cheekz21

Check your mail for my answer.. :)

BabyFats

I don't think there are companies looking for a QA as of today. You also might encounter difficulties in getting in a company as a QA at once because they usually prioritize their operations people as QA before getting people outside the company. Why don't you send your resume to me and I'll have it placed in the QA active list. Through this, we can notify you whenever any contact center asks for our help in search for a QA.

Xander

Business development people are sales people. There's no existing training yet that focuses on call center business development yet. We do offer a sales course tailored for the call center environment though.

To all call center professionals

Ignore the people who say that you guys are doing a "no brainer job." These people are either

a) unaware of the changes in the industry
b) jump into conclusions before investigating the facts
c) pretending to be smart and succesful
d) Just plain dumb

The call center system is slowly turning into a science. If some people are still too ignorant to realize it, just let them be... :)

Scientists who once argued that the world is round were once considered indifferent too. And after centuries of arguement we can now proudly tell their sceptics that.....who's the dummy? :)

staples

Nov 13, 2002, 01:43 PM

hi paolo! :wave:

I passed the exams and the final interview for Contact World. But they haven't asked me to sign a contract because they need to confirm with their clients pa. Does that mean there's still a possiblity that they won't get me?

cheeekz21

Nov 13, 2002, 02:49 PM

for those of you who have applied or are working in a call center company, how do they go about recruitment? how many tests and how is it? also, how many interviews?

the contract is good for how many months/years?

tnx!

gracem

Nov 13, 2002, 03:57 PM

hi paolo!!! i've think i have e-mailed you before my resume,and jst wondering if you can help me...or should i email again my resume to you?

Masquerade

Nov 17, 2002, 01:17 PM

BabyFATS, there are QA positions available at Ambergris Solutions and Sykes Asia. You might want to check them out.

Ellheym

Nov 20, 2002, 01:35 PM

i just want to know more about Contact World..like the benefits, hiring process and scheduling for training.

gracem

Nov 29, 2002, 09:41 AM

paolo ive just email my resume with you...hoping that you can help land a job..im quite interested with contact world or if you could find a job with that is located in makati area, like sykes or people support..thanks in advance

Paolo_Aquino

Dec 2, 2002, 05:12 PM

Hello peeps,

My apologies for not getting back to you guys sooner. I've been so busy lately...

Grace m
Can you call me up in the office so I can personally look at your application? :)

Staples
Contact world is still waiting for finality on their major client. Your hiring would most probably go on as planned. But ofcourse, I can't guarantee you anything for now since I don't own that company... :) Call me, and I'll explain to you your chances.

Later,

gracem

Dec 4, 2002, 04:26 PM

hi paolo..bernard already contact me and i have an schedule to go to ur place for an exam and interview on monday....

thanks anyway...

staples

Dec 6, 2002, 03:29 PM

Originally posted by Paolo_Aquino

Staples
Contact world is still waiting for finality on their major client. Your hiring would most probably go on as planned. But ofcourse, I can't guarantee you anything for now since I don't own that company... :) Call me, and I'll explain to you your chances.

Later, hey thanks. :)
I have another question though, I was called yesterday by Parlance, and I was interviewed by their HR Manager, (Sir Alex, I forgot his surname!) he told me to wait for their call and hopefully if i passed that interview, i will be scheduled for a medical exam...how long will i wait kaya? :hmm:
December 16 of this year daw ang next batch ng training nila...

Ellheym

Dec 6, 2002, 10:59 PM

To those who are waiting for contact world training.. i think just continue waiting, because they are preparing for your schedule. :) goodluck!

gracem

Dec 13, 2002, 01:04 PM

hi guys,,can someone give me an info on GT solutions and All Asia Customer Service..thanks

Paolo_Aquino

Dec 16, 2002, 09:30 AM

Peeps,

I am thrilled to announce that we shall be opening our call center training to the public again.

Global Contact Center Training is the only globally certified call center training in the Philippines today. It was originally offered as a public course early this year, but due to the enormous requests of different call centers, the training evolved to that which was purchased by call centers for their own exclusive use.

Global Contact Center Training shall again be offered to the public starting January 13, 2003. The training shall be held in ICITE in Eastwood City, Libis. The training is also in partnership with Nortel technologies, the leading call center software connections provider, Berlitz International, the global leader of language instruction, and CCS International, a multinational call center solutions consultancy firm.

Graduates of the training are instantly scheduled for an interview with our company.

Interested applicants may call me personally at 848-69-60, or mail your CV’s at paolo@asiapartners.net.

Your job-hunting battle is HALF-WON, once you are trained with Global Contact Center Training.

spidervein

Dec 16, 2002, 11:50 PM

hi! i just want to know if working part-time for a call center is a feasible option? i'm interested in working only about 3 days a week; and i cannot sign any contracts because i may have to leave for the US again in a couple of months. i have a degee in a healthcare-related field. any advice will be appreciated. :D

aZeNiTH

Dec 18, 2002, 06:56 AM

hello!

i already send my resume.. hope to hear from you soon.... thanks:)

LodRose

Dec 18, 2002, 01:10 PM

e training center **** pala nire-represent mo e.

pambihira!

:cool:

Paolo_Aquino

Jan 3, 2003, 10:54 AM

Happy New Year! :)

Asia Call Center Link is a call center recruitment, training, and consultancy firm...

The recruitment side of the company acts as a provider of the excellent people from all levels of the call center. We provide, CSR's, Team Leaders, Shift Managers, Workforce Analysts, anything and everything the commpany needs in their human resource. This is why we are always in need of different positions. Because we provide them to the top call centers. And the demand is still high as I write this text.

The training department provides knowledge, best practices, experienced advice, organizational development to our call center clients, and now to the public.

The consultancy side of the company is dedicated to improve the management of our call center clients through the expertise of our consultants.

Since we are offering training as part of our services, the certified graduates of our training courses are instantly set up for an interview with our clients. (makes sense right? :) )

I hope that the dedicated viewers and soon to be professionals who are viewing this page would not be misguided by some ignorant people posting negative remarks on this page.

You can also check our website at www.asiapartners.net/asialink

We'll always be glad to help... :)

makoy11

Jan 3, 2003, 05:05 PM

We'll always be glad to help... :) [/QUOTE]

hI PAULO, I'VE SEND MY CV TWICE LAST NOVEMBER BUT HAVEN'T RECEIVE ANY RESPONSE FROM YOU YET.......Just want to ask the status of my application.....thanks!

makoy11@yahoo.com

geekhead

Jan 5, 2003, 12:13 PM

ACCL ROCKS!!!!:) hey Paolo! this is zanch!:cool: I'm already part of the QA department of Air Relay.Thanks a lot dude!

makenzi

Jan 10, 2003, 03:25 PM

does somebody know when is the next training sched of Contact World for CSR's?

Johnston

Jan 12, 2003, 01:39 PM

hi Mr. Paolo_Aquino! any part-time job positions for a 3rd-year coll student? :hmm:

:)

cliodna

Jan 14, 2003, 05:09 PM

Mr. Aquino, I already sent my resume, i hope to hear from you soonest. Thank you!

Paolo_Aquino

Jun 24, 2003, 01:39 AM

We are ASIA Partnership Philippines Inc. We are experts in Executive Search, Training, and Consulting.

We are proud to announce a series of training sessions specially created for the call center professional. The training sessions are continuously running in ICITE, Eastwood City Libis, Quezon City. An overview of the training sessions currently being conducted are seen below.

Leverage For a Call Center Career Boost

State Of The Art Call Center Training Courses

PART 1: TELEPHONE DYNAMICS SERIES
The telephone dynamics series is designed to hone the basic skills needed to excel in the job of answering different types of telephone calls. It is strongly recommended for trainees who would like to start a career in the call center industry, or for call center professionals who would want to improve the art of call handling.

Module 1: Accent Reduction Skills Training
Standard English
The Standard Broadcast Speech
Usual American Accents
Usual European Accents
Usual Asian Accents
Characteristics of Good Speech
Speech Techniques
Stress Exercises
Commonly Mispronounced Words
Reading Through Scripts
Filipino English
How to Avoid Stuttering and Use of Non Words
Cross Talking
General Idioms
Speech Drills
Establishing an Opening Spiel
De Briefing

Module 2: Foreign Culture Immersion
General Information On The Culture of the Clients (topics depend on the clients handled)
Time Zones
Economics
Politically Correct Words

Module 3: Call Handling Skills Theory
Defining The Customer
Clients And The Callers
What is Good Customer Service?
Earning the Trust of The Customer
Telephone Etiquette
Rules of Customer Relations
What is Active Listening?
Active Listening Techniques
Skills Associated with Empathy
Listening Skills Drills
Handling Difficult Customers
Four-bidden Phrases
Coping With Angry Customers
How to Handle Irate Callers
The 8 Step Formula of Handling A Complaint
What Callers Should Not Hear
Exercises

Module 4: Call Handling Skills Practical
Answering The Telephone Call
The Hold Verbiage
The Closing Verbiage
The Transfer Verbiage
The Transfer Process
Verbiages for Abusive Callers
Verbiages for Blank Calls
Exercises
Role Play Scenarios
Building Customer Rapport
Exercises on Active Listening
Word Choice Analysis
Positive Scripting
Exercises On Using Politically Correct Words
Delay Tactics On The Telephone
Gathering Information
Phonetic Alphabet
Exercises Using The Phonetic Alphabet
Dummy Client (patterned after a similar client)
Basic Call Scoring
Role Play Exercises
Call Simulation Exams

PART 2: LEADERSHIP TRAINING SERIES
The leadership training series is designed to hone an individuals leadership skills in the call center environment. It is highly recommended for the seasoned customer service representative who is eyeing a supervisory position, the supervisor who would want to improve on management skills, or the manager of an industry, who would want to explore the call center industry as a possible area of a career move.

Module 5: Setting Team Foundations
Creating A Vision
Your Leadership Paradigm
Visionary Parameters
Creating Your Personal Team Vision
Generating Excitement
Holding the Kick Off Meeting

Module 6: Basic Team Management
Management Styles
Types of Leaders
The Supervisory Approach
Proper Communication
Positive Non Verbal Influencers
Environmental Impacts on Communication
Proxemics
Management Miscellaneous
Male / Female Management Style Differences
Listening Skills
Coping with a Non-Listener
Behavioral Exercises
Staff Motivation
Creativity, Ideas, and Innovation
Dealing with Problem Employees
Work Related Values
Recap

Module 7: Facilitation Skills Training
Common Complaints About Meetings
Facilitating / Managing A Meeting
Four Stages of Meetings
Closing A Meeting
Participating In Meetings
Once Meeting Has Settled Down
Disagreeing
Typical Presentations
Visual Presentations
Presenting Media
Preparing For Presentations
Presentation Tips
Drills
Role Play Exercises
Presentation Simulation

Module 8: Performance Appraisal Systems
The Performance Review
Establishing Manager Responsibilities
Establishing Employee Responsibilities
The Pre-Meeting
The Ideal Appraisal Discussion
Areas of Agreement
Areas of Disagreement
Feeling The Employee
Negotiation Skills
Handling Awkward Moments
Handling Defensive Reactions
Talking About Payment Increase
Closing a Performance Appraisal Discussion
Creating A Performance Appraisal For Your Team
Drills and Simulations

Next Training Schedules
Date: June 30-July 4
Type Of Training Session: Telephone Dynamics Series
Venue: ICITE Libis
Time: 8:00-17:00
Trainer: TBA

Date: July 7- July 11
Type Of Training Session: Leadership Training Series
Venue: ICITE Libis
Time: 8:00-17:00
Trainer: Paolo Aquino

For Inquiries and Reservations Please Contact
Paolo Aquino
ASIA Partnership Philippines
(02) 848-69-60
paolo@asiapartners.net
http://www.asiapartners.net/asialink/

bushi_princess

Jun 24, 2003, 03:54 PM

Originally posted by Kourant
i heard Ambergris has a bad environment... (i'm refering to the ppl) no offense meant... it's just hearsay... but then again...

hi! i know its too late for me to react pero u know what,in my experience in ambergris ... nakakahiya kasi there are 3 guys there na yung isa eh feeling talga. as in super conceited! yung porma nung isa nilang kasama eh feeling matrix! the other guy naman, i would say medyo ok. pero theres this one guy that i really want to hit in the face... kasi nag-aapply po kami sa ambergris tpos i dunno kung ano siya dun grabe ang kapal. masyadong feeling, kasi while i was sitting in their lobby cause i'm kinda nervous kasi bka tawagin n ko for my interview, *** guy na yun ang kapal ****, tinaasan ba naman ako ng kilay tapos ewan ko dun parang he noded or sumthing basta in sarcastic way. kakainis. pero hinde siya gay ha very conceited *** talaga. saka i Have a question, kapag nagwo-work ba in a call center do the really have to wear coats? kasi sa ambergris yung mga porma na nakita ko lalo na yung ibang babae grabe sa make-up and grabe yung porma nila parang pupunta sa party...kailangan po ba talga ganun?

oh btw, hi Mr.Paulo Aquino, i'm a fresh graduate and i'm just wondering if you are still accepting applicants? and where can i send my resume?thank you.

Paolo_Aquino

Jun 25, 2003, 07:31 AM

The training costs 12,000 pesos payable via:
a) cash upon enrollment
b) installment
c) payment as a salary deduction, after we have placed you in one of our reputable call center clients, and you are already receiving a very competitive salary... doesn't that sound good!! :) we train you while charging you with basically NOTHING... we give you a job... then we bill you once you guys are receiving your fat pay checks already. Don't let this opportunity miss you peeps. :)

bushi_princess - you can mail your resume to paolo@asiapartners.net

kykcz

Jul 24, 2003, 05:44 PM

Paolo.. just wondering if the position still open?? are you still accepting applicants? :)

Altwegg

Jul 24, 2003, 06:11 PM

Does Paolo_Aquino work for Contact World? If so, I would like to inform him of this incident:

A certain Mimi called me and conducted a phone interview and subsequently told me to go to their office for a personal interview.

Mimi: Can you go to our office this ** at *pm. Just look for me and tell the receptionist you came for an interview.
Altwegg: Okay. Thank you.
Mimi: By the way, what was your course again in college?
Altwegg: BS Biology
Mimi: Oh. Okay. Uhm, let me reschedule you okay? Don't go here on the date I told you earlier. I'll fix first the schedules. I'll call you again.

I was like .. huwaaaaaaaaat? Not a single call from them since then.

I may have graduated with a degree in BS Biology but my computer skills are above average.

:mad:

joey_sixdigit

Jul 25, 2003, 01:54 AM

Paolo_Aquino , can you help me find a job. medyo malas ata ako. magsasara na yung call center na pinasukan ko and di naman ako matanggap sa iba. :(

dont know why? :lol:

ok naman ako magtrabaho kapag nakapasok na, ang problema nahihirapan lang ako makapasok.

can i pass my resume to you :rolleyes: so that makita mo kung ano pwede sa akin.

mukhang may jinx ata ako sa mga interview eh :grrr:

tnx :love:

GENOME_X

Apr 1, 2004, 01:49 AM

May training pa ba?

jag2004

Apr 1, 2004, 01:59 PM

Hi Sir Paolo,

Do you know about the Sitel call center here in the phils. I heard they will be in operation this may 2004, I'm planning to apply for a job kasi and don't know their address.

Do you have positions open for Network Adnministrator in any call center or the new call center you're putting up.

thanks!!!

rabbaddal

Apr 14, 2004, 06:58 AM

A very welcome article from the Philippine Star.

HSBC to use RP for global backroom operations

By Des Ferriols
The Philippine Star 04/14/2004

HSBC Ltd. is setting up backroom operations in the Philippines for processing and customer support services within the HSBC Group of companies overseas.

Bank officials announced yesterday that a new facility at the Northgate Cyberzone in Alabang would be put up and is expected to be operational by mid-2005.

HSBC chief executive officer Warner Manning told reporters that the backroom operations would start in mid-2004 at its temporary location in Makati, but the facility would be transferred to its permanent location in Alabang by the end of the year.

Initially, Manning said the facility would employ around 500 people. He said it would be the bank’s eighth group service center with locations in other countries including China, India and Malaysia. A similar facility is also under development in Sri Lanka.

"We have been in this country for close to 130 years," Manning said. "Our decision to open a group service center here reflects our confidence in this country’s prospects."

The project was formally announced yesterday at the Bangko Sentral ng Pilipinas (BSP) with BSP Governor Rafael Buenaventura and Trade Secretary Cesar Purisima.

Purisima said HSBC would qualify under the incentives program of the Board of Investments (BOI). Since the bank has selected a special economic zone in Alabang, he said it would also qualify for incentives under the Philippine Economic Zone Authority (PEZA).

"These are incentives that include income tax holiday," Purisima said. "They are starting with 500 seats but we are hoping that it would be expanded eventually."

Manning said HSBC picked the Philippines as a location primarily because of the quality of telecommunication infrastructure and language skills.

"These are freely available in the Philippines and the number of fresh graduates that we can train will ensure ample supply of quality employees," he said.

HSBC now has 21 branches nationwide but Manning said the bank is content with its existing network. "We’re okay with these 21 branches, we will just continue developing this network," he said.

However, Manning said HSBC is planning to expand its consumer business.